Licenses

NMLS No. 942933

On December 10, 2021, the legal name “Square, Inc.” was formally changed to “Block, Inc.”

* Texas customers click here for information about filing complaints about our money transmission products or services.

Alabama

To submit a complaint, contact:

Alabama Securities Commission
Enforcement Division
P.O. Box 304700
Montgomery, AL 36130-4700

1-800-222-1253
asc@asc.alabama.gov

Alaska

Alaska Division of Banking & Securities

For Alaska Residents Only:

If your issue is unresolved by Block 1-800-969-1940, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:

Division of Banking & Securities
P.O. Box 110807
Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One.

Arizona

Arizona Department of Financial Institutions

To file a complaint, contact:

Arizona Department of Financial Institutions
100 N 15th Ave Suite 261
Phoenix, AZ 85007

Tel: 602-771-2800

Arkansas

Arkansas Securities Department

To file a complaint, contact:

Arkansas Securities Department
#1 Commerce Way, Suite 402
Little Rock, Arkansas 72202

Tel: (501) 324-9260
ASDInfo@arkansas.gov

California

Department of Financial Protection and Innovation (DFPI)

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.

Colorado

Colorado Division of Banking

CUSTOMER NOTICE

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT:

• You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
• If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY:

All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Email: DORA_BankingWebsite@state.co.us
Website: www.dora.colorado.gov/dob

Connecticut

Connecticut Department of Banking Consumer Credit Division

To file a complaint, contact:

Connecticut Department of Banking Consumer Credit Division
260 Constitution Plaza
Hartford, CT 06103-1800

Tel: 860-240-8170
banking.complaints@ct.gov

Delaware

Delaware Office of the State Bank Commissioner

To file a complaint, contact:

Delaware Office of the State Bank Commissioner
1110 Forrest Avenue
Dover, DE 19904
Attention: Compliance

(302) 739-4235 or (302) 577-6722

District of Columbia

District of Columbia Department of Insurance, Securities and Banking

To file a complaint, contact:

District of Columbia Department of Insurance, Securities and Banking
1050 First Street, NE, 801
Washington, DC 20002

Tel: (202) 727-8000

Florida

Florida Office of Financial Regulation

For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:

Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399-0376

Tel: 1-800-848-3792

Georgia

Georgia Department of Banking and Finance

For consumer resources, see:

Georgia Department of Banking and Finance

Hawaii

Hawaii Department of Commerce and Consumer Affairs

To file a complaint, contact:

Hawaii Department of Commerce and Consumer Affairs
Regulated Industries Complaint Office
State Office Tower
Leiopapa a Kamehameha Building
235 S. Beretania St., 9th Floor
Honolulu, Hawaii 96813

Tel: 808-587-4272

Idaho

Idaho Department of Finance

To file a complaint, contact:

Idaho Department of Finance
800 Park Blvd, Suite 200
Boise, ID 83712

Tel: 208-332-8000

Illinois

Illinois Department of Financial and Professional Regulation

For consumer complaints, please contact:

Illinois Department of Financial and Professional Regulation
Division of Financial Institutions
320 W. Washington
Springfield, IL 62786

Tel: 1-888-473-4858

Indiana

Indiana Department of Financial Institutions

Block, Inc. holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.

To file a complaint, contact:

Indiana Department of Finance
30 South Meridian Street, Suite 300
Indianapolis, Indiana 46204

Tel: 800-382-4880
dficomplaints@dfi.in.gov

Iowa

Iowa Division of Banking

To file a complaint, contact:

Iowa Division of Banking
200 East Grand Avenue, Suite 300
Des Moines, IA 50309-1827

Tel: 515-281-4014

Kansas

Kansas Office of the State Bank Commissioner

To file a complaint, contact:

Kansas Office of the State Bank Commissioner
Attn: Consumer Affairs
700 SW Jackson, Suite 300
Topeka, KS 66603

complaints@osbckansas.org

Kentucky

Kentucky Department of Financial Institutions

To file a complaint, contact:

Kentucky Department of Financial Institutions
Attention: Complaint Submission
500 Mero Street, 2SW19
Frankfort, KY 40601

Tel: (800) 223-2579

Louisiana

Louisiana Office of Financial Institutions

To file a complaint, contact:

Louisiana Office of Financial Institutions
Post Office Box 94095
Baton Rouge, LA 70804-9095

