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Kristen Hawley digs into what's behind successful local restaurants and how those trends drive the future of hospitality.

Latest

Community-Led Growth Steers Molly Moon’s Ice Cream Toward $15 Million in Sales

No. 9 Community-Led Growth Steers Molly Moon’s Ice Cream Toward $15 Million in Sales

by Kristen Hawley

New Dec 10, 2025 — 4 min read

From a single Seattle scoop shop to 11 locations and counting, Molly Moon-Neitzel shows how strong values and community-first thinking can scale a brand.

Stories

Partners Coffee’s AI Chatbot Is Like a Friendly, All-Knowing Employee Ready to Help

No. 8 Partners Coffee’s AI Chatbot Is Like a Friendly, All-Knowing Employee Ready to Help

by Kristen Hawley

Nov 21, 2025 — 3 min read
No guesswork required. Partners Coffee uses Square AI to turn sales data into smarter menus, happier guests, and higher margins. Key for fast-moving QSRs.
Helene Godin Left NYC Law and Baked Her Way Into 750 Stores — and Online

No. 7 Helene Godin Left NYC Law and Baked Her Way Into 750 Stores — and Online

by Kristen Hawley

Oct 14, 2025 — 3 min read
By the Way Bakery built its success in stores across the U.S. Now, its latest growth is happening online.
Janie Deegan Changed Her Life and Built 3 NYC Bakeries That Ship Nationwide

No. 6 Janie Deegan Changed Her Life and Built 3 NYC Bakeries That Ship Nationwide

by Kristen Hawley

Sep 30, 2025 — 3 min read
Janie Deegan built Janie’s Life-Changing Baked Goods from scratch — turning her Pie Crust Cookie into a best-seller that now powers partnerships with Madison Square Garden and major corporate clients.
NYC’s Tony Dragon’s Grille Doubled Pickup Orders With Modern Tech

No. 5 NYC’s Tony Dragon’s Grille Doubled Pickup Orders With Modern Tech

by Kristen Hawley

Jul 23, 2025 — 3 min read
Antonio Dragonas started as a street vendor on the Upper East Side four decades ago. Now, Tony Dragon's Grille is a modern, thriving food truck.
Bay Area Stalwart La Mediterranee Has Kept Its Staying Power

No. 4 Bay Area Stalwart La Mediterranee Has Kept Its Staying Power

by Kristen Hawley

Jun 13, 2025 — 2 min read
Many things about the restaurant business have changed in the last half-century. La Mediterranee kept the things that made it special in the first place.
Become an Instant Classic: 3 Tips From MAMA Oakland on Staying Fully Booked

No. 3 Become an Instant Classic: 3 Tips From MAMA Oakland on Staying Fully Booked

by Kristen Hawley

Mar 19, 2025 — 4 min read
Explore how MAMA Oakland achieves instant classic restaurant status with a focus on value, marketing precision, and staff well-being.

Explore more series

At the Chef’s Table: Insights from Award-Winning Chefs

At the Chef’s Table: Insights from Award-Winning Chefs

Step into the kitchens and behind the scenes of award-winning restaurants. This series delves into first-hand stories of renowned chefs as they recount their triumphs, challenges, and unforgettable moments as they shape their restaurant dreams into reality.
Digging In

Digging In

Digging In is a series that covers deep dives on industry topics from Ming-Tai Huh, multi-restaurant owner and Square Head of Product, Food & Beverage.
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