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Home>eGift Cards

Square eGift Cards

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With Square eGift Cards, you can easily sell digital gift cards to customers searching for last -minute gifts or to those who live far away.

Once you set up your free eGift Cards order site, your customers will be able to send eGift Cards via email. They can be used for in-store purchases and on Square Online.

Note: eGift Cards cannot be redeemed from 3rd-party eCommerce integrations.

eGift Card Pricing

With eGift Cards you will only pay a 2.9% + $.30 fee when your customer buys an eGift Card from you. There are no upfront set-up costs for eGift Cards, and no cost to create or maintain your eGift Card ordering site.

Funds from the eGift Card sale are included in your next transfer, and there are no fees when a customer pays using their eGift Card.

Set Up eGift Cards

You can set up eGift Cards from your online Square Dashboard. To do so:

  1. Go to Payments > Gift Cards in your online Square Dashboard > select eGift Cards > Configure.

  2. Toggle Sell eGift Cards in Store to enable this option in the Square app.

  3. Choose a design for your eGift Card, or upload a file. The suggested image size for custom designs is 640 x 400 pixels per inch.

From your Square app:

  1. Log in to your app and tap More > Settings.

  2. Under Checkout Options tap Gift Cards.

  3. Toggle on Sell eGift Cards in Store.

Edit your eGift Card Settings

You can delete a custom design from your online Square Dashboard. To do so:

  1. Go to Payments > Gift Cards section of your online Square Dashboard Under the eGift Cards tab > select Configure > Manage Designs.

  2. Click on the X on the left-hand corner to remove your design > Save.

To configure eGift Card amounts:

  1. Visit the Settings section of your Gift Cards Dashboard.

  2. Configure your eGift Card amounts.

Note: Preset amounts must be between $1 and $2,000.

Turn on bulk eGift card ordering

Some customers may need to purchase multiple gift cards at once to give away as gifts to large groups of people, like family members or employees. Customers who need to buy multiple eGift cards at a time can purchase them in bulk from your online eGift card order page.

To get started:

  1. From your Square Dashboard, go to Payments > Gift Cards > eGift cards.

  2. Select Configure and toggle on Allow bulk eGift card ordering.

  3. Enter the maximum number of eGift cards customers can purchase per order.

  4. Click Save.

Edit and Disable your eGift Card Order Site

  1. Go to Payments > Gift Cards in your online Square Dashboard > select eGift Cards > Configure.

  2. Click the blue site URL Manage Designs to upload your own designs and select which gift card designs are available for your customers to choose.

To disable your eGift Card Order Site, toggle Sell eGift Cards Online above your site’s URL to Off.

Sell eGift Cards from your Point of Sale

You can enable the ability to sell eGift Cards from your online Square Dashboard or directly from your Square Point of Sale.

From your Square Dashboard:

  1. Go to Payments > Gift Cards in your online Square Dashboard > Select Configure.

  2. Toggle Sell eGift Cards in Store to enable this option in the Square app.

  3. Choose a design for your eGift Card or upload a file.

From your Square Point of Sale App:

  1. Login to your Square Point of Sale App and select the left side bar.

  2. Tap Settings > Gift Cards.

  3. Toggle on Sell eGift Cards in Store to enable this option.

Sell your eGift Cards from your Square App:

You are able to sell eGift Cards from the Square app on all devices (iOS, Android, and Square Terminal). Make sure to update your app to get the latest functionality.

To sell an eGift Card:

  1. From your item library, tap Gift Cards > eGift Card.

  2. Rotate your screen to face the customer> ask them to pick a design, eGift Card amount and to enter their email address.

  3. Complete the sale.

Note: Customers will receive the eGift Card via email and they can then print or send it to a friend.