Tel: (225) 925-4660 complaints@ofi.la.gov

Maine

Department of Professional & Financial Regulation

To file a complaint, contact:

Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection
35 State House Station
Augusta, Maine 04333

Tel: 800-DEBT LAW (800-332-8529)

Maryland

Maryland State Bank Commissioner

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Block, Inc., Maryland License No. 12-942933, at:

500 North Calvert Street, Suite 402
Baltimore, MD 21202

Tel: 1-888-784-0136

Massachusetts

Commonwealth of Massachusetts Division of Banks

To file a complaint, contact:

Commonwealth of Massachusetts Division of Banks
Attn: Consumer Assistance Unit
1000 Washington Street, 10th Floor
Boston, Massachusetts 02118-6400

Tel: (800) 495-BANK (2265)

Michigan

Michigan Department of Insurance and Financial Services (DIFS)

To file a complaint, contact:

Michigan Department of Insurance and Financial Services (DIFS)
Office of Consumer Services
PO Box 30220
Lansing, MI 48909-7720

difscomplaints@michigan.gov

Minnesota

Minnesota Department of Commerce

To file a complaint, contact:

Minnesota Department of Commerce
85 7th Place East, Suite 280
Saint Paul, MN 55101

Tel: 800-657-3602
consumer.protection@state.mn.us

Mississippi

Mississippi Department of Banking & Consumer Finance {

To file a complaint, contact:

Mississippi Department of Banking & Consumer Finance
P.O. Box 12129
Jackson, MS 39236-2129

Tel: 601-321-6901

Missouri

Missouri Division of Finance

To file a complaint, contact:

Missouri Division of Finance
PO Box 716
Jefferson City, MO 65102-0716

Tel: 573-751-3242 finance@dof.mo.gov

Nebraska

Nebraska Department of Banking and Finance

To file a complaint, contact:

Nebraska Department of Banking and Finance
PO Box 95006
1526 K St #300
Lincoln, NE 68508

Tel: (877) 471-3445

Nevada

State of Nevada Department of Business and Industry

To file a complaint, contact:

State of Nevada Department of Business and Industry
Financial Institutions Division
3300 W Sahara Avenue Suite 250
Las Vegas, NV 89102

Tel: (866) 858-8951
FIDComplaints@fid.state.nv.us

New Hampshire

State of New Hampshire Banking Department

To file a complaint, contact:

State of New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord NH 03301

Tel: 1-800-735-2964 legal@banking.nh.gov

New Jersey

New Jersey Division of Banking and Insurance

To file a complaint, contact:

New Jersey Division of Banking and Insurance
PO Box 471
Trenton, NJ 08625-0471

Tel: 1-800-446-7467

New Mexico

New Mexico Regulation and Licensing Department Financial Institutions

To file a complaint, contact:

New Mexico Regulation and Licensing Department
Financial Institutions Division
P.O. Box 25101
Santa Fe, NM 87504-5101

New York

New York Department of Financial Services

Block, Inc. is licensed and regulated as a money transmitter and virtual currency business activity provider by the New York State Department of Financial Services. New York customers can direct unresolved complaints to:

Consumer Assistance Unit
NYS Department of Financial Services
One Commerce Plaza
Albany, NY 12257

Tel: 1-877-BANK-NYS (1-877-226-5697)
Website: http://www.dfs.ny.gov/consumer/fileacomplaint.htm

North Carolina

North Carolina Office of the Commissioner of Banks

To file a complaint, contact:

North Carolina Office of the Commissioner of Banks
4309 Mail Service Center
Raleigh, NC 27699-4309

Tel: 919-733-3016

North Dakota

North Dakota Department of Financial Institutions

To file a complaint, contact:

North Dakota Department of Financial Institutions
2000 Schafer Street, Suite G
Bismarck, ND 58501-1204

Tel: (701) 328-9933
dfi@nd.gov

Ohio

Ohio Department of Commerce Division of Financial Institutions

To file a complaint, contact:

Ohio Department of Commerce Division of Financial Institutions
77 South High Street
21st Floor Columbus, OH 43215-6120

Tel: (614) 728-8400

Oklahoma

Oklahoma State Banking Department

To file a complaint, contact:

Oklahoma State Banking Department
2900 North Lincoln Boulevard
Oklahoma City, Oklahoma 73105

Tel: 405-521-2782

Oregon

Oregon Division of Financial Regulation

To file a complaint, contact:

Oregon Division of Financial Regulation
PO Box 14480
Salem, OR 97309-0405

Tel: 888-877-4894
dcbs.dfcsmail@state.or.us

Pennsylvania

Pennsylvania Department of Banking and Securities (DoBS)

To file a complaint, contact:

Pennsylvania Department of Banking and Securities (DoBS)
Consumer Services Office
17 N. 2nd Street, Suite 1300
Harrisburg, PA 17101

Tel: 1.800.PA.BANKS or (1.800.600.0007)

Rhode Island

State of Rhode Island Department of Business Regulation

To file a complaint, contact:

State of Rhode Island Department of Business Regulation
Division of Banking
1511 Pontiac Avenue, Bldg 68-2
Cranston, RI 02920

Tel: (401) 462-9500

South Carolina

South Carolina Department of Consumer Affairs

To file a complaint, contact:

South Carolina Department of Consumer Affairs
PO Box 5757
Columbia, SC 29250

(800) 922-1594
scdca@scconsumer.gov

Tennessee

Tennessee Department of Financial Institutions

To file a complaint, contact:

Tennessee Department of Financial Institutions
Tennessee Tower 26th Floor
312 Rosa L. Parks Avenue
Nashville, TN 37243

Tel: 1-800-778-4215

Texas

Texas Department of Banking

After first contacting Block, Inc. either online or by phone at 1-800-969-1940, if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:

Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705

Tel: 1-877-276-5554
Website: http://www.dob.texas.gov/

Utah

Utah Department of Financial Institutions

To file a complaint, contact:

Utah Department of Financial Institutions
P.O. Box 146800
Salt Lake City, Utah 84114-6800

Tel: 801-538-8834
complaints.dfi@utah.gov

Vermont

State of Vermont Department of Financial Regulation

To file a complaint, contact:

State of Vermont Department of Financial Regulation
89 Main Street
Montpelier, VT 05620-3101

Tel: (888) 568-4547
dfr.bnkconsumer@vermont.gov

Virginia

Virginia Bureau of Financial Institutions

To file a complaint, contact:

Virginia Bureau of Financial Institutions
Post Office Box 640
Richmond, VA 23218-0640

Tel: (804) 371-9657
BFIQuestions@scc.virginia.gov

Washington

Washington State Department of Financial Institutions

To file a complaint, contact:

Washington State Department of Financial Institutions
Division of Consumer Services
P.O. Box 41200
Olympia, WA 98504-1200

Tel: 1-877-RING DFI (1-877-746-4334)
CSEnforceComplaints@dfi.wa.gov

West Virginia

West Virginia Division of Financial Institutions

To file a complaint, contact:

West Virginia Division of Financial Institutions
900 Pennsylvania Avenue Suite 306
Charleston, WV 25302-3542

Tel: 1-800-368-8808

Wyoming

Wyoming Division of Banking

To file a complaint, contact:

Wyoming Division of Banking
Hathaway Building, 2nd Floor
2300 Capitol Avenue
Cheyenne, WY 82002

Tel: (307) 777-7797
wyomingbankingdivision@wyo.gov

Payroll Receipt Information

Florida

For assistance, visit the Square Support Center or contact Square at 1-888-727-0227.

Illinois

For assistance, visit the Square Support Center or contact Square at 1-888-727-0227.

Right to Refund: You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Block, Inc. does not forward the money received from you within 3 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 3 days of the date of the receipt of funds from you unless otherwise instructed by you. If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have the right to a refund of your money. If you want a refund, you must mail your written request to Block, Inc. at: Finance Department, 1955 Broadway, Suite 600, Oakland CA 94612.

Minnesota

For assistance, visit the Square Support Center or contact Square at 1-888-727-0227. Always be on the lookout for fraud. Please contact Square to report fraud or suspected fraud.

New York

For assistance, visit the Square Support Center or contact Square at 1-888-727-0227. Block, Inc. is a licensed money transmitter in New York.

Right to Refund: You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Block, Inc. does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you. If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted you have a right to a refund of your money. If you want a refund, you must mail your written request to Block, Inc. at Finance Department, at 1955 Broadway, Suite 600, Oakland CA 94612.

Texas

For assistance, visit the Square Support Center or contact Square at 1-888-727-0227.

Vermont

For assistance, visit the Square Support Center or contact Square at 1-888-727-0227.

Washington

For assistance, visit the Square Support Center or contact Square at 1-888-727-0227.