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Most Popular

Kristen Hawley digs into what's behind successful local restaurants and how those trends drive the future of hospitality.

Latest

Partners Coffee’s AI Chatbot Is Like a Friendly, All-Knowing Employee Ready to Help

No. 8 Partners Coffee’s AI Chatbot Is Like a Friendly, All-Knowing Employee Ready to Help

by Kristen Hawley

Nov 21, 2025 — 3 min read

No guesswork required. Partners Coffee uses Square AI to turn sales data into smarter menus, happier guests, and higher margins. Key for fast-moving QSRs.

Stories

Helene Godin Left NYC Law and Baked Her Way Into 750 Stores — and Online

No. 7 Helene Godin Left NYC Law and Baked Her Way Into 750 Stores — and Online

by Kristen Hawley

Oct 14, 2025 — 3 min read
By the Way Bakery built its success in stores across the U.S. Now, its latest growth is happening online.
Janie Deegan Changed Her Life and Built 3 NYC Bakeries That Ship Nationwide

No. 6 Janie Deegan Changed Her Life and Built 3 NYC Bakeries That Ship Nationwide

by Kristen Hawley

Sep 30, 2025 — 3 min read
Janie Deegan built Janie’s Life-Changing Baked Goods from scratch — turning her Pie Crust Cookie into a best-seller that now powers partnerships with Madison Square Garden and major corporate clients.
NYC’s Tony Dragon’s Grille Doubled Pickup Orders With Modern Tech

No. 5 NYC’s Tony Dragon’s Grille Doubled Pickup Orders With Modern Tech

by Kristen Hawley

Jul 23, 2025 — 3 min read
Antonio Dragonas started as a street vendor on the Upper East Side four decades ago. Now, Tony Dragon's Grille is a modern, thriving food truck.
Bay Area Stalwart La Mediterranee Has Kept Its Staying Power

No. 4 Bay Area Stalwart La Mediterranee Has Kept Its Staying Power

by Kristen Hawley

Jun 13, 2025 — 2 min read
Many things about the restaurant business have changed in the last half-century. La Mediterranee kept the things that made it special in the first place.
Become an Instant Classic: 3 Tips From MAMA Oakland on Staying Fully Booked

No. 3 Become an Instant Classic: 3 Tips From MAMA Oakland on Staying Fully Booked

by Kristen Hawley

Mar 19, 2025 — 4 min read
Explore how MAMA Oakland achieves instant classic restaurant status with a focus on value, marketing precision, and staff well-being.
Learn from Our Mistakes: Three Restaurant Owners on What They’d Do Differently

No. 2 Learn from Our Mistakes: Three Restaurant Owners on What They’d Do Differently

by Kristen Hawley

Feb 28, 2025 — 4 min read
When it comes to running a business, there's no shortage of advice. But it helps to hear from those who've been in your shoes. Take three tips from restaurant owners on what they would and wouldn't do again.

Explore more series

At the Chef’s Table: Insights from Award-Winning Chefs

At the Chef’s Table: Insights from Award-Winning Chefs

Step into the kitchens and behind the scenes of award-winning restaurants. This series delves into first-hand stories of renowned chefs as they recount their triumphs, challenges, and unforgettable moments as they shape their restaurant dreams into reality.
Digging In

Digging In

Digging In is a series that covers deep dives on industry topics from Ming-Tai Huh, multi-restaurant owner and Square Head of Product, Food & Beverage.
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