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Square Appointments Pricing

Square Appointments is a point-of-sale for bookings, payments, and staff management. Appointments offers three-monthly subscription plans, per location: Free, Plus and Premium. Each Plus and Premium plan includes a different set of features and tools and comes with a free 30-day trial, so you can choose the best plan for your business needs. You have the flexibility to upgrade or downgrade at any time. Custom pricing is also available for qualifying businesses. Learn more about which features are included in each plan below.

Subscription Plans

There are three simple plans for Square Appointments:

Appointments Plan Monthly Cost Locations Staff
Free $0 per month for a single location. 1 location only Unlimited
Plus $35 per month, per location. Unlimited Unlimited
Premium $85 per month, per location. Unlimited Unlimited
Custom Pricing* Contact sales Unlimited Unlimited

*Custom pricing and add-on tools

Businesses that process over $250k per year in card sales are eligible for custom pricing. Custom priced plans include all features in Premium, a dedicated account manager and discounted bundling of Square business tools listed below. Contact our Sales Team to add tools to any subscription.

Note: Your subscription pricing is the same across all locations on your account. For example, if one location has a subscription for Appointments Plus, then another location for the same account will not have access to the Appointments Free Plan. Learn more about Appointment plans and features.

Processing Rates

When you sign up to Square Appointments Free, you have the basics you need to manage bookings and payments for your business at no monthly cost for a single location. You will only pay Square’s standard processing rate of 2.65% when you process your client’s credit or debit card in person.

For other types of transactions, whether it’s an online payment or the card is not present, you’ll follow Square’s standard processing rates.

Payment Type Free Processing Rate Plus Processing Rate Premium Processing Rate
In-person card transactions 2.65% 2.65% 2.65%
Interac chip & PIN or tap 10¢ flat fee 10¢ flat fee 10¢ flat fee
Online payments (prepayments/no-show transaction fee) 2.9% + 30¢ 2.9% + 30¢ 2.9% + 30¢
Manually keyed-in or Card on File 3.4% + 15¢ 3.4% + 15¢ 3.4% + 15¢

Compare Square Appointments Free, Plus and Premium

Features Free Plus Premium
Pricing $0 per month for a single location $35 per month per location $85 per month per location
Scheduling Features Free Plus Premium
Mobile app (iOS/Android)
Custom availability
Automated text and email reminders
Square Assistant
Block personal events
Recurring appointments
Multiple time zones
Multiple locations
Processing time
Multiple staff appointments
Google Calendar sync
Automated text and email confirmations
No-show protection
Daily appointment limit
Resource management
Online Booking Features Free Plus Premium
Square Online booking website
Sell products in-store or for pickup/delivery
Book Now button
Instagram Integration
Reserve with Google integration
Booking website QR code
SEO tools
Staff Management Features Free Plus Premium
Team Management
Individual staff accounts
One set of permissions
Time tracking
Timecard reporting
Break tracking
Team Plus
Custom permissions
Team Sales vs. Labour reporting
Multiple wage rates
Flat-rate staff commissions
Custom-tiered staff commissions
Earned commissions reports
Client Management      
Square Messages
Auto-created customer profiles
Customer groups
Customer notes and reminders
Import existing customers
Appointment and sales history
Attach contracts, documents or other files
Custom contract templates
Automate contract sends to customers
Payment Features Free Plus Premium
Card on file
Chip & PIN, tap or swipe
Manually keyed-in payments
Square Invoices
Next-business-day transfers
Data security (PCI) compliance
Item search at checkout
Barcode scanning at checkout
eGift cards
Physical gift cards View GC pricing View GC pricing View GC pricing
Operations and Reporting Features Free Plus Premium
Unlimited items
Stock counts
Low-stock alerts
Item categories
Total and average sales reports
Export reports

Note: Square Appointments Free, Plus and Premium plans are all supported on Square Reader, Square Stand and Square Register. All subscriptions include access to Square Support, Seller Community, and Support Centre. All subscriptions can integrate with relevant third-party integrations found in App Marketplace.

