Privacy Notice for Users Who Do Not Apply or Sign Up for a Square Account or Other Services
For users who apply or sign up for a Square Account, click here.
If you asked for digital receipts, agreed to get marketing from your Square Sellers, or use our Square profile portal, click here.
Effective Date: January 1, 2020
Posted Date: December 10, 2019
We’ve included annotations in the gray boxes below to emphasize certain portions of our notice and help guide you as you read them. The annotations aren’t summaries, so please take the time to read everything!
If you are a consumer shopping at a business that uses Square, this privacy notice applies to you. It explains what data we collect about you, what we do with it, when and why we share it with others, how long we keep it, how we secure it, what cookies are and what they (and similar technologies) do, what data is collected about you by third party service providers, and what choices you have to control your data.
By using our services you consent to these data practices.
This Privacy Notice describes how Square, Inc. and our affiliates (collectively, “Square,” “we,” and “us”) collect, use, disclose, transfer, store, retain or otherwise process your information when you (whether you are a person or business) access or use in any manner any Square services (including, but not limited to through a Square Invoice, at a point of sale, using Online Store or any of Square API products, or scheduling an appointment) through Square’s website or applications (collectively, “Services”); or otherwise contact or interact with us, even if you have not applied or signed up for a Square account or other Service or downloaded one of our applications.
If, on the other hand, you request a digital receipt, agree to get marketing communications from your Square Sellers, or use our Square profile portal (“Buyer Features”), another Privacy Notice applies to your use of those Buyer Features.
This Privacy Notice applies to your use of our Services, and covers information collected in connection with your access to and use of our Services. Please read this Privacy Notice carefully. By continuing to interact with our Services, you are consenting to the practices described in this Privacy Notice.
Our Privacy Notice explains:
- Information We Collect about You
- Sources of Information
- How We Use Your Information
- When and with Whom We Share Your Information
- How Long We Keep Your Information
- Your Choices
- Children’s Personal Information
- How We Secure Information
- Storage and Processing
- Changes to this Privacy Notice
- How to Contact Us
INFORMATION WE COLLECT ABOUT YOU
We use your data to make Square’s products and services work better for you and for others. This describes what data we get about you (which can vary depending on where you live).
We need to collect information about you to provide you with the Services or the support you request. The type of information we collect can vary depending on the country from which you access our Services. Additionally, you can choose to voluntarily provide information to us.
Information You Provide
We use data you put into our systems when you interact with someone who uses Square, like financial information, information that identifies who you are, transaction information, and any other data you give us.
We collect information you provide when you upload or send to or through our Services (including information you provide when you request delivery of an invoice from your Seller or schedule an appointment), communicate with us, answer our surveys, upload content, make a payment at a Square Seller, or otherwise use or access the Services.
We collect information from you, including:
- Identification Information. Your name; email address; mailing address; phone number; and signature(for example, when you sign a receipt at a Square Seller).
- Financial Information. Bank account and payment card numbers.
- Transaction Information. When you use our Services to make or record payments, or request delivery of an invoice from your Seller, we collect information about when and where the transactions occur, the names of the transacting parties, a description of the transactions, the payment or transfer amounts, billing and shipping information, and the devices and payment methods used to complete the transactions.
- Other Information You Provide. Information that you voluntarily provide to us, including your survey responses; participation in contests, promotions, or other forms or devices; suggestions for improvements; referrals; or any other actions performed on the Services.
Information We Collect from Your Use of our Services
We also get data about you and the devices you use when you interact with our systems, like the mobile device you use to pay a Square seller and its location. We need this data to do things like help combat fraud, check if payments are being made legally, and send you information you ask for or agree to get.
We collect information about you and the devices you use to access the Services, such as your computer, mobile phone, or tablet. The information that we collect includes:
- Location information. The location of your device if you pay with Apple or Android Pay. You can disable collection of location information by changing the preferences on your mobile device or by choosing to pay with a payment instrument other than Apple or Android Pay.
- Device information. Information about your device, including your hardware model, operating system and version, device name, unique device identifier, mobile network information, and information about the device’s interaction with our Services.
- Internet or other electronic network activity information. Information about how you use and interact with our Services, including your access time, “log-in” and “log-out” information, browser type and language, country and language setting on your device, Internet Protocol (“IP”) address, the domain name of your internet service provider, other attributes about your browser, mobile device and operating system, features you use, and the date and time of your visit to or use of the Services.
- Customer Information. Information you provide to a Seller using our Services, for example if you are a customer who provides a Seller with your email address, phone number, payment information, or other information.
SOURCES OF INFORMATION
We also need to check that you are using our services legally, that you are eligible for the services you want to use, and we protect your data and our services from fraudsters who may put you and your money at risk. To do this, we may collect data about you from companies that help us verify your identity, do a credit check, prevent fraud or assess risk.
