System updates

We’re experiencing issues that may affect your Square services. We’ll continue to update our status page with more information.

Home>Square Terminal

Process Card Payments with Offline Mode

With Offline Mode, you can accept card payments when your internet service is temporarily unavailable. Offline payments are processed automatically when you reconnect your Square Terminal or Square Register to the Internet and may be declined if not processed within 24 hours.

Before taking an offline payment, we recommend that you verify the name of the cardholder as well as the expiry date to ensure it’s a valid card. You are responsible for any expired, declined or disputed payments accepted while offline.

Note:

  • If you have pending offline payments, do not sign out of the Square app or factory-reset your Square Terminal or Square Register.

    • Pending offline payments will be permanently lost, and the funds won’t be captured if you log out of your Square account on your Square Terminal or Square Register.

  • Make sure you process these payments by reconnecting your device to the internet within 24 hours – either Wi-Fi or Ethernet.

  • Processing tap and insert payments offline are currently available with Square Terminal and Square Register only. Keep an eye on the Seller Community for future updates.

Accept Payments Offline

Device Chip + PIN Tap Apple Pay Google Pay Afterpay
Square Terminal ✔️ Yes ✔️ Yes ✔️ Yes ✔️ Yes ✖️ No
Square Register ✔️ Yes ✔️ Yes ✔️ Yes ✔️ Yes ✖️ No
Square Stand (first and second generation) ✖️ No ✖️ No ✖️ No ✖️ No ✖️ No
Square Reader ✖️ No ✖️ No ✖️ No ✖️ No ✖️ No

You can accept offline payments when your customer taps or inserts a card with a Visa, Mastercard, American Express or JCB logo. Afterpay transactions and eftpos-only cards will not work with Offline Mode. 

Enable Offline Mode on Supported Hardware

  1. Tap ≡ More from the navigation bar.

  2. Tap Settings > Checkout > Offline Mode.

  3. Toggle on Allow Offline Mode.

  4. Review the information and then tap Allow Offline Mode.

  5. To set a limit for card transactions taken offline, enter a Per-Transaction Limit amount.

Once enabled, Offline Mode will be automatically activated whenever your internet connectivity is unavailable. You will see a banner at the top of your devices screen indicating the app has automatically entered Offline Mode.

Note: In order for your team members to enable or disable Offline Mode, they will need to have the ‘Configure Checkout Settings’ box ticked in their permissionssetting. Team members without this permission granted can still process payments in Offline Mode but will be unable to enable or disable Offline Mode.

Offline payments will appear as pending from your in-app payment history while your device is offline. When you reconnect your device to the internet, payments will show as completed and will be visible from your online Square Dashboard. Customers’ digital receipts and your payment notification emails will also be sent when the app is back online. Remember – you’ll have 24 hours to upload your offline payments.

Accept Offline Payments Safely

You’ll want to be sure to obtain a signature for every transaction (where possible) and verify the signature on the screen matches the signature on the back of the payment card. If the card is not signed, ask your customer for a government-issued ID and to sign the card. Looking at their ID, match the signature to the signature on the payment card. While you can’t require your customer to provide an ID, and requesting an ID doesn’t change your liability for chargebacks, unsigned cards are invalid and should not be accepted. Remember, if a payment card is declined, Square is unable to provide buyer contact information.

Refund Offline Payments 

You’re unable to cancel or refund pending offline payments. To issue a refund:

  1. Complete your pending payments by reconnecting to the internet within 24 hours of the original transaction time.

  2. This will automatically upload your payments.

  3. Once complete, you can issue a refund from the Transactions tab of your Square Terminal, Square Register or online Square Dashboard.

Learn more in our Offline Mode FAQ article.

Can't find what you need?