Square eGift Cards

With Square eGift Cards, you can easily sell digital gift cards to customers searching for last minute gifts or to those who live far away.

Once you set up your free eGift Cards order site, your customers will be able to send eGift Cards via email that can be used for in-store purchases.

eGift Card Pricing

You will only pay a 1.9% fee when your customer buys an eGift Card in-store or a 2.2% fee when your customer purchases one online through your eGift Card Order Site.

Funds from the eGift Card sale are included in your next deposit and there are no fees when a customer pays using their eGift Card.

Set Up eGift Cards

You can set up eGift Cards from your online Square Dashboard. To do so:

  1. Visit the Gift Cards section of your online Square Dashboard > select eGift Cards > Configure.
  2. Toggle Sell eGift Cards in Store to enable this option in the Square app.
  3. Choose a design for your eGift Card, or upload a file. The suggested image size for custom designs is 640 x 400 pixels per inch.

From your Square app:

  1. Log in to your app and tap on Settings from the top-left side bar.
  2. Under Checkout Options tap Gift Cards.
  3. Toggle on Sell eGift Cards in Store.

Note: The ability to set up eGift Cards from your Square app is available on iOS only.

Configure eGift Card Settings

You can delete a custom design from your online Square Dashboard. To do so:

  1. Visit the Gift Cards section of your online Square Dashboard. Under the eGift Cards tab > select Configure > Manage Designs.
  2. Click on the X on the left-hand corner to remove your design > Save.

To configure eGift Card amounts:

  1. Visit the Settings section of your Gift Cards Dashboard.
  2. Configure your eGift Card amounts.

Note: Preset amounts must be between $1 and $2,000.

How to Edit and Disable your eGift Card Order Site

  1. Visit the Gift Cards section of your online Square Dashboard > select eGift Cards > Configure.
  2. Click the blue site URL listed below Sell eGift Cards Online to edit your Order Site.

To disable your eGift Card Order Site, toggle Sell eGift Cards Online above your site’s URL to Off.

Sell eGift Cards from your Point of Sale

You are able to sell eGift Cards from the Square app on all devices (iOS, Android, Square Register and Square Terminal). Make sure to update your app to get the latest functionality.

To sell an eGift Card:

  1. From your item library, tap Gift Cards > eGift Card.
  2. Rotate your screen to face the customer> ask them to pick a design, eGift Card amount and to enter their email address.
  3. Complete the sale.

Note: Customers will receive the eGift Card via email and they can then print or send it to a friend.

Set eGift Card Default Amounts

By default, the Square Point of Sale app will display $10, $15, $20, $25 and $50 default amounts to be loaded onto an eGift Card. If you’d like to set your own default amounts and turn off the option to load custom amounts, follow these steps:

  1. Visit the Gift Cards section of your online Square Dashboard > Settings.
  2. Under eGift Card Amounts enter your preferred default values > Save.

Toggle Allow Custom Amounts to Off to disable this option in the Square app.

eGift Card Sell

How Your Customers Order Their eGift Cards

Your customers can order from your eGift Card order page, where they can choose an eGift Card design, amount, time of delivery, add a personal message and the recipient’s information. Your customer will also enter their payment information and receive an email confirmation of their order.

How Your Customers Check Their eGift Card Balance

Your customers can check their eGift Card balance with you in store.

To check a gift card balance from the Square app:

  1. From the Checkout screen, tap Gift Cards > Check Balance.
  2. Enter the eGift Card number > Continue.
  3. The gift card balance should be shown at the top next to the gift card number.
  4. You can leave the screen or load more value on this gift card.

In addition to viewing the gift card balance, you’ll see the option to clear the gift card balance. Note that tapping Clear Balance will clear any remaining funds. A gift card can be reloaded with additional funds if the balance is cleared.

Accept Your eGift Cards

You can accept eGift Cards through the Square Point of Sale app by either entering the 16 digit redemption code.

eGift Card Notification

Charge eGift Card with Redemption Code

  1. Add items to your cart or a enter a custom amount.
  2. Tap Charge > Manual Gift Card Entry.
  3. Enter the 16 digit redemption code > tap Charge to select a payment card for the transaction.
  4. Complete the payment flow.

If there are insufficient funds on the gift card, you can use Split Tender to complete the sale.

Check an eGift Card Balance

To check the balance of a eGift card, head to the Square app.

  1. From the Checkout screen, tap Gift Cards > Check Balance.
  2. Enter the eGift Card Number and tap Continue.
  3. The balance will be display at the top.

Note: Tapping Clear Balance will clear any remaining balance.

To check the balance on all outstanding gift cards you’ve issued to date, download the Gift Card Details report from your online Square Dashboard.

Resend an eGift Card

  1. Sign in to the Sales section of your online Square Dashboard > Transactions.
  2. Search for the eGift Card sale by:
    • Filtering the transaction search by item > enter eGift Card.
    • Searching the receipt number from the eGift Card’s purchase.
    • Searching using the last 4 digits of the eGift Card or payment card.
  3. Once you’ve located the transaction, select it and click the blue eGift Card number in the transaction details.
  4. Click Resend > check the customer’s email address > Resend.

Clear eGift Card Balance

You can clear an eGift Card’s balance from both the Square app and your online Square Dashboard.

Note: Clearing an eGift Card’s balance is a permanent action that cannot be undone. Your customer will not be refunded for funds cleared from an eGift Card. Additionally, refunding an eGift card does not automatically clear the balance, so you will need to clear it manually.

From the Square App

  1. From the Checkout screen, tap Gift Cards > Check Balance.
  2. Enter the 16-digit eGift Card number > Continue.
  3. Tap Clear Balance > select a reason > Clear.

From the online Square Dashboard

  1. Sign in to the Sales section of your online Square Dashboard > Transactions.
  2. Search for the original eGift Card sale by:
    • Filtering the transaction search by item > enter eGift Card then press enter to search.
    • Searching the receipt number from the eGift Card’s purchase.
    • Searching using the last 4 digits of the eGift Card.
  3. Once you’ve located the transaction, select it and click the blue eGift Card number in the transaction details.
  4. Click Clear Balance.
  5. To confirm this request, enter the current eGift Card’s remaining balance.
  6. Click Clear.

Reload an eGift Card

An eGift Card can be reloaded from the Square App.

To do so:

  1. From the Checkout section, tap Gift Cards > Check Balance.
  2. Enter the 16-digit eGift Card number > Continue.
  3. Tap Add Value > select a preset amount or enter a custom amount > Load.
  4. Tap Charge > complete the transaction.

View an eGift Card’s Transaction History

From the online Square Dashboard

  1. Sign in to the Sales section of your online Square Dashboard > Transactions.
  2. Search for the original eGift Card sale by:
    • Filtering the transaction search by item > enter eGift Card.
    • Searching the receipt number from the eGift Card’s purchase.
    • Searching using the last 4 digits of the eGift Card.
  3. Once you’ve located the transaction, select it and click the blue eGift Card number in the transaction details.
  4. To view the receipts for each gift card transaction, click the receipt number under the Receipts column.

From the Square App

  1. From the Checkout section, tap Gift Cards > Check Balance.
  2. Enter the 16-digit eGift Card number > Continue.
  3. The Card Activity will be displayed below the remaining balance.

Note: Tapping Clear Balance will clear any remaining balance on the gift card.