Set eGift Card Default Amounts

By default, the Square Point of Sale app will display $10, $15, $20, $25 and $50 default amounts to be loaded onto an eGift Card. If you’d like to set your own default amounts and turn off the option to load custom amounts, follow these steps:

  1. Go to Payments > Gift Cards in your online Square Dashboard > Settings.

  2. Under eGift Card Amounts enter your preferred default values > Save.

Toggle Allow Custom Amounts to Off to disable this option in the Square app.

eGift Card Sell

How Your Customers Order Their eGift Card

From your eGift Card Order Site

Your customers can order from your custom eGift Card order page, where they can choose an eGift Card design, amount and delivery date, as well as add a personal message and the recipient’s information. Your customer will also enter their payment information and receive an email confirmation of their order. If you have bulk eGift card ordering turned on, your customers can easily follow these same steps for multiple gift cards.

Once you have configured eGift Cards on your account, you can share your unique eGift Card order page URL with your customers. To locate your order page, please visit the eGift Cards section in your online Square Dashboard and copy the URL that is below the Sell eGift Cards Online toggle switch.

Make sure you link to your eGift Card order page from your business website and social media pages. See more ways to promote your eGift Cards to your customers.

If your customer makes a bulk eGift card purchase, they can send all the eGift cards to one email address or one eGift card to multiple emails. If they send all the eGift cards to the same email address, the recipient will receive separate emails for each gift card to avoid bounced emails. If your customer used a promo code, it will apply to all eGift cards.

Note: The maximum bulk purchase order is 100 eGift cards per transaction. eGift cards purchased in bulk must all have the same monetary amount.

From the Square Point of Sale app

If you are set up to sell Square eGift Cards through your Square Point of Sale app, then you can load and send eGift Cards to recipients while you’re in-store.

To load and send an eGift Card in the Square Point of Sale app:

  1. Create a new sale or open an existing ticket.

  2. Tap Library > Gift Cards > Sell eGift Card.

  3. Select your eGift Card design.

  4. Select a preset load amount or enter a custom amount.

  5. Enter the eGift Card recipient's email address > tap Done.

  6. Tap Return to Sale to complete the transaction.

Once the transaction is complete, the recipient will immediately be sent their eGift Card via email.

From the Give and Get Local Directory:

Customers can also order eGift Cards online through the Give and Get Local Directory. The Give and Get Local Directory is a listing of businesses who offer Square eGift Cards. It allows buyers to browse and purchase eGift Cards from local businesses in their area, including your own. If a customer decides to buy an eGift Card to your business through the Give and Get Local Directory, they will be directed to your custom eGift Card order site to complete their purchase.

To search for your business or others that offer eGift Cards in the Give and Get Local Directory:

  1. On the Give and Get Local Directory, enter in an address or press Use current location.

  2. Apply additional filters, such as business category, if needed.

  3. Select the business you wish to order an eGift Card from and continue through the checkout process on that business’ eGift Card order site.

Note: Only businesses offering Square eGift Cards will appear in the search. Businesses that only offer physical gift cards in-store will not be reflected.

The image, business name and location that represent your business in the Give and Get Local directory are the eGift Card design and business name and location that you have associated with your Square account.

To update the appearance of your business name and your location in the Give and Get Local directory, visit the Account & Settings tab from your online Square Dashboard.

To update the eGift Card image associated with your business in the Give and Get Local directory:

  1. Go to Payments > Gift Cards > eGift Cards in your online Square Dashboard.

  2. Select Manage Designs to add a design and upload your preferred image.

If your business sells eGift Cards through Square and you have been processing payments with us, you should have the option to be included in the Give and Get Local Directory by visiting the eGift Cards tab in your online Square Dashboard and toggling on Show a link to my eGift Cards in public directories. Once you toggle this on, your business should appear in the Give and Get Local Directory instantly.

If you wish to exclude your business from this directory but still want to sell eGift Cards via your personal eGift Card site, please visit the eGift Cards section in your online Square Dashboard and toggle off Show a link to my eGift Cards in public directories. Once you toggle this off, your business will be removed from all directories but you will still be able to promote your business and sell eGift Cards online through your personal eGift Card site using your custom URL.

If you no longer want to offer eGift Cards for sale online, please visit your online Square Dashboard and toggle off Sell eGift Cards Online.