Subscribe to Square Appointments

To subscribe to either the Square Appointments Plus or Premium plans:

  1. Go to Account & Settings on your online Square Dashboard.

  2. Click Businessinformation > Pricing & Subscriptions.

  3. Under “Subscription Pricing,” click Manage next to your Appointments plan.

  4. From here, you can choose to upgrade to the Plus or Premium plan. If you do not have a payment method on file, you can also add this through the subscription flow.

Note: You can manage your Square Appointments subscriptions from your online Square Dashboard at any time. You can also pause your subscription for up to three months – you won‘t be charged during this time. Resume your subscription at any time and pick up where you left off.

Appointments Subscription FAQ

Why can’t I access certain features that I once had access to?

The new Square Appointments plans went into full effect on April 26, 2022. If you did not subscribe to a plan before this date, we may have placed on a new plan based on your previous Appointments subscription, number of staff and/or number of locations.

If you were previously on Appointments for free, you may have lost access to top features such as Google calendar sync, client confirmation texts/emails, multiple staff appointments, no-show protection and more. To regain access to these features, we recommend you subscribe to Appointments Plus.

If you were previously on Appointments for Teams, you may have lost access to top features such as resource management, automatic contract sends, commissions and unlimited permission sets for your team. To regain access to these features, we recommend you subscribe to Appointments Premium.

Why are you making this change?

Over the years, Appointments has added dozens of features to help you manage and grow your business. With this new pricing structure, you now have the option to choose a plan with the features that are most essential to run your business, so you only pay for what you need.

What will happen to my staff permissions if I subscribe to Appointments Free or Plus and lose access to the custom permissions I’ve set up?

If you’ve created staff accounts and they are assigned to a custom permission set (e.g. Manager, Service Provider, Front Desk), you are utilizing Team Plus features. Team Plus, which is now included with Appointments Premium, allows you to define unlimited permission sets, set up commissions for your team, pull labour and sales reports, and more.
If you subscribe to Free or Plus, you’ll only be able to create one set of permissions for your team under Team Permissions. To change a staff member’s permission set:

  1. Go to the Staff tab on your Square Appointments Dashboard.
  2. Click the staff member that requires a changed permission set.
  3. Under Staff Member Permissions, select the Team Permissions permission set.
  4. If you see a message that this permission set does not have Appointments access enabled, click Enable team permissions for Appointments and follow the prompts to enable the proper permissions for this permission set to access Appointments.
  5. Click Save.

You can always edit permissions by editing the Team Permissions set in the Team Permissions settings on your Square Dashboard.

If you’d like to keep access to create and assign unlimited custom permission sets, you will need to subscribe to either Appointments Premium or separately subscribe to Team Plus.

Can I subscribe through the Square Appointments app?

You may see information of the new pricing plans and features in your Appointments mobile app, but subscribing to an Appointments plan can only be done through your online Square Dashboard.

Will there still be a free option?

Yes! Appointments will still be available at no monthly cost under the Free plan, which enables you to manage bookings and payments for a single location. However, some features will only be available to paying subscribers. You only pay for processing fees.

Do you offer custom pricing for Appointments plans?

Yes, custom pricing is available to businesses who process more than $250k in card sales per year. With the custom pricing plans, you get access to all the features for free, and are eligible for subscription discounts on additional Square business tools. To find out if you’re eligible for custom pricing, please Contact Sales.

When I select a plan, when will I be charged?

Any changes to your plan will be reflected in your next billing cycle (the first of the next month).

If you upgrade to the Plus or Premium plan, you will get access to those features immediately and your next bill will be prorated based on your activation date.

If you downgrade to the Plus or Free plan, you’ll get access to those features immediately, but we will not be able to provide a refund for any unused time under the paid subscription.

Can I pause my plan at any time?

You can pause your subscription for up to three months – you won‘t be charged during this time. Resume your subscription at any time and pick up where you left off. To learn more about pausing subscriptions, visit our Pause Subscription FAQ.

I have multiple locations today but want to stay on Free. What will happen to my other locations?

You can select which location you would like the Free plan to be applied to. The data for your other locations will always be stored there, should you upgrade to a plan that manages multiple locations.

I need help choosing a plan that’s best suited for my business. Who can I talk to?

Please feel free to contact Square Support with any questions you may have. You can speak to our team via live chat, phone or email.

Learn more about: Appointments

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