How Restaurants Can Adjust to Lighter, Less Experienced Staffing

How Restaurants Can Adjust to Lighter, Less Experienced Staffing
Here's how to implement strategies to support your team while they learn.
by Square Jan 17, 2023 — 3 min read
How Restaurants Can Adjust to Lighter, Less Experienced Staffing

Compared to other industries, restaurants have always faced high levels of staff turnover. Recently, this trend has accelerated. According to the U.S. Bureau of Labor Statistics, 2022 quit rates and hiring rates were higher in restaurants than in any other industry. 

This may mean you’re working with fewer employees even during your busiest shifts and investing more time in developing inexperienced staff. To meet this challenge without sacrificing your quality of service or reducing your margins, you will need to implement strategies to support your team while they learn.

Streamline your offerings

Restaurant employees need to have varied skill sets and a wide breadth of knowledge. Beyond learning the ins and outs of the restaurant itself, just some of what staff members need to know include:

And the specifics of all this knowledge may change between breakfast, brunch, lunch, and dinner shifts. 

Your staff has a lot to learn. 

One way you can help them is by simplifying your menus, which can lead to a number of benefits for both the front of the house and the back of the house:

Utilize the experience you have

Since staff is becoming less experienced overall, it is important to deploy more experienced team members where they can be most effective. Their knowledge and experience make them invaluable as you bring newer team members up to speed. Some ways to best utilize them include:

Focus on your customers

Even if you do everything right, less experienced staff will still be prone to errors. One way to be sure that these errors don’t affect customer experience is to show your customers how much they mean to you.

Promotions can help you attract new customers and keep them coming back. By automating your marketing, you can be sure these promos are going out at the times when they will be most attractive. You can also consider a loyalty program to show your regulars how much their continued support is appreciated.

Your customers keep your business running. By showing them how much they mean to you, they’ll remain loyal and even become supportive advocates that exemplify what makes your restaurant special.

New staff as an opportunity

Newer staff, while lacking industry knowledge, often provide great enthusiasm and a willingness to learn. By providing them with the support they need to succeed, you’re allowing them to build customer relationships that will sustain your business.

This can be a challenge, but it is also an opportunity to assess your current operations and implement techniques that will lead to success both now and in the future.

The Bottom Line is brought to you by a global team of collaborators who believe that anyone should be able to participate and thrive in the economy.


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