Besides collecting information directly from you, from how you use our services, and from our group companies and affiliates, we also collect (and/or have collected during at least the 12-month period preceding the effective date of this Privacy Notice) information about you from other sources, including:
- Information Entered by Your Seller. Any information your Square Seller enters into our systems about you.
- Identity Verification. Information from third parties and publicly available sources.
- Credit, Compliance and Fraud. Information about you from third parties in connection with any credit investigation, credit eligibility, identity or account verification process, fraud detection process, or collection procedure, or as may otherwise be required by applicable law. This includes, without limitation, the receipt and exchange of account or credit-related information with any credit reporting agency or credit bureau, where lawful, and any person or corporation with whom you have had, currently have, or may have a financial relationship, including without limitation past, present, and future places of employment, financial institutions, and personal reporting agencies.
HOW WE USE YOUR INFORMATION
We use your data to do things like process your payments, send you information about your transaction, figure out if our services work in your country, secure your data, fight fraud, follow the law, enforce our agreements, figure out what new products we can build, and help your seller market to you.
We may collect, use and share (or have collected, used or shared during at least the 12-month period preceding the effective date of this Privacy Notice), information about you for the following reasons:
Providing, Improving, and Developing our Services
- Determining whether the Services are available in your country;
- Processing or recording payment transactions or money transfers;
- Displaying your historical transaction or appointment information;
- Providing, maintaining, and improving our Services;
- Developing new products and Services;
- Delivering the information and support you request, including invoices, and scheduling information;
- Improving, personalizing, and facilitating your use of our Services;
- Measuring, tracking, and analyzing trends and usage in connection with your use or the performance of our Services; and
- Otherwise providing you with the products and features you choose to use.
Communicating with You About our Services
- Sending you surveys and getting your feedback about our Services; and
- Sending you information we think you may find useful or which you have requested from us about our products and services.
Protecting our Services and Maintaining a Trusted Environment
- Conducting investigations, complying with and enforcing any applicable laws, regulations, legal requirements, and industry standards, and responding to lawful requests for information from the government or to valid legal process;
- Contacting you to resolve disputes and help you with our Services;
- Debugging to identify and fix errors that impair how our Services function;
- Enforcing our Terms of Service or other applicable agreements or policies;
- Investigating, detecting, preventing, recovering from, or reporting fraud, misrepresentations, security breaches or incidents, or other potentially prohibited, malicious, or illegal activities;
- Protecting our, our Sellers’, or your rights or property, or the security or integrity of our Services;
- Verifying or maintaining the quality and safety of our Services; and
- Verifying your identity.
Advertising and Marketing
- Marketing of our Services; and
- Communicating with you about opportunities, products, services, contests, promotions, discounts, incentives, surveys, and rewards offered by us and select partners.
If we send you marketing emails, each email will contain instructions permitting you to “opt out” of receiving future marketing or other communications.
- For any other reason we may tell you about from time to time.
WHEN AND WITH WHOM WE SHARE YOUR INFORMATION
We share your information with others in the circumstances described in this section. For example, with other people with whom you interact when you use our services; within our family of companies (like Cash App and Weebly), who may offer services that we think could be useful to you; with service providers who help us run our services; or if we need to share your information to comply with the law.
We may share the information described in the “Information We Collect About You” section with the following categories of service providers and third parties:
With Other Users of our Services with Whom You Interact
- With other users of our Services (like your Square Seller) with whom you interact through your own use of our Services. For example, we may share information when you make a payment or appointment with a Square Seller.
With our Affiliates and Group Companies
- With our group companies and corporate affiliates, for the reasons outlined above. For example, we may share your information internally to understand how you engage with Square company products to help make our Services better for you and for everyone, and to help us build Services tailored to your preferences.
With Our Service Providers
- With service providers who help us to provide, maintain, and improve our Services, including service providers who access information about you to perform services on our behalf (e.g., vendors who help us with fraud prevention, identity verification, and fee collection services), as well as financial institutions, payment networks, payment card associations, credit bureaus, and other entities that help us provide the Services;
With Advertising Companies
- With advertising companies that run advertising campaigns, contests, special offers, or other events or activities on our behalf, on behalf of your Square Seller, or in connection with our Services.
Business Transfers and Corporate Changes
- To a subsequent owner, co-owner, or operator of one or more of the Services; or
- If we do or try to do a corporate merger, consolidation, or restructuring (including during due diligence and negotiation of these); the sale of substantially all of our stock and/or assets; the financing, acquisition, divestiture, or dissolution of all or a portion of our business; or other corporate change.
