Accept Payments with Cash App Pay
Customers can complete their payments on your Square POS or Square Online site using Cash App.
Paying with Cash App simplifies in-person contactless transactions at your POS, providing your customers an alternative payment method to complete their purchases and helping your business avoid the need to process card-not-present transactions. During the checkout process at your POS, you can choose Cash App Pay as the customer’s payment method to generate a unique QR code on your device screen. They then scan the code from their mobile device using Cash App to make their payment.
Online payments with Cash App are also simplified. Customers on the desktop version of your Square Online site will scan a QR code in the same way they would at your Square POS. If your customer is buying from your mobile site and has Cash App installed, they'll simply tap a Cash App button during checkout to start paying.
Note: Cash App Pay is currently available for businesses processing payments on Square Register, Square Stand, Square Terminal, Square Online, Square Appointments , Square for Retail and the Square Point of Sale app for iOS and Android devices. Paying with Cash App is not available through Square for Restaurants, or Square Invoices at this time.
Accepting payments with Cash App Pay will depend on your setup.
All payments completed via Cash App will be reflected as the Cash App tender type in your sales reports. Cash App payments will appear in reports found through your online Square Dashboard and the mobile Reports applet on POS.
Cash App Pay transactions originating from the stored balance in the app will be refunded to the customer’s Cash App account balance. Cash App Pay transactions originating from a linked debit card or bank account will be refunded to the original card or bank account.
Just like other types of payment disputes, buyers can file disputes for Cash App payments for two types of reasons:
Fraud: The buyer claims that they never participated in the transaction and that their account or card was stolen and used by a fraudster. Sellers who receive a fraud dispute from Cash App Pay are covered entirely by Cash App and owe no money for the dispute. They don't have to take any action to receive this coverage; however, this coverage doesn't apply to any other payment methods.
Non-fraud: The buyer acknowledges that they made the payment themselves but that the goods or services they purchased either weren’t delivered or satisfactory to what they thought they would receive. Cash App does not cover sellers who receive a non-fraud dispute from Cash App Pay. Sellers must follow the normal dispute process, wherein they can choose to challenge the dispute with evidence and, upon review of the dispute from either Cash App or the cardholder’s bank, either win or lose. This process is similar to how all other non-Cash App Pay disputes are handled.
In cases where your customer has trouble using Cash App Pay, here are some troubleshooting tips.
Your customer experience with Cash App Pay is fast and simple. See how to complete your Cash App Pay transactions below.
If you don't have enough funds in your Cash App balance at the time of purchase, Cash App will automatically complete the payment using the alternative linked debit card or bank account in your Cash App profile. If there is no linked payment source in your Cash App profile, the payment will decline.
Learn more about Cash App in the Cash App Support Center.