Square

Legal

Licenses

Jurisdiction
Regulatory Agency
Alabama
Alabama Securities Commission
Alaska Department of Commerce, Community, and Economic Development
Arizona
Arizona State Banking Department
Arkansas
Arkansas Securities Department
California Department of Financial Institutions
Colorado State Banking Commissioner
Connecticut
Connecticut Department of Banking
Delaware
Delaware Office of the State Bank Commissioner
District of Columbia
District of Columbia Department of Consumer and Regulatory Affairs
Florida Office of Financial Regulation
Georgia
Georgia Department of Banking and Finance
Idaho
Idaho Department of Finance
Illinois Department of Financial and Professional Regulation
Iowa
Iowa Division of Banking
Kansas
Kansas Office of the State Bank Commissioner
Kentucky
Kentucky Office of Financial Institutions
Louisiana
Louisiana Office of Financial Institutions
Maine
Maine Office of Consumer and Credit Regulation
Maryland State Bank Commissioner
Michigan
Department of Insurance and Financial Services
Minnesota
Minnesota Department of Commerce
Mississippi
Mississippi Department of Banking and Consumer Finance
Missouri
Missouri Division of Finance
Nebraska
Nebraska Department of Banking and Finance
Nevada
Nevada Department of Business And Industry
New Hampshire
New Hampshire Banking Department
New Jersey
New Jersey Department of Banking and Insurance
New York Department of Financial Services
North Carolina
North Carolina Banking Commission
North Dakota
North Dakota Department of Financial Institutions
Ohio
Ohio Department of Commerce
Oklahoma
Oklahoma Banking Department
Oregon
Oregon Department of Insurance and Finance
Pennsylvania
Pennsylvania Department of Banking
Rhode Island
Rhode Island Department of Business Regulation
South Dakota
South Dakota Division of Banking
Texas Department of Banking
Utah
Utah Department of Financial Institutions
Tennessee
Tennessee Department of Financial Institutions
Vermont
Vermont Department of Banking, Insurance, Securities and Health Care Administration
Virginia
Virginia Bureau of Financial Institutions
Washington
Washington Department of Financial Institutions
West Virginia
West Virginia Division of Banking
Wyoming
Wyoming Department of Audit - Division of Banking

* Texas customers click here for information about filing complaints about our money transmission product or service.

Alaska

Alaska Department of Commerce, Community, and Economic Development

For complaints and other concerns about money services provided by Square:

Alaska Department of Commerce, Community and Economic Development
Division of Banking and Securities
Money Service Businesses
550 W. 7th Avenue, Suite 1940
Anchorage, AK 99501

Telephone: (907) 269-4594
Fax: (907) 269-1066
E-mail: moneytransmitters@alaska.gov

California

California Department of Financial Institutions

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-800-622-0620, by email at consumer.services@dbo.ca.gov, or by mail at the Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.

Colorado

Colorado State Banking Commissioner

CUSTOMER NOTICE

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes. If there are questions or concerns regarding a transaction with a licensee, please contact the Colorado Division of Banking at 303-894-7575 or by mail at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, Colorado 80202

Consumer complaints should be in writing, providing as much detail as possible. Please include the following information:

  • The name of the institution and the name of any person(s) at the institution with whom the complainant has had contact. Include telephone number(s) and addresses.
  • A complete description of the complaint and any efforts that have been made to resolve the complaint directly with the institution.
  • Copies of any available documentation supporting the complaint and efforts toward resolution.
  • Any suggestions regarding a preferred resolution of the complaint.

Section 12-52-116, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

Florida

Florida Office of Financial Regulation

For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:

Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399-0376
Toll-Free Number: 1-800-848-3792

Illinois

Illinois Department of Financial and Professional Regulation

For consumer complaints, please contact:

Illinois Department of Financial and Professional Regulation
Division of Financial Institutions
320 W. Washington
Springfield, IL 62786
Toll-Free Number: 1-888-473-4858

New York

New York Department of Financial Services

Square, Inc. is licensed and regulated as a money transmitter by the New York State Department of Financial Services. New York customers can direct unresolved complaints to:

Consumer Assistance Unit
NYS Department of Financial Services
One Commerce Plaza
Albany, NY 12257
1-877-BANK-NYS (1-877-226-5697)
http://www.dfs.ny.gov/consumer/fileacomplaint.htm

Maryland

Maryland State Bank Commissioner

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Square, Inc., at:
500 North Calvert Street, Suite 402, Baltimore, MD 21202 or at 1-888-784-0136.

Texas

Texas Department of Banking

After first contacting Square, Inc. either online or by phone at 1-888-727-0227, if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:

Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), http://www.dob.texas.gov/