Square Appointments Pricing
Square Appointments is a point of sale for bookings, payments and staff management. Appointments offers three monthly subscription plans, per location: Free, Plus and Premium. Each Plus and Premium plan includes a different set of features and tools and comes with a free 30-day trial, so you can choose the best plan for your business needs. You have the flexibility to upgrade or downgrade at any time. Custom pricing is also available for qualifying businesses. Learn more about which features are included in each plan below.
Subscription Plans
There are three simple plans for Square Appointments:
| Appointments Plan | Monthly Cost | Locations | Staff |
|---|---|---|---|
| Free | $0 per month for a single location. | One location only | Unlimited |
| Plus | $35 per month, per location. | Unlimited | Unlimited |
| Premium | $85 per month, per location. | Unlimited | Unlimited |
| Custom Pricing* | Contact sales | Unlimited | Unlimited |
Note: If you wish to use Appointments with Plus or Premium across multiple locations, you will be charged per location.
*Custom pricing and add-on tools
Businesses that process over $250K per year in card sales are eligible for custom pricing. Custom-priced plans include all features in Premium, a dedicated account manager and discounted bundling of Square business tools listed below. Contact our Sales Team to add tools to any subscription.
Note: Your subscription pricing is the same across all locations on your account. For example, if one location has a subscription for Appointments Plus, then another location for the same account will not have access to the Appointments Free Plan. Learn more about Square Appointments plans and features.
Processing Rates
When you sign up for Square Appointments Free, you have the basics you need to manage bookings and payments for your business at no monthly cost for a single location. You will only pay Square’s standard processing rate of 2.65% when you process your client’s credit card, or 0.75% + 7 cents if your client processes with an Interac debit card in person.
in person.
For other types of transactions, whether it’s an online payment or the card is not present, you’ll follow Square’s standard processing rates.
| Payment Type | Description | Free Processing Rate | Plus Processing Rate | Premium Processing Rate |
|---|---|---|---|---|
| In-person credit card transactions | When a customer taps, inserts or swipes their card in person. Visa, Mastercard, Discover and American Express all have the same rate. | 2.65% | 2.65% | 2.65% |
| Interac chip & PIN or tap | When a customer uses a chip & PIN or taps an Interac debit card at the time of payment. | 0.75% + 7¢ | 0.75% + 7¢ | 0.75% + 7¢ |
| Online | . When a customer makes a prepayment or purchase through the Square Online Booking Site. Or when you initiate a cancellation fee for a missed or cancelled appointment. | 2.9% + 30¢ | 2.9% + 30¢ | 2.9% + 30¢ |
| Manually entered | When you check out a client by manually keying in their card details, use a card on file or send a payment link with Square Virtual Terminal. | 3.4% + 15¢ | 3.4% + 15¢ | 3.4% + 15¢ |
Compare Square Appointments Free, Plus and Premium
To learn more about each plan, please review our Appointments Pricing Comprehensive List.
Note: Square Appointments Free, Plus and Premium plans are all supported on Square Reader, Square Stand and Square Register. All subscriptions include access to Square Support, Seller Community and Support Centre. All subscriptions can integrate with relevant third-party integrations found in App Marketplace.
Subscribe to Square Appointments
To subscribe to either the Square Appointments Plus or Premium plans:
Go to Account & Settings on your online Square Dashboard.
Click Businessinformation > Pricing & Subscriptions.
Under Subscription Pricing, click Manage next to your Appointments plan.
From here, you can choose to upgrade to the Plus or Premium plan. If you do not have a payment method on file, you can also add this through the subscription flow.
Note: You can manage your Square Appointments subscriptions from your online Square Dashboard at any time. You can also pause your subscription for up to three months – you won‘t be charged during this time. Resume your subscription at any time and pick up where you left off.
Appointments Subscription FAQ
There are three Square Appointments subscription plans: Free, Plus and Premium.
Square Appointments Free provides access to all the essential features you need to run your business.
Square Appointments Plus provides access to the core Appointments features to help you save time, expand your business and operate smoothly.
Square Appointments Premium gives you access to everything Square Appointments has to offer, and is best for large teams and multi-location businesses.
If you have created staff accounts and they are assigned to a custom permission set (e.g. Manager, Service Provider, Front Desk), you are utilizing Team Plus features. Team Plus, which is now included with Appointments Premium, allows you to define unlimited permission sets, set up commissions for your team, pull labour and sales reports and more.
If you subscribe to Free or Plus, you will only be able to create one set of permissions for your team under Team Permissions. To change a staff member’s permission set:
- Go to the Staff tab on your Square Appointments Dashboard.
- Click the staff member that requires a changed permission set.
- Under Staff Member Permissions, select the Team Permissions permission set.
- If you see a message that this permission set does not have Appointments access enabled, click Enable team permissions for Appointments and follow the prompts to enable the proper permissions for this permission set to access Appointments.
- Click Save.
You can always edit permissions by editing the Team Permissions set in the Team Permissions settings on your Square Dashboard.
If you would like to keep access to create and assign unlimited custom permission sets, you will need to subscribe to either Appointments Premium or separately subscribe to Team Plus.
You may see information on the new pricing plans and features in your Appointments mobile app, but subscribing to an Appointments plan can only be done through your online Square Dashboard.
Yes! Appointments will still be available at no monthly cost under the Free plan, which enables you to manage bookings and payments for a single location. However, some features will only be available to paying subscribers. You only pay for processing fees.
Yes, custom pricing is available to businesses that process more than $250K in card sales per year. With the custom pricing plans, you get access to all the features for free, and are eligible for subscription discounts on additional Square business tools. To find out if you’re eligible for custom pricing, please Contact Sales.
Any changes to your plan will be reflected in your next billing cycle (the first of the next month).
If you upgrade to the Plus or Premium plan, you will get access to those features immediately and your next bill will be prorated based on your activation date.
If you downgrade to the Plus or Free plan, you will get access to those features immediately, but we will not be able to provide a refund for any unused time under the paid subscription.
You can pause your subscription for up to three months – you won‘t be charged during this time. Resume your subscription at any time and pick up where you left off. To learn more about pausing subscriptions, visit our Pause Subscription FAQ.
Yes. With Square Appointments Plus or Premium, you can select the location at which you would like to use Square Appointments. However, you cannot apply different plans to different locations, so any location you do not select with your Square Appointments plan will not be bookable.
You can select which location you would like the Free plan to be applied to. The data for your other locations will always be stored there, should you upgrade to a plan that manages multiple locations.
Please feel free to contact Square Support with any questions you may have. You can speak to our team via live chat, phone or email.
No – whether your client pays the prepayment on the booking site or you create the appointment in your dashboard and apply the prepayment, the rate charged is the same. However, if you create the appointment and apply the prepayment, as a best practice, you should always receive credit card authorization from your clients to save and charge a card on file.
If you have a no-show or cancellation policy in place that charges clients a fee for missing or cancelling their appointment, your clients consent to this policy at the time of their appointment booking on your booking site. If you take bookings by phone, you should receive verbal consent and credit card authorization from your clients to save and charge a card on file for future bookings.