Square, Inc. Licenses
|Alabama||Alabama Securities Commission|
|Alaska||Alaska Division of Banking & Securities|
|Arizona||Arizona State Banking Department|
|Arkansas||Arkansas Securities Department|
|California||California Department of Business Oversight|
|Colorado||Colorado Division of Banking|
|Connecticut||Connecticut Department of Banking|
|Delaware||Delaware Office of the State Bank Commissioner|
|District of Columbia||District of Columbia Department of Consumer and Regulatory Affairs|
|Florida||Florida Office of Financial Regulation|
|Georgia||Georgia Department of Banking and Finance|
|Idaho||Idaho Department of Finance|
|Hawaii||Hawaii Division of Financial Institutions|
|Illinois||Illinois Department of Financial and Professional Regulation|
|Indiana||Indiana Department of Financial Institutions|
|Iowa||Iowa Division of Banking|
|Kansas||Kansas Office of the State Bank Commissioner|
|Kentucky||Kentucky Office of Financial Institutions|
|Louisiana||Louisiana Office of Financial Institutions|
|Maine||Maine Office of Consumer and Credit Regulation|
|Maryland||Maryland State Bank Commissioner|
|Michigan||Department of Insurance and Financial Services|
|Minnesota||Minnesota Department of Commerce|
|Mississippi||Mississippi Department of Banking and Consumer Finance|
|Missouri||Missouri Division of Finance|
|Nebraska||Nebraska Department of Banking and Finance|
|Nevada||Nevada Department of Business And Industry|
|New Hampshire||New Hampshire Banking Department|
|New Jersey||New Jersey Department of Banking and Insurance|
|New Mexico||New Mexico Financial Institutions Division|
|New York||New York Department of Financial Services|
|North Carolina||North Carolina Banking Commission|
|North Dakota||North Dakota Department of Financial Institutions|
|Ohio||Ohio Department of Commerce|
|Oklahoma||Oklahoma Banking Department|
|Oregon||Oregon Department of Insurance and Finance|
|Pennsylvania||Pennsylvania Department of Banking and Securities|
|Rhode Island||Rhode Island Department of Business Regulation|
|South Dakota||South Dakota Division of Banking|
|Texas *||Texas Department of Banking|
|Utah||Utah Department of Financial Institutions|
|Tennessee||Tennessee Department of Financial Institutions|
|Vermont||Vermont Department of Banking, Insurance, Securities and Health Care Administration|
|Virginia||Virginia Bureau of Financial Institutions|
|Washington||Washington Department of Financial Institutions|
|West Virginia||West Virginia Division of Banking|
|Wyoming||Wyoming Department of Audit - Division of Banking|
* Texas customers click here for information about filing complaints about our money transmission products or services.
Alaska Division of Banking & Securities
For Alaska Residents Only:
If your issue is unresolved by Square, Inc. (855) 949-7782, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Formal complaints must be in writing, please download the form here.
Formal complaint forms may be submitted via:
- Fax: (907) 465-1230
- Email: firstname.lastname@example.org
- Mail: Division of Banking & Securities, P.O. Box 110807 Juneau, AK 99811-0807
If you have any questions regarding formal complaints, please call (907) 465-2521.
Please note that this license does not cover the transmission of virtual currency.
California Department of Business Oversight
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight:
Colorado Division of Banking
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.
If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT:
- You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
- If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY:
All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:
Florida Office of Financial Regulation
For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:
Florida Office of Financial Regulation 200 E. Gaines Street Tallahassee, FL 32399-0376 Tel: 1-800-848-3792
Illinois Department of Financial and Professional Regulation
For consumer complaints, please contact:
Illinois Department of Financial and Professional Regulation Division of Financial Institutions 320 W. Washington Springfield, IL 62786 Tel: 1-855-351-2274
Indiana Department of Financial Institutions
Square, Inc. holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.
New York Department of Financial Services
Square, Inc. is licensed and regulated as a money transmitter and virtual currency business activity provider by the New York State Department of Financial Services. New York customers can direct unresolved complaints to:
Maryland State Bank Commissioner
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Square, Inc., at:
500 North Calvert Street, Suite 402, Baltimore, MD 21202 or at 1-888-784-0136.
Texas Department of Banking
After first contacting Square, Inc. either online or by phone at 1-855-351-2274, if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:
Payroll Receipt Information
Right to Refund: You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Square, Inc. does not forward the money received from you within 3 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 3 days of the date of the receipt of funds from you unless otherwise instructed by you. If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have the right to a refund of your money. If you want a refund, you must mail your written request to Square, Inc. at: Finance Department, 1455 Market Street, Suite 600, San Francisco, CA 94103.
Right to Refund: You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Square, Inc. does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you. If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted you have a right to a refund of your money. If you want a refund, you must mail your written request to Square, Inc. at Finance Department, at 1455 Market Street, Suite 600, San Francisco, CA 94103.