Square eGift Cards
With Square eGift Cards, you can easily sell digital gift cards to customers searching for last minute gifts, or to those who live far away.
Once you set up your free eGift Cards order site, your customers will be able to send eGift Cards via email that can be used for in-store purchases.
eGift Card Pricing
You will only pay a 1.9% fee when your customer buys an eGift Card in-store, or a 2.2% fee when your customer purchases one online through your eGift Card Order Site.
Funds from the eGift Card sale are included in your next transfer, and there are no fees when a customer pays using their eGift Card.
Set Up eGift Cards
You can set up eGift Cards from both the Square app or your online Square Dashboard. To do so:
Configure eGift Card Settings
You can delete a custom design from your online Square Dashboard. To do so:
Visit the Gift Cards section of your online Square Dashboard. Under the eGift Cards tab > select Configure > Manage Designs.
Click on the X on the left-hand corner to remove your design > Save.
To configure eGift Card amounts:
Visit the Settings section of your Gift Cards Dashboard.
Configure your eGift Card amounts.
Note: Preset amounts must be between $1 and $2,000.
How to Edit and Disable your eGift Card Order Site
Visit the Gift Cards section of your online Square Dashboard > select eGift Cards > Configure.
Click the blue site URL listed below Sell eGift Cards Online to edit your Order Site.
To disable your eGift Card Order Site, toggle Sell eGift Cards Online above your site’s URL to Off.
Sell eGift Cards from your Point of Sale
If you are setup to sell Square eGift Cards through your Square Point of Sale app, then you can load and send eGift Cards to recipients while you're in-store. You can send and load eGift Cards from compatible iOS and Android devices, Square Terminal and Square Register. Make sure to update your app to get the latest functionality.
To load and send an eGift Card in the Square Point of Sale app:
Create a new sale or open an existing ticket.
Tap Library > Gift Cards > Sell eGift Card.
Select your eGift Card design.
Select a preset load amount or enter a custom amount.
Enter the eGift Card recipient's email address > tap Done.
Tap Return to Sale to complete the transaction.
Once the transaction is complete, the recipient will immediately be sent their eGift Card via email.
Set eGift Card Default Amounts
By default, the Square Point of Sale app will display $10, $15, $20, $25, and $50 default amounts to be loaded onto an eGift Card. If you’d like to set your own default amounts and turn off the option to load custom amounts, follow these steps:
Visit the Gift Cards section of your online Square Dashboard > Settings.
Under eGift Card Amounts enter your preferred default values > Save.
Toggle Allow Custom Amounts to Off to disable this option in the Square app.
How Your Customers Order Their eGift Cards
From your eGift Card Order Site
Your customers can order from your custom eGift Card order page, where they can choose an eGift Card design, amount, delivery date, as well as add a personal message and the recipient’s information. Your customer will also enter their payment information and receive an email confirmation of their order.
Once you have configured eGift Cards on your account, you can share your unique eGift Card order page URL with your customers. To locate your order page, please visit the eGift Cards section in your online Square Dashboard and copy the URL that is below the Sell eGift Cards Online toggle switch.
Make sure you link to your eGift Card order page from your business website and social media pages. See more ways to promote your eGift Cards to your customers.
From the Give and Get Local Directory:
Customers can also order eGift Cards online through the Give and Get Local Directory. The Give and Get Local Directory is a listing of businesses who offer Square eGift Cards. It allows buyers to browse and purchase eGift Cards from local businesses in their area, including your own. If a customer decides to buy an eGift Card to your business through the Give and Get Local Directory, they will be directed to your custom eGift Card order site to complete their purchase.
To search for your business or others that offer eGift Cards in the Give and Get Local Directory:
On the Give and Get Local Directory, enter in an address or press Use current location.
Apply additional filters, such as business category, if needed.
Select the business you wish to order an eGift Card from and continue through the checkout process on that business’ eGift Card order site.
Note: Only businesses offering Square eGift Cards will appear in the search. Businesses that only offer physical gift cards in store will not be reflected.
