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At Square, we believe transparency builds trust. That’s why we’re publishing Square’s product roadmap.
Your feedback shapes this roadmap. It shows how we’re acting on your needs and how you can grow with Square, whether you’re just starting out or expanding. Use it to plan with us, keep sharing your ideas, and know we’re here to support your business today and in the months ahead.
For 16 years, our mission has been to drive economic empowerment. From our first card reader to today’s connected platform of payments, POS, banking, and software, we’ve helped businesses grow from a single sale into neighborhood favorites. We’re building on this foundation with the following key focus areas where you’ll see notable progress this year.
Reliability first: Our foundation
When you rely on Square, it has to work, so you can focus on running your business, not troubleshooting tools. That’s why reliability is at the core of everything we build. We’re enhancing reliability with new features to make your operations even smoother.
Soon, printer setup will be faster and more intuitive, removing the need for manual profiles so the right items always route to the right printers from any device. Offline payments1 will be enabled by default, allowing you to keep taking orders when your connection drops, with adjustable limits, opt-out flexibility, and clear reporting. We’re also working to bring this level of offline reliability to more tools, including the Kitchen Display Systems (KDS).
Helping restaurants grow
Running a restaurant takes grit, heart, and commitment. Whether you’re behind the counter or behind the scenes, you’re not just feeding customers, you’re building community. Our mission is to help you thrive with tools that analyze profitability, build customer loyalty, and support high-performing teams.
We’re making real progress particularly for quick-service restaurants by boosting average order value with combo meals, speeding up service with self-serve kiosks, and simplifying operations with centralized menu management across locations and channels. Order accuracy will improve with back-of-house tools that highlight key modifiers and allergens, display real-time prep status, and show scheduled orders without cluttering the KDS. You’ll soon be able to offset rising costs by automatically applying surcharges to credit card orders. And enhanced reporting with revenue center tracking, custom sales summaries, and real-time metrics will give you the clarity to move fast and confidently.
Expanding financial access and choice
Financial products should be accessible and intuitive. They should work as hard as you do, and expand your options, not limit them. That’s the bar we’re setting for Square Banking2. Our goal is to be the go-to financial partner for your business by providing instant access to funds, automated tools to save time, and greater access to credit, right where you’re already doing business.
We’re investing in key areas to give businesses like yours more flexibility and choice. In an effort to expand access to credit, you will be able qualify for a loan as early as your first week processing payments with Square, or apply directly for a credit card without pre-approval. We’re also making bitcoin more accessible with the launch of Bitcoin Payments3 on Square. This initiative goes beyond payments, offering a built-in bitcoin wallet, and the ability to automatically convert a percentage of card sales into bitcoin, an easy way to build savings over time with Bitcoin Conversions.
And so much more
We’re building smarter tools to save you time and simplify your operations. Expect more to come as we expand our AI capabilities, building on Square AI currently in open beta. We’re deepening third-party partnerships, including inventory syncing with Shopify (via Thrive) and Wix, so you can manage your business in one place. For health and beauty businesses, we’re rolling out online booking deposits to reduce no-shows, along with pay-ahead appointment links so customers can pre-pay in full.
Stay tuned for our biannual Releases
We’ve got incredible momentum behind our roadmap, with new tools and features rolling out faster than ever. To make it easy to stay up to date, our biannual Square Releases brings our latest innovations to life so you can explore what’s new and confidently take your next step, no matter your business size and type. Join us on October 8th to explore the latest updates.
Looking ahead
This roadmap isn’t a finish line, it’s a launchpad. Every quarter, we’ll continue to update it.
We have a clear direction and a deep commitment to building with you, not just for you. The businesses we serve, from quick-service restaurants to boutiques to salons, are resilient, innovative, and forward-thinking. Our job is to meet you there with the right tools to accelerate your business.
So keep the feedback coming. We’re listening, learning, and most of all, building. You can share your feedback on the roadmap here.
Explore the full roadmap
1. Offline payments are processed automatically when you reconnect your device to the internet and will be declined if you do not reconnect to the internet within 24 hours of taking your first offline payment. By enabling offline payments, you are responsible for any expired, declined, or disputed payments accepted while offline. Square is unable to provide customer contact information for payments declined while offline. Offline payments are not supported on older versions of Square Reader for contactless and chip (1st generation, v1 and v2).
2. Block, Inc. is a financial services platform, not a bank. Square Capital, LLC is a licensed lender and not a bank. Banking services are provided by Sutton Bank; Square’s banking affiliate, Square Financial Services, Inc.; or Celtic Bank; Members FDIC.
Square Checking is provided by Sutton Bank, Member FDIC. FDIC deposit insurance coverage only protects against the failure of an FDIC-insured deposit institution. If you have a Square Checking account, up to $250,000 of your balance may be covered by FDIC insurance on a pass-through basis through Sutton Bank, Member FDIC, subject to aggregation of the account holder’s funds held at Sutton Bank and if certain conditions have been met. See Terms and Conditions.
Instant availability of Square payments. Funds generated through Square’s payment processing services are generally available in the Square Checking account balance immediately after a payment is processed. Fund availability times may vary due to technical issues.
ACH transfer fund availability: Instant availability does not apply to funds added to the Square Checking account via ACH transfer. ACH credit transfers to your account may take 1–2 business days.
Savings accounts are provided by Square Financial Services, Inc. Member FDIC.
Loans are issued by Square Capital, LLC. Actual fee depends upon payment card processing history, loan amount and other eligibility factors. A minimum payment is required and you must repay your loan as specified in the loan terms. Loan eligibility is not guaranteed. All loans are subject to credit approval.
Square Credit Cards are issued by Celtic Bank pursuant to a license from American Express, and may be used wherever American Express is accepted. If approved, APR may vary based on creditworthiness and other factors. Subject to credit approval.
3. The bitcoin payments on Square feature is subject to change and may not be available in all locations. At present, this feature is not anticipated to be available to sellers that are located in New York State or outside the U.S. and may be subject to regulatory approval, where applicable.
Bitcoin’s value can change rapidly, which means the amount of bitcoin needed for a purchase, or the amount made from a product sale on Square, may vary from moment to moment. Lighting Network transactions, while designed for speed and efficiency, may occasionally experience delays or technical issues. Bitcoin transactions are generally irreversible – all payment details should be carefully verified before confirming any transaction.
Block, Inc. makes no representation on the accuracy, suitability, or validity of any information provided. Bitcoin services are provided by Block, Inc. Bitcoin services are not licensable activity in all U.S. states and territories. Block, Inc. operates in New York as Block of Delaware and is licensed to engage in virtual currency business activity by the New York State Department of Financial Services.
