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Beauty & Wellness
Fill last-minute openings with waitlist software
Let customers join your waitlist online or in person, then contact them when a cancellation or open time gives your schedule room.
How waitlists help your schedule work harder
Turn gaps into bookings
Keep a list of interested customers ready, so canceled or rescheduled appointments have a better chance of becoming booked time.
Give customers a choice
Customers can request a spot on your waitlist through your online booking flow, and your team can add requests in person or by phone.
Stay in control
Your team decides who to contact and when, so the waitlist supports your schedule instead of changing it without review.
Keep work connected
Waitlist requests sit alongside bookings, customer details, staff schedules, and payments, so your team can move from interest to checkout with ease.
Fill canceled time
Use waitlist requests to fill schedule gaps caused by last-minute cancellations or reschedules.
View your waitlist when an opening appears, then choose which customer to contact.
Keep waitlist management connected to your bookings, staff availability, services, and locations.
Let customers join
Allow customers to join your waitlist through your online booking site.
Manually add customers to the waitlist when they call, walk in, or ask for a time that's already booked.
Collect the service, preferred team member, location, and timing details your team needs to follow up.
Coordinate every calendar
Manage staff schedules and service availability from one booking system synced in real time.
Connect Google Calendar to block off personal events and reduce double-booking.
Track rooms, stations, or chairs as resources, so the right space is available before you book the appointment.
Support single sessions and recurring classes for businesses that manage both appointments and group bookings.
Message with context
Message customers on the waitlist when a time opens, then move the right request into your schedule.
Use customer profiles to see contact details, visit history, and notes before you follow up.
Move from booked appointment to payment in the same system, so checkout stays tied to the customer and service.
More than waitlists—one platform to run your business
Square connects your waitlist to the tools that manage bookings, customer communication, checkout, and daily operations. Use what you need now, then add more as your business grows.
Bookings: Manage appointments, staff availability, services, locations, and classes from one calendar.
Online booking website: Give customers a place to book services, request times, and find your business online.
Reminders: Send appointment reminders that help customers remember upcoming bookings and reduce missed visits.
Payments: Accept cards, digital wallets, payment links, Cash App Pay, gift cards, and more online or in person.
Customer directory: Keep customer contact details, notes, and transaction history together for more informed follow-up.
Staff management: Schedule shifts, track team time, and manage access as your team grows.
Built for businesses like yours
Choose the value-packed plan that fits you best
For solo professionals taking payments and managing schedules
Processing fees
Top appointments features
Online booking site and integrations
Appointment reminders
Unlimited calendars
Invoicing
Details
Processing fees
Top appointments features
Online booking site and integrations
Appointment reminders
Unlimited calendars
Invoicing
For growing teams needing more advanced tools and features
Processing fees
Top appointments features
Everything in Square Free
Lower processing rates
Cancellation policy and no-show fees
Multi-staff appointment booking
Waitlist
Email and text message marketing
Details
Processing fees
Top appointments features
Everything in Square Free
Lower processing rates
Cancellation policy and no-show fees
Multi-staff appointment booking
Waitlist
Email and text message marketing
Square Pro
Get custom pricing
If you process over $250,000 per year, talk to our team to see if you’re eligible for custom pricing and processing fees. You can also ask about hardware discounts, onboarding and implementation support, technical specialists, and account management.
Tips to keep your appointment schedule moving
FAQ
What is waitlist software?
Waitlist software helps you track customers who want an appointment when your schedule is full. With Square, customers can join through your online booking site, and your team can manually add requests from calls or walk-ins. When time opens, you review the list and contact the right customer.
How does Square waitlist software work?
Square waitlist software helps you collect appointment requests and use them to fill schedule gaps. You enable the waitlist, view requests, add customers manually, and message customers when an opening appears. It works alongside your bookings calendar, staff availability, services, and locations.
Can customers join the waitlist online?
Yes, customers can join your waitlist through your online booking site when waitlist is enabled. This gives customers a way to show interest even when their preferred time isn't available. Your team can also add requests in person or by phone.
Is this for appointments or product launches?
Square waitlist software is for appointment and service businesses, not product launch signup lists. It helps you manage customer requests when appointment times are full and contact customers when time becomes available.
Can I message customers on the waitlist?
Yes, you can message customers on the waitlist when you want to offer an open time. Your team stays in control of who gets contacted and when. This helps avoid unwanted schedule changes while keeping interested customers within reach.
Does waitlist connect to payments?
Yes, once a waitlist request becomes a booked appointment, checkout can happen through Square. You can accept payments in person, online, or with saved cards depending on your setup and permissions. Learn more about payments for cards, digital wallets, payment links, and more.
Can I use waitlist across staff and locations?
Yes, waitlist works with your booking setup for team members, services, and locations. Customers can request services with available team members or at specific locations based on how your booking site is configured. You can also track resources like rooms, stations, or chairs to keep scheduling accurate.
What devices can my team use?
Your team can manage bookings in Square Dashboard and use bookings mode on the Square Point of Sale app. This supports front-desk, chair-side, and on-the-go service workflows. Device access depends on your account setup, permissions, and the Square apps your team uses.
Keep your schedule moving when plans change
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