The image, business name and location that represent your business in the Give and Get Local directory are the eGift Card design and business name and location that you have associated with your Square account.
To update the appearance of your business name and your location in the Give and Get Local directory, visit the Account & Settings tab from your online Square Dashboard.
To update the eGift Card image associated with your business in the Give and Get Local directory :
Visit the eGift Cards page from your online Square Dashboard.
Select Manage Designs > add design and upload your preferred image.
If your business sells eGift Cards through Square and you have been processing payments with us, you should have the option to be included in the Give and Get Local Directory by visiting the eGift Cards tab in your online Square Dashboard and toggling on Show a link to my eGift Cards in public directories. Once you toggle this on, your business should appear in the Give and Get Local Directory instantly.
If you wish to exclude your business from this directory but still want to sell eGift Cards via your personal eGift Card site, please visit the eGift Cards section in your online Square Dashboard and toggle off Show a link to my eGift Cards in public directories. Once you toggle this off, your business will be removed from all directories but you will still be able to promote your business and sell eGift Cards online through your personal eGift Card site using your custom URL.
If you no longer want to offer eGift Cards for sale online, please visit your online Square Dashboard and toggle off Sell eGift Cards Online.
How Your Customers Check Their eGift Card Balance
Your customers can check their eGift Card balance with you in store.
To check a gift card balance from the Square app:
From the Checkout screen, tap Gift Cards > Check Balance.
Enter the eGift Card number > Continue.
The gift card balance should be shown at the top next to the gift card number.
You can leave the screen or load more value on this gift card.
In addition to viewing the gift card balance, you’ll see the option to clear the gift card balance. Note that tapping Clear Balance will clear any remaining funds. A gift card can be reloaded with additional funds if the balance is cleared.
Accept Your eGift Cards
Through the Square Point of Sale app, Square Online, or Appointments App in person, you can accept eGift Cards by either entering the 16 digit redemption code.
Note: eGift Cards cannot be redeemed via the Invoices App or Appointments Online Booking Site.
Charge eGift Card with Redemption Code
Add items to your cart or enter a custom amount.
Tap Charge > Manual Gift Card Entry.
Enter the 16 digit redemption code > tap Charge to select a payment card for the transaction.
Complete the payment flow.
If there are insufficient funds on the gift card, you can use Split Tender to complete the sale.
Check an eGift Card Balance
To check the balance of an eGift card, head to the Square app.
From the Checkout screen, tap Gift Cards > Check Balance.
Enter the eGift Card Number and tap Continue.
The balance will be displayed at the top.
Note: Tapping Clear Balance will clear any remaining balance.
To check the balance on all outstanding gift cards you’ve issued to date, download the Gift Card Details report from your online Square Dashboard.
Resend an eGift Card
Sign in to the Gift Cards section of your online Square Dashboard.
From the Overview screen, search for the eGift Card sale by entering the gift card number or selecting a timeframe from the date range selector.
Select the transaction > click Resend.
Enter the recipient’s email address > click Resend.
Clear eGift Card Balance
You can clear an eGift Card’s balance from both the Square app and your online Square Dashboard.
Note: Clearing an eGift Card’s balance is a permanent action that cannot be undone. Your customer will not be refunded for funds cleared from an eGift Card. Additionally, refunding an eGift card does not automatically clear the balance, so you will need to clear it manually.
Reload an eGift Card
An eGift Card can be reloaded from the Square App.
To do so:
From the Checkout section, tap Gift Cards > Check Balance.
Enter the 16-digit eGift Card number > Continue.
Tap Add Value > select a preset amount or enter a custom amount > Load.
Tap Charge > complete the transaction.
Link eGift Card to Customer Profile
Linking a customer’s eGift Card to their customer profile lets you quickly charge their eGift Card on File during purchases at the POS and from emailed invoices.
Note: Team members managing eGift Cards on File must have the Add and Remove Customer Cards on Filepoint of sale permission enabled for their permission set.