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Square eGift Cards

With Square eGift Cards, you can easily sell digital gift cards to customers searching for last minute gifts, or to those who live far away.

Once you set up your free eGift Cards order site, your customers will be able to send eGift Cards via email that can be used for in-store purchases.

eGift Card Pricing

You will only pay a 1.75% + VAT fee when your customer buys an eGift Card in-store, or a fee of 1.4% + 25c + VAT for European cards and 2.9% + 25c + VAT for non-European cards when your customer purchases one online through your eGift Card Order Site.

Funds from the eGift Card sale are included in your next transfer, and there are no fees when a customer pays using their eGift Card.

Set Up eGift Cards

  1. Visit the Gift Cards section of your online Square Dashboard. Under the eGift Cards tab > select Configure.

  2. Configure your eGift Card order page, including gift card designs and whether you’d like to sell eGift Cards online or in your shop. You can select from the set of available designs or upload your own designs and tick the boxes for the options you’d like to give your customers. The suggested file size for custom designs is 640 x 400 pixels per inch.

  3. Copy the eGift Card order page URL to share with customers > tap Save.

Configure eGift Card Settings

You can delete a custom design from your online Square Dashboard. To do so:

  1. Visit the Gift Cards section of your online Square Dashboard Under the eGift Cards tab > select Configure > Manage Designs.

  2. Click on the X in the left-hand corner to remove your design > Save.

To configure eGift Card amounts:

  1. Visit the Settings section of your Gift Cards Dashboard.

  2. Configure your eGift Card amounts.

Note: Preset amounts must be between €1 and €750.

How to Edit and Disable your eGift Card Order Site

  1. Visit the Gift Cards section of your online Square Dashboard > select eGift Cards > Configure.

  2. Click the blue site URL listed below Sell eGift Cards Online to edit your Order Site.

To disable your eGift Card Order Site, toggle Sell eGift Cards Online above your site’s URL to Off.

Sell eGift Cards from your Point of Sale

You are able to sell eGift Cards from the Square app on all devices (iOS, Android and Square Terminal). Make sure to update your app to get the latest functionalities.

To sell an eGift Card:

  1. From your item library, tap Gift Cards > eGift Card.

  2. Rotate your screen to face the customer> ask them to pick a design, an eGift Card amount and to enter their email address.

  3. Complete the sale.

Note: Customers will receive the eGift Card via email and they can then print or send it to a friend.

How to Sell your eGift Cards from your Square App:

To sell an eGift Card during a sale:

  1. From the Checkout screen, tap Gift Cards > Sell eGift Card.

  2. Rotate your screen to face the customer> ask them to pick a design, an eGift Card amount and to enter their email address.

  3. Complete the sale

Note: Customers will receive the eGift Card via email and they can then print or send it to a friend.

Set eGift Card Default Amounts

By default, the Square Point of Sale app will display 10, 20, 25 and 50 default amounts to be loaded onto an eGift Card. If you’d like to set your own default amounts and turn off the option to load custom amounts, follow these steps:

  1. Visit the Gift Cards section of your online Square Dashboard > Settings.

  2. Under eGift Card Amounts enter your preferred default values > Save.

Toggle Allow Custom Amounts to Off to disable this option in the Square app.

How Your Customers Order Their eGift Cards

From your eGift Card Order Site

Your customers can order from your custom eGift Card order page, where they can choose an eGift Card design, amount and delivery date, as well as add a personal message and the recipient’s information. Your customer will also enter their payment information and receive an email confirmation for their order.

Once you have configured eGift Cards on your account, you can share your unique eGift Card order page URL with your customers. To locate your order page, please visit the eGift Cards section in your online Square Dashboard and copy the URL that is below the Sell eGift Cards Online toggle switch.

Make sure you link to your eGift Card order page from your business website and social media pages. See more ways to promote your eGift Cards to your customers.

From the Square Point of Sale app

If you are set up to sell Square eGift Cards through your Square Point of Sale app, then you can load and send eGift Cards to recipients while you're in-store.

To load and send an eGift Card in the Square Point of Sale app:

  1. Create a new sale or open an existing ticket.

  2. Tap Library > Gift Cards > Sell eGift Card.

  3. Select your eGift Card design.

  4. Select a preset load amount or enter a custom amount.

  5. Enter the eGift Card recipient's email address > tap Done.

  6. Tap Return to Sale to complete the transaction.

Once the transaction is complete, the recipient will immediately be sent their eGift Card via email.