Customers Can Reload their Gift Card and Check their Balance

Your customers can reload their eGift Card and check their eGift Card balance from the original eGift Card email by clicking on View Your eGift Card. The page will have information about the card balance, the ability to add funds to the gift card, transaction history, methods for redemption and the original gifting message.

To reload their eGift Card, customers will need to confirm their eGift Card number, PIN (if applicable) and payment card information. 

Accept Your eGift Cards

You can accept eGift Cards through the Square Point of Sale app by either entering the 16-digit redemption code, charging the customer’s Gift Card on File, looking up the customer’s email or phone number in your Customer Directory or scanning the barcode found in their original email. Your customers can also use your eGift Cards to place orders through Square Online.

Note: eGift Cards cannot be redeemed from third-party eCommerce integrations.

eGift-Card-Notification-Email-EN-CA

Charge eGift Card with Redemption Code

  1. Add items to your cart or a enter a custom amount.

  2. Tap Charge > Gift Cards.

  3. Enter the 16 digit redemption code > tap Charge to select a payment card for the transaction.

  4. Complete the payment flow.

Charge eGift Card on File

If you have linked a customer’s eGift Card to their Customer Directory profile, you’re able to quickly look it up and charge it at the point of sale and from Square Invoices.

  1. Add items to your cart or enter a custom amount.

  2. Tap Charge > Credit and Gift Cards on File.

  3. Select a customer with a gift card on file, or search by email or phone number > tap Charge to select a payment card for the transaction.

  4. Complete the payment flow.

If there are insufficient funds on the gift card, you can use Split Tender to complete the sale.

Charge eGift Card with QR code or Barcode

  1. Add items to your cart or enter a custom amount.

  2. Tap Charge > Gift Cards.

  3. From your customer's original eGift Card email, use your device's front-facing camera to scan the QR code or barcode. You can also use a compatible and connected barcode scanner.

  4. Tap Charge to complete the payment flow.

Check an eGift Card Balance

To check the balance of an eGift card, head to the Square app.

  1. From the Checkout screen, tap Gift Cards.

  2. Tap Check Balance.

  3. Enter the gift card number and tap Continue.

Note: Tapping Clear Balance will clear any remaining balance.

To check the balance on all outstanding gift cards you’ve issued to date, download the Gift Card Details report from your online Square Dashboard.

Square Online

During checkout, your customers will have the option to enter the gift card number (provided via email). If the amount on the gift card doesn’t cover the total, your customer can pay the remainder with their credit or debit card.

Note: After a sale, any remaining eGift Card balance will display on your customer’s receipt.

eGift Card Receipt

Resend an eGift Card

  1. Go to Payments > Gift Cards in your online Square Dashboard.

  2. From the Overview screen, search for the eGift Card sale by entering the gift card number or selecting a time frame from the date range selector.

  3. Select the transaction > click Resend.

  4. Enter the recipient’s email address > click Resend.

Update Recipient Email

You can edit the recipient email address of a scheduled eGift card before it delivers. Updating the email of a scheduled eGift card will not change the scheduled delivery date.

  1. Go to Payments > Gift Cards in your online Square Dashboard.

  2. From the Overview screen, search for the sale of the eGift card by entering the gift card number in the search bar or by selecting a timeframe from the date range selector.

  3. Select the transaction and click Update Email.

  4. Enter the recipient’s email address and click Update Email.

You will see a notification banner at the top of your screen confirming the eGift card email address was updated successfully.

Clear eGift Card Balance

You can clear an eGift Card’s balance from both the Square app and your online Square Dashboard.

Note: Clearing an eGift Card’s balance is a permanent action that cannot be undone. Your customer will not be refunded for funds cleared from an eGift Card. Additionally, refunding an eGift card does not automatically clear the balance, so you will need to clear it manually.

From the Square App

  1. From the Checkout screen, tap Gift Cards.

  2. Select Check Balance.

  3. Enter the 16-digit eGift Card number > Continue.

  4. Tap Clear Balance > select a reason > Clear.

From the online Square Dashboard

  1. Go to Reporting in your online Square Dashboard > Transactions.

  2. Search for the eGift Card sale by:

    • Filtering the transaction search by item > enter eGift Card.

