Australian-style coffee company and roaster Bluestone Lane recently updated its legacy point-of-sale system and rolled out Square’s all-in-one technology platform across its 65 locations. The cafe is a dynamic brand that goes beyond the typical cafe experience, combining coffee shops, full-service cafes, and offering retail offerings such as wholesale coffee and branded merchandise to its customers. This diversified approach resulted in complex operations that require a sophisticated blend of technology and customer service solutions. That’s where Square comes in. With its flexible tools, Square equips food and beverage businesses like Bluestone Lane to manage daily operations consistently and efficiently and adapt seamlessly as they grow.
The challenge: Finding a technology partner that could manage complexity
Bluestone Lane’s multifaceted business model presents a unique set of needs that demand a sophisticated restaurant technology infrastructure. Its previous legacy point-of-sale system simply couldn’t keep up with the demands for scalability, efficiency, and customer engagement that they required.
In search of a solution, Bluestone Lane evaluated leading point-of-sale platforms and found that only Square could meet their diverse needs.
We systematically tested all the leading point-of-sale platforms, and Square was the only solution that offered everything our complex business needed.”
Nick Stone → Chairman and Founder of Bluestone Lane
“From day one, Square has demonstrated an exceptional commitment to understanding our needs and delivering solutions that align with our vision. Their willingness to evolve alongside us and drive innovation makes them an ideal partner as we enhance the experience for both our guests and team members.” said Stone.
Square’s comprehensive and adaptable platform allows Bluestone Lane to maintain high service standards while efficiently managing their diverse operations. This foundational support sets the stage for future growth and innovation, ensuring that Bluestone Lane can continue to deliver exceptional experiences to their guests and team members alike.
The solution: Square’s all-in-one restaurant system
After evaluating several point-of-sale platforms, Bluestone Lane selected Square for its all-in-one restaurant technology solution that aligns with their vision for growth and operational excellence. This includes the use of Square Register, mobile Square Terminal devices for efficient tableside ordering, and the Square KDS (kitchen display system) to ensure those flat whites and avocado smashes are served up faster than ever. And with Square’s software at the core, Bluestone Lane’s staff can uphold the high standards of service and consistency that keep customers returning, all while streamlining and integrating operations—from staffing and payroll to reporting and compliance—across its diverse network of locations with unique menus and merchandise.
A standout feature for Bluestone Lane is Square’s robust partner ecosystem. This open platform allows Bluestone Lane to seamlessly integrate with existing essential business systems, such as Olo for digital orders, Thanx for mobile app ordering and loyalty programs, Uber Eats and DoorDash for third-party delivery, Restaurant365 for comprehensive restaurant management, and custom API integrations for business intelligence and analytics.
By centralizing everything onto one intuitive commerce platform, Bluestone Lane’s staff can focus less on wrestling with technology and more on connecting with guests and crafting the perfect cup of coffee. This integration also provides Bluestone Lane with real-time, comprehensive data insights across all locations, empowering them to make more informed business decisions and enhance operational efficiency.
50%
faster ordering with integration of Square point-of-sale platforms
The impact: Thousands of hours saved
With Square’s restaurant technology platform, Bluestone Lane has saved thousands of hours by streamlining operations and are already seeing 50 percent faster ordering, allowing for greater throughput for the business and time saved for both guests and workers. Real-time data insights across all locations enables more informed business decisions and improved operational efficiency.
