Process Card Payments with Offline Mode
With Offline Mode, you can accept card payments when your Internet service is temporarily unavailable. Offline payments are processed automatically when you reconnect your device to the internet, and may be declined if not processed within 24 hours.
You are responsible for any expired, declined, or disputed payments accepted while offline. Before taking an offline payment, we recommend you verify the name of the cardholder as well as the expiration date to ensure it’s a valid card.
If you have pending offline payments, do not sign out of the Square app or delete the app from your iOS or Android device. Make sure you process these payments by reconnecting your device to the Internet. Do not factory reset the device used to take the payment, either.
Note: Processing tap and chip payments offline is currently available with Square Terminal only. Keep an eye on the Seller Community for future updates.
Accept Payments Offline
|Device||Dip||Tap||Swipe||Apple Pay||Google Pay|
|Square Terminal||✔️ Yes||✔️ Yes||✔️ Yes||✔️ Yes||✔️ Yes|
|Square Register||✖️ No||✖️ No||✔️ Yes||✖️ No||✖️ No|
|Square Stand||✖️ No||✖️ No||✔️ Yes||✖️ No||✖️ No|
|Square Reader for Contactless and Chip||✖️ No||✖️ No||✖️ No||✖️ No||✖️ No|
|Square Reader for Magstripe||✖️ No||✖️ No||✔️ Yes||✖️ No||✖️ No|
Turn On Offline Mode on Square Terminal, Square Register, and iOS and Android Devices
On Square Terminal, open the main menu. On Square Register and iOS and Android Devices, tap More from the navigation bar.
Tap Settings > Checkout > Offline Mode.
Toggle Allow Offline Mode to on.
Review the information and then tap Allow Offline Mode.
To set a limit for card transactions taken offline, enter a Per Transaction Limit amount. When you turn on offline mode, the default limit is set to $100, but you can set the limit up to $50,000.
Offline Mode will automatically be enabled whenever your Internet connectivity is unavailable. You will see an orange banner at the top of your Terminal’s screen indicating the app has automatically entered Offline Mode.
Offline payments will appear as pending from your in-app payment history while your device is offline. When you reconnect your device to the Internet, payments will show as completed and will be visible from your online Square Dashboard. Customers’ digital receipts and your payment notification emails will also be sent when the app is back online. Remember – you’ll have 24 hours to upload your offline payments.
Refund Offline Payments
You’re unable to cancel or refund pending offline payments. To issue a refund, first complete your pending payments. To do so, re-connect your mobile device to the Internet to automatically upload your payments. Once complete, you can issue a refund.
Accept Offline Payments Safely
You’ll want to be sure to obtain a signature for every swiped transaction and verify the signature on the screen matches the signature on the back of the payment card. If the card is not signed, ask your customer for a government-issued ID and to sign the card. Looking at their ID, match the signature to the signature on the payment card. While you can’t require your customer to provide an ID, and requesting an ID doesn’t change your liability for chargebacks, unsigned cards are invalid and should not be accepted. Remember, if a payment card is declined, Square is unable to provide buyer contact information.
Read frequently asked questions with processing offline payments.