How Your Customers Check Their eGift Card Balance

Your customers can check their eGift Card balance from the original eGift Card email by clicking on the View Your eGift Card button. The page will have information about the card balance, transaction history, methods for redemption and the original gifting message.

Accept Your eGift Cards

You can accept eGift Cards through the Square Point of Sale app by either entering the 16-digit redemption code.
eGift Card Notification

Charge eGift Card with Redemption Code

  1. Add items to your basket or enter a custom amount.

  2. Tap Charge > Gift Cards.

  3. Enter the 16-digit redemption code > tap Charge to select a payment card for the transaction.

  4. Complete the payment flow.

Charge eGift Card on File

If you have linked a customer’s eGift Card to their Customer Directory profile, you’re able to quickly look it up and charge it at the point of sale and from Square Invoices.

  1. Add items to your basket or enter a custom amount.

  2. Tap Charge > Credit and Gift Cards on File.

  3. Select a customer with a gift card on file or search by email or phone number > tap Charge to select a payment card for the transaction.

  4. Complete the payment flow.

If there are insufficient funds on the gift card, you can use Split Tender to complete the sale.

Check an eGift Card Balance

To check the balance of an eGift card, head to the Square app.

From Smartphone, iPad or Android Tablet

  1. From the Checkout screen, tap Gift Cards > Check Balance.

  2. Enter the eGift Card Number and tap Next.

  3. The balance will be displayed at the top.

Note: Tapping Clear Balance will clear any remaining balance.

To check the balance on all outstanding gift cards you’ve issued to date, download the Gift Card Details report from your online Square Dashboard.

Resend an eGift Card

  1. Sign in to the Gift Cards section of your online Square Dashboard.

  2. From the Overview screen, search for the eGift Card sale by entering the gift card number or selecting a timeframe from the date range selector.

  3. Select the transaction > click Resend.

  4. Enter the recipient’s email address > click Resend.

Clear eGift Card Balance

You can clear an eGift Card’s balance from both the Square app and your online Square Dashboard.

Note: Clearing an eGift Card’s balance is a permanent action that cannot be undone. Your customer will not be refunded for funds cleared from an eGift Card. Additionally, refunding an eGift card does not automatically clear the balance, so you will need to clear it manually.

From the Square App

  1. From the Checkout section, tap Gift Cards > Check Balance.

  2. Enter the 16-digit eGift Card number > Continue.

  3. Tap Clear Balance > select a reason > Clear.

From the online Square Dashboard

  1. Sign in to the Sales section of your online Square Dashboard > Transactions.

  2. Search for the eGift Card sale by:

    • Filtering the transaction search by item > enter eGift Card.

    • Searching the receipt number from the eGift Card’s purchase.

    • Searching using the last 4 digits of the eGift Card.

  3. Once you’ve located the transaction, select it and click on the blue eGift Card number in the transaction details.

  4. Click Clear Balance.

  5. To confirm this request, enter the current eGift Card’s remaining balance.

  6. Click Clear.

Reload an eGift Card

An eGift Card can be reloaded from the Square App.

To do so:

  1. From the Checkout section, tap Gift Cards > Check Balance.

  2. Enter the 16-digit eGift Card number > Continue.

  3. Tap Add Value > select a preset amount or enter a custom amount > Load.

  4. Tap Charge > complete transaction.

Link eGift Card to Customer Profile

Linking a customer’s eGift Card to their customer profile lets you quickly charge their eGift Card on File during purchases at the POS and from emailed invoices.

Note: Employees managing eGift Cards on File must have the Add and Remove Customer Cards on File point of sale permission enabled for their permission set.

Link Via Email

An eGift Card is added as a Gift Card on File on the recipient’s profile once the eGift Card is successfully delivered via their email. If a customer profile has not been previously created then the card is searchable via email.

Note: eGift Cards sold in the Square app are not automatically linked to a customer, but you can manually add an eGift Card to a customer profile.

Link Via Phone Number

A customer is able to link their eGift Card to their phone number after they have received their card in their email:

  1. Select View Your eGift Card from the eGift Card email.

  2. Enter an 11-digit phone number and > Next.

A cashier is then able to charge the eGift Card by searching their phone number when selecting the Credit and Gift Cards on File tender type during checkout.

View an eGift Card’s Transