JurisdictionRegulatory Agency
AlabamaAlabama Securities Commission
AlaskaAlaska Department of Commerce, Community, and Economic Development
ArizonaArizona State Banking Department
ArkansasArkansas Securities Department
CaliforniaCalifornia Department of Financial Institutions
ColoradoColorado State Banking Commissioner
ConnecticutConnecticut Department of Banking
DelawareDelaware Office of the State Bank Commissioner
District of ColumbiaDistrict of Columbia Department of Consumer and Regulatory Affairs
FloridaFlorida Office of Financial Regulation
GeorgiaGeorgia Department of Banking and Finance
IdahoIdaho Department of Finance
IllinoisIllinois Department of Financial and Professional Regulation
IowaIowa Division of Banking
KansasKansas Office of the State Bank Commissioner
KentuckyKentucky Office of Financial Institutions
LouisianaLouisiana Office of Financial Institutions
MaineMaine Office of Consumer and Credit Regulation
MarylandMaryland State Bank Commissioner
MichiganDepartment of Insurance and Financial Services
MinnesotaMinnesota Department of Commerce
MississippiMississippi Department of Banking and Consumer Finance
MissouriMissouri Division of Finance
NebraskaNebraska Department of Banking and Finance
NevadaNevada Department of Business And Industry
New HampshireNew Hampshire Banking Department
New JerseyNew Jersey Department of Banking and Insurance
New YorkNew York Department of Financial Services
North CarolinaNorth Carolina Banking Commission
North DakotaNorth Dakota Department of Financial Institutions
OhioOhio Department of Commerce
OklahomaOklahoma Banking Department
OregonOregon Department of Insurance and Finance
PennsylvaniaPennsylvania Department of Banking
Rhode IslandRhode Island Department of Business Regulation
South DakotaSouth Dakota Division of Banking
Texas *Texas Department of Banking
UtahUtah Department of Financial Institutions
TennesseeTennessee Department of Financial Institutions
VermontVermont Department of Banking, Insurance, Securities and Health Care Administration
VirginiaVirginia Bureau of Financial Institutions
WashingtonWashington Department of Financial Institutions
West VirginiaWest Virginia Division of Banking
WyomingWyoming Department of Audit - Division of Banking

* Texas customers click here for information about filing complaints about our money transmission product or service.


Alaska Department of Commerce, Community, and Economic Development

For complaints and other concerns about money services provided by Square:

Alaska Department of Commerce, Community and Economic Development
Division of Banking and Securities
Money Service Businesses
550 W. 7th Avenue, Suite 1940
Anchorage, AK 99501

Telephone: (907) 269-4594
Fax: (907) 269-1066
E-mail: moneytransmitters@alaska.gov


California Department of Financial Institutions

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-800-622-0620, by email at consumer.services@dbo.ca.gov, or by mail at the Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.


Colorado State Banking Commissioner


Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes. If there are questions or concerns regarding a transaction with a licensee, please contact the Colorado Division of Banking at 303-894-7575 or by mail at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, Colorado 80202

Consumer complaints should be in writing, providing as much detail as possible. Please include the following information:

  • The name of the institution and the name of any person(s) at the institution with whom the complainant has had contact. Include telephone number(s) and addresses.
  • A complete description of the complaint and any efforts that have been made to resolve the complaint directly with the institution.
  • Copies of any available documentation supporting the complaint and efforts toward resolution.
  • Any suggestions regarding a preferred resolution of the complaint.

Section 12-52-116, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.


Florida Office of Financial Regulation

For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:

Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399-0376
Toll-Free Number: 1-800-848-3792


Illinois Department of Financial and Professional Regulation

For consumer complaints, please contact:

Illinois Department of Financial and Professional Regulation
Division of Financial Institutions
320 W. Washington
Springfield, IL 62786
Toll-Free Number: 1-888-473-4858

New York

New York Department of Financial Services

Square, Inc. is licensed and regulated as a money transmitter by the New York State Department of Financial Services. New York customers can direct unresolved complaints to:

Consumer Assistance Unit
NYS Department of Financial Services
One Commerce Plaza
Albany, NY 12257
1-877-BANK-NYS (1-877-226-5697)


Maryland State Bank Commissioner

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Square, Inc., at:
500 North Calvert Street, Suite 402, Baltimore, MD 21202 or at 1-888-784-0136.


Texas Department of Banking

After first contacting Square, Inc. either online or by phone at 1-888-727-0227, if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:

Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), http://www.dob.texas.gov/