Safety and Compliance with Law
- If we believe that disclosure is reasonably necessary (i) to comply with any applicable law, regulation, legal process or governmental request (e.g., from creditors, tax authorities, law enforcement agencies, in response to a garnishment, levy, or lien notice, etc.); (ii) to establish, exercise or defend our legal rights; (iii) to enforce or comply with our General Terms or other applicable agreements or policies; (iv) to protect our or our customers’ rights or property, or the security or integrity of our Services; (v) for an investigation of suspected or actual illegal activity; or (vi) to protect us, users of our Services, or the public from harm, fraud, or potentially prohibited or illegal activities.
With Your Consent
- With your consent. For example:
- At your direction or as described at the time you agree to share; or
- When you authorize a third party application or website to access your information.
Aggregated and Anonymized Information
- We also may share (within our group of companies or affiliates, or with service providers or other third parties) aggregated and anonymized information that does not specifically identify you or any individual user of our Services.
COOKIES AND OTHER SIMILAR AUTOMATED TECHNOLOGIES
Digital cookies and similar technologies help us make our services better to use by doing things like recognizing when you’ve signed in, analyzing how you use our services so we can make them more useful to you, giving you a more personalized experience, and making our ads to you work better.
When you interact with our online services, or open emails we send you, we obtain certain information using automated technologies, such as cookies, web server logs, web beacons, and other technologies. A “cookie” is a text file that websites send to a visitor’s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an internet tag, pixel tag, or clear GIF, is a tiny graphic image that may be used in our websites or emails.
We use these automated technologies to collect your device information, internet activity information, and inferences as described above. These technologies help us to:
- Remember your information so you do not have to re-enter it;
- Track and understand how you use and interact with our online services and emails;
- Tailor our online services to your preferences;
- Measure how useful and effective our services and communications are to you; and
- Otherwise manage and enhance our products and services.
We set some of these automated technologies ourselves, but others are set by third parties who deliver services on our behalf. For example, we may use other companies’ web analytics services (described in the “Third-Party Analytics Services” section), which use automated technologies to help us evaluate how customers use our websites.
Your browser can alert you when cookies are placed on your device, and how you can stop or disable them via your browser settings. Please note, however, that without cookies all of the features of our online services may not work properly. If you use a mobile device, you can manage how your device and browser share certain device data by changing the privacy and security settings on your mobile device. You can learn more about cookies and how to manage your preferences by visiting http://www.allaboutcookies.org.
We use other companies as service providers to help us analyze our site, track metrics, and advertise to you. These service providers generally promised us under contract to keep data private but have their own privacy policies that you should be aware of.
We may use third-party analytics service providers to help us with our online services, such as Google Analytics, Facebook, BugSnag, and Crashlytics. The analytics providers that administer these services use technologies such as cookies, web beacons and web server logs to help us analyze how you use our online services. We may disclose your site-use information (including IP address) to these analytics providers, and other service providers who use the information to help us figure out how you and others use our online services.
- To learn more about Google Analytics and how to opt out, please visit https://marketingplatform.google.com/about/ or https://support.google.com/analytics/answer/181881?hl=en.
- To learn more about how Facebook uses your data please visit https://www.facebook.com/help/325807937506242/ or log on to your Facebook account and access your settings. To understand more about Facebook advertising please see here https://www.facebook.com/about/ads.
- To learn more about BugSnag, please visit https://docs.bugsnag.com/legal/privacy-policy/.
- To learn more about Crashlytics, please visit https://fabric.io/terms.
HOW LONG WE KEEP YOUR INFORMATION
We keep your information as long as you keep using our products and services. After that, we keep it for as long as we need it to do things like fight fraud, collect fees you owe, resolve disputes with (or involving) you, follow the law, enforce our agreements and defend our rights in court.
We generally keep your information as long as reasonably necessary to provide you the Services or to comply with applicable law. However, we can keep copies of information about you and any transactions or Services in which you may have participated for a period of time that is consistent with applicable law, applicable statute of limitations, or as we believe is reasonably necessary to comply with applicable law, regulation, legal process, or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, to address problems with our Services, to assist with investigations, to enforce our General Terms or other applicable agreements or policies, or to take any other actions consistent with applicable law.
If you live in California, you have additional rights, which we describe below.
You may access, change, or correct information that you have provided by making a request to us using the contact details below. We may need to verify your identity before granting access or otherwise changing or correcting your information.
In order to provide certain Services (like let you use Apple or Google Pay to pay a Square Seller), we may request access to location information, including precise geolocation information collected from your device. If you do not consent to the collection of this information, certain Services will not function properly and you will not be able to use those Services. You can stop our collection of location information at any time by changing the preferences on your mobile device. If you do so, mobile payments may no longer function.