    • Searching the receipt number from the eGift Card’s purchase.

    • Searching using the last 4 digits of the eGift Card.

  3. Once you’ve located the transaction, select it and click the blue eGift Card number in the transaction details.

  4. Click Clear Balance.

  5. To confirm this request, enter the current eGift Card’s remaining balance.

  6. Click Clear.

Refund to an eGift Card

From Point of Sale, Square Retail or Square Appointments apps on iOS devices:

  1. Open the navigation menu and tap Transactions.

  2. Enter the receipt number or the credit card number in the search bar to find the transaction.

  3. Tap the transaction you want to refund and select Issue Refund.

  4. Select the items or the amount you want to refund and tap Next

  5. Under Refund To, select Gift Card > Create eGift Card.

  6. Enter the customer’s email address in the box. This will autofill if you have already added your customer’s email to their profile in your customer directory. On the customer-facing screen, your customer can edit the email address or enter in a new email, if  needed, then tap Done

  7. Confirm the email address with your customer, then tap Done

  8. On the Refund Complete window, tap Done.

After issuing a refund to an eGift card from your point of sale, your customer will receive an email with their eGift card that they can use for store credit the next time they shop with you.

Reload an eGift Card

An eGift Card can be reloaded from the Square App.

To do so:

  1. From the Checkout screen, tap Gift Cards > Check Balance.

  2. Enter the 16-digit eGift Card number > Continue.

  3. Tap Add Value > select a preset amount or enter a custom amount > Load.

  4. Tap Charge > complete transaction.

Note: Customers can also reload their eGift Cards online from the original eGift Card email they received or directly from your eGift card order site, which you can find from your Gift Card Settings in your online Square Dashboard. To reload their eGift Card online, customers will need to confirm their eGift Card number, PIN (if applicable) and payment card information. 

Search Gift Cards

By applying filters in your online Square Dashboard, you can view in-depth information about gift cards purchased by customers, such as the purchase date, card type, purchase location, last four digits of the card, card balance, last name of purchaser, purchaser email, and more. To apply filters:

  1. Log in to your online Square Dashboard and select Payments > Gift Cards.

  2. Select Overview and click the filter icon.

  3. Apply filters for the gift card data you wish to view and click Show

Note: For more in-depth information, you can access gift card reporting through your Square Dashboard or the Square Point of Sale app.

Link eGift Card to Customer Profile

Linking a customer’s eGift Card to their customer profile lets you quickly charge their eGift Card on File during purchases at the POS and from emailed invoices.

Note: Employees managing eGift Cards on File must have the Add and Remove Customer Cards on File point of sale permission enabled for their permission set.

Link Via Email

An eGift Card is added as a Gift Card on File on the recipient’s profile once the eGift Card is successfully delivered via their email. If a customer profile has not been previously created then the card is searchable via email.

Note: eGift Cards sold in the Square app are not automatically linked to a customer, but you can manually add an eGift Card to a customer profile.

Link Via Phone Number

A customer is able to link their eGift Card to their phone number after they have received their card in their email:

  1. Select View Your eGift Card from the eGift Card email.

  2. Enter a 10 digit phone number and > Next.

A cashier is then able to charge the eGift Card by searching their phone number when selecting the Credit and Gift Cards on File tender type during checkout.

View an eGift Card’s Transaction History

From the online Square Dashboard

  1. Go to Reporting in your online Square Dashboard > Transactions.

  2. Search for the eGift Card sale by:

    • Filtering the transaction search by item > enter eGift Card.

    • Searching the receipt number from the eGift Card’s purchase.

    • Searching using the last 4 digits of the eGift Card.

  3. Once you’ve located the transaction, select it and click the blue eGift Card number in the transaction details.

  4. To view the receipts for each gift card transaction, click the receipt number under the Receipts column.

From the Square App

  1. From the Checkout screen, tap Gift Cards > Check Balance.

  2. Enter the 16-digit eGift Card number > Continue.

Note: Tapping Clear Balance will clear any remaining balance on the gift card.

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