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Square eGift Cards

With Square eGift Cards, you can easily sell digital gift cards to support local businesses, send to customers searching for last minute gifts, or to those who live far away.

Once you set up your free eGift Cards order site, your customers will be able to send eGift Cards via email that can be used for in-store purchases.

eGift Card Pricing

You will only pay:

  • 1.9% processing fee when your customer buys an eGift Card in-store, or

  • 2.2% processing fee when your customer purchases one online through your eGift Card Order Site.

Funds from the eGift Card sale are included in your next transfer, and there are no fees when a customer pays using their eGift Card.

Set Up eGift Cards

You can set up eGift Cards from both the Square app or your online Square Dashboard. To do so:

From your Square app

  1. Tap ≡ More > Settings.
  2. Tap Gift Cards.
  3. Toggle on Sell eGift Cards in Store.
  4. Add your minimum and maximum load amounts and a custom policy (optional).

From the online Square Dashboard

  1. Go to Gift Cards.
  2. Select eGift Cards > Configure.
  3. Toggle on Sell eGift Cards in Store to enable this option in the Square app.
  4. Choose a design for your eGift Card or upload a file. The suggested image size for custom designs is 640 x 400 pixels.

Configure eGift Cards

Sell eGift Cards-in store

Toggle this setting on/off depending on your preference. Note: If you don’t sell in-person, we’d recommend leaving this toggled off.

Sell eGift Cards online

Toggle this setting on/off depending on your preference. Copy and paste your unique ordering site to share with customers. You can also select your reporting location.

If you’ve subscribed to Square Marketing, click Send Marketing Email to promote your eGift Cards to subscribed customers.

Note: If you don’t sell online, we’d recommend leaving this toggled off. Learn about best practices for accepting eGift Card sales online.

Bulk eGift card ordering

Customers may need to purchase multiple eGift cards at once to give away as gifts to large groups of people, like family members, friends, or employees. Customers who need to buy multiple eGift cards at a time can purchase them in bulk from your online eGift card order page.

To get started:

  1. Go to Gift Cards on your online Square Dashboard.
  2. Select eGift cards > Configure.
  3. Toggle on Allow Bulk eGift Card Ordering.
  4. Enter the maximum number of eGift cards customers can purchase per order.
  5. Select Save.

Gift Cards - Bulk eGift Card Ordering - Dash - EN-AU

Active eGift Card Designs

Drag and drop to arrange designs in the order that you prefer your customers to see them.

To add or delete a custom design from your dashboard:

  1. Go to Gift Cards > eGift Cards > Configure.
  2. Under “Active Designs,” click Manage Designs.
  3. To add a custom design, click Add Design. To remove, click the X on the left-hand corner to remove your design.
  4. Click Save.

Gift Card Settings

Check Balance Online

Your customers can check the balance of their Gift Cards online. Copy and paste your unique link to share with your customers.

Your customers can also reload their eGift Card and check their eGift Card balance from the original eGift Card email by clicking on View Your eGift Card. The page will have information about the card balance, the ability to add funds to the gift card, transaction history, methods for redemption, and the original gifting message.

To reload their eGift Card, customers will need to confirm their eGift Card number, PIN (if applicable), and payment card information. 

Plastic Gift Card Amounts

You can add up to five default amounts that will appear on your Square POS app.

You can also toggle off Allow custom plastic Gift Card amounts to disable this option in the Square app.

eGift Card Amounts

By default, the Square Point of Sale app will display $10, $15, $20, $25, and $50 default amounts to be loaded onto an eGift Card.

You can add up to four default amounts to appear on the eGift Cards order page and on Square POS. You can also add a minimum and maximum load amount. Note Preset amounts must be between $1 and $2,000.

Redemption Policy

By default, Square’s eGift Card policy is “Value does not expire.” You can add additional policies such as your business name, address, contact information, or any other information required by law or any additional policy specific to your gift card program.

To add or edit additional eGift Card redemption policies:

  1. Go to Gift Cards on your online Square Dashboard.
  2. Click Settings.
  3. Under “Redemption Policy,” add an additional policy. Note: There is a limit of 200 characters.

Sell eGift Cards from your Point of Sale

If you are set up to sell Square eGift Cards through your Square Point of Sale app, then you can load and send eGift Cards to recipients while you're in-store. You can send and load eGift Cards from compatible iOS and Android devices, Square Terminal and Square Register. Make sure to update your app to get the latest functionality.

To load and send an eGift Card in the Square Point of Sale app:

  1. Create a new sale or open an existing ticket.

  2. Tap Library > Gift Cards > Sell eGift Card.

  3. Select your eGift Card design.

  4. Select a preset load amount or enter a custom amount.

  5. Enter the eGift Card recipient's email address > tap Done.

  6. Tap Return to Sale to complete the transaction.

Once the transaction is complete, the recipient will immediately be sent their eGift Card via email.

How Your Customers Order Their eGift Cards

From your eGift Card Order Site

Your customers can order from your custom eGift Card order page, where they can choose an eGift Card design, amount, delivery date, as well as add a personal message and the recipient’s information. Your customer will also enter their payment information and receive an email confirmation of their order.

Once you have configured eGift Cards on your account, you can share your unique eGift Card order page URL with your customers. To locate your order page, please visit the eGift Cards section in your online Square Dashboard and copy the URL that is below the Sell eGift Cards Online toggle switch.

Make sure you link to your eGift Card order page from your business website and social media pages. See more ways to promote your eGift Cards to your customers.

From the Give and Get Local Directory

Customers can also order eGift Cards online through the Give and Get Local Directory. The Give and Get Local Directory is a listing of businesses who offer Square eGift Cards. It allows buyers to browse and purchase eGift Cards from local businesses in their area, including your own. If a customer decides to buy an eGift Card to your business through the Give and Get Local Directory, they will be directed to your custom eGift Card order site to complete their purchase.

Learn more about how Give and Get Local Directory works.

Accept Your eGift Cards

You can accept eGift Cards through Square POS or Square Appointments app by entering the 16 digit redemption code or scanning the barcode found in their original email. Your customers can also redeem their eGift Card via your Square Online website.

Important to Note:

  • eGift Cards cannot be redeemed via the Invoices App or Appointments Online Booking Site.

  • The ability to add a Square eGift Card to a mobile wallet such as Apple Pay or Google Pay is not yet available in Australia.

Charge eGift Card with Redemption Code

  1. Add items to your cart or enter a custom amount.

  2. Tap Charge > Manual Gift Card Entry.

  3. Enter the 16 digit redemption code > tap Charge to select a payment card for the transaction.

  4. Complete the payment flow.

If there are insufficient funds on the gift card, you can use Split Tender to complete the sale.

Charge eGift Card with Barcode

  1. Add items to your cart or enter a custom amount.

  2. Tap Charge > Gift Cards.

  3. If you have a compatible, connected barcode scanner, scan the barcode in the customer’s original eGift Card email > tap Charge to select a payment card for the transaction.

  4. Complete the payment flow.

Check an eGift Card Balance

To check the balance of an eGift card, head to the Square app.

  1. From the Checkout screen, tap Gift Cards > Check Balance.

  2. Enter the eGift Card Number and tap Continue.

  3. The balance will be displayed at the top.

Note: Tapping Clear Balance will clear any remaining balance.

To check the balance on all outstanding gift cards you’ve issued to date, download the Gift Card Details report from your online Square Dashboard.

Resend an eGift Card

  1. Sign in to the Gift Cards section of your online Square Dashboard.

  2. From the Overview screen, search for the eGift Card sale by entering the gift card number or selecting a timeframe from the date range selector.

  3. Select the transaction > click Resend.

  4. Enter the recipient’s email address > click Resend.

Clear eGift Card Balance

You can clear an eGift Card’s balance from both the Square app and your online Square Dashboard.

Note: Clearing an eGift Card’s balance is a permanent action that cannot be undone. Your customer will not be refunded for funds cleared from an eGift Card. Additionally, refunding an eGift card does not automatically clear the balance, so you will need to clear it manually.

From the Square App

  1. From the Checkout screen, tap Gift Cards > Check Balance.
  2. Enter the 16-digit eGift Card number > Continue.
  3. Tap Clear Balance > select a reason > tap Clear.

From the online Square Dashboard

  1. Sign in to the Sales section of your online Square Dashboard > Transactions.
  2. Search for the original eGift Card sale by:
    • Filtering the transaction search by item > enter eGift Card then press enter to search.
    • Searching the receipt number from the eGift Card’s purchase.
    • Searching using the last 4 digits of the eGift Card.
  3. Once you’ve located the transaction, select it and click the blue eGift Card number in the transaction details.
  4. Click Clear Balance.
  5. To confirm this request, enter the current eGift Card’s remaining balance.
  6. Click Clear.

Refund to an eGift Card

From Point of Sale, Square Retail, or Square Appointments apps on iOS devices:

  1. Open the navigation menu and tap Transactions.

  2. Enter the receipt number or the credit card number in the search bar to find the transaction.

  3. Tap the transaction you want to refund and select Issue Refund.

  4. Select the items or the amount you want to refund and tap Next

  5. Under Refund To, select Gift Card > Create eGift Card.

  6. Enter the customer’s email address in the box. This will autofill if you have already added your customer’s email to their profile in your customer directory. On the customer-facing screen, your customer can edit the email address or enter in a new email, if needed, then tap Done

  7. Confirm the email address with your customer, then tap Done

  8. On the Refund Complete window, tap Done.

After issuing a refund to an eGift card from your POS, your customer will receive an email with their eGift card that they can use for store credit the next time they shop with you.

Reload an eGift Card

An eGift Card can be reloaded from the Square App. To do so:

  1. From the Checkout section, tap Gift Cards > Check Balance.

  2. Enter the 16-digit eGift Card number > Continue.

  3. Tap Add Value > select a preset amount or enter a custom amount > Load.

  4. Tap Charge > complete the transaction.

Note: Customers can also reload their eGift Cards online from the original eGift Card email they received or directly from your eGift card order site, which you can find from your Gift Card Settings in your online Square Dashboard. To reload their eGift Card online, customers will need to confirm their eGift Card number, PIN (if applicable), and payment card information. 

Link eGift Card to Customer Profile

Linking a customer’s eGift Card to their customer profile lets you quickly charge their eGift Card on File during purchases at the POS and from emailed invoices.

Note: Team members managing eGift Cards on File must have the Add and Remove Customer Cards on File point of sale permission enabled for their permission set.

View an eGift Card’s Transaction History

From the Square App

  1. From the Checkout section, tap Gift Cards > Check Balance.
  2. Enter the 16-digit eGift Card number > Continue.
  3. The Card Activity will be displayed below the remaining balance.
  4. Note: Tapping Clear Balance will clear any remaining balance on the gift card.

From the online Square Dashboard

  1. Sign in to the Sales section of your online Square Dashboard > Transactions.
  2. Search for the original eGift Card sale by:
    • Filtering the transaction search by item > enter eGift Card.
    • Searching the receipt number from the eGift Card’s purchase.
    • Searching using the last 4 digits of the eGift Card.
  3. Once you’ve located the transaction, select it and click the blue eGift Card number in the transaction details.
  4. To view the receipts for each gift card transaction, click the receipt number under the Receipts column.

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