Do Not Track
Certain web browsers allow you to instruct your browser to respond to Do Not Track (“DNT”) signals to website you visit, informing those sites that you do not want your online activities to be tracked. At this time, our websites are not designed to respond to DNT signals or similar mechanisms from browsers.
You may opt out of receiving promotional messages from Square or Square Sellers, if those messages, are powered by Square, by following the instructions in those messages, by visiting our Square profile portal, and by informing the caller that you would not like to receive future promotional calls. You may only opt-out of text messages from Square by replying STOP. Opting out of receiving communications may impact your use of the Services. If you decide to opt out, we can still send you non-promotional communications, such as an invoice that you request.
RIGHTS OF CALIFORNIA RESIDENTS
If you live in California, you also have rights under the California Consumer Privacy Act (“CCPA”) to request certain information from certain businesses that collect that information from you. We are generally a service provider of the sellers with whom you interact (for example, we’re a service provider of the coffee shop that took your payment using Square). Where we are a service provider, the Seller is the “business” under CCPA and you can exercise your CCPA rights directly with your Seller.
To the extent you asked Square to send you a digital receipt or agreed to receive marketing from your Square Seller (“Buyer Features”), you can exercise your CCPA rights for the Buyer Features in our Square profile portal.
Here are the rights that CCPA gives to California residents that you may be able to exercise with your Square Seller:
Right to Know
You may have the right to request, up to twice in a 12-month period, to see the following information about the personal information a Square Seller has collected about you during the past 12 months:
- The categories and specific pieces of personal information the business has collected about you;
- The categories of sources from which the business collected the personal information;
- The business or commercial purpose for which the business collected the personal information;
- The categories of third parties with whom the business shared the personal information; and
- The categories of personal information about you that the business disclosed for a business purpose, and the categories of third parties to whom the business disclosed that information for a business purpose.
California law gives you the right to ask if the business discloses your personal information to third parties for their direct marketing purposes. You also have the right to know if the business sells your personal information, and if they do, to opt out of such sale. Square does not sell your personal information to third parties.
Right of Deletion
You can ask the business to delete the personal information they have collected from you (subject to exceptions the law provides).
Right of Non-Discrimination
You have the right to not be discriminated against if you exercise these privacy rights. The business cannot discriminate against you, deny, charge different prices for, or provide a different quality of goods or services if you choose to exercise these rights.
How to Exercise Your Rights
To the extent we act as the Seller’s service provider (for example, when we process your payments on their behalf), you can exercise your CCPA rights directly with the Seller(s) you use.
To the extent you use the Buyer Features, you can go to our Square profile portal to exercise your CCPA rights.
CHILDREN’S PERSONAL INFORMATION
If you are a kid under 13, please don’t use our services. If we collect your data and later learn you are a kid under 13, we will delete it.
Our Services are general audience services not directed at children under the age of 13. If we learn that any information we collect has been provided by a child under the age of 13, we will promptly delete that information.
HOW WE SECURE INFORMATION
We do a lot to keep your data safe. While we think we have strong defenses in place, no one can ever guarantee that hackers won’t be able to break into our sites or steal your data while it is stored or flowing from you to us or vice versa.
We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, and misuse, and unauthorized access, disclosure, alteration, and destruction. Nevertheless, the internet is not a 100% secure environment, and we cannot guarantee absolute security of the transmission or storage of your information. We hold information about you both at our own premises and with the assistance of third-party service providers.
For more information about our security practices, please visit https://squareup.com/security.
STORAGE AND PROCESSING
We operate in many countries, and we (or our service providers) may move your data and process it outside the country where you live.
We may, and we may use third-party service providers to, process and store your information in the United States, Canada, Japan, the European Union, and other countries.
CHANGES TO THIS PRIVACY NOTICE
We can change this privacy notice. If you disagree with the changes, you can stop using our services.
We may amend this Privacy Notice from time to time by posting a revised version and updating the “Effective Date” above. The revised version will be effective on the “Effective Date” listed. If you disagree with these changes, you may stop using our Services at any time. Your continued use of our Services constitutes your consent to any amendment of this Privacy Notice.
HOW TO CONTACT US
You can contact our privacy team with any questions or concerns at the address below.
Please contact our privacy team with any questions or concerns regarding this Privacy Notice:
Square, Inc. 1455 Market Street, Suite 600, San Francisco, CA 94103, U.S.A.
If you have any questions or concerns regarding our notice, or if you believe our notice or applicable laws relating to the protection of your personal information have not been respected, you may file a complaint with our privacy team listed above. We will respond to let you know when you can expect a further response. We may request additional details from you regarding your concerns and may need to engage or consult with other parties in order to investigate and address your issue. We may keep records of your request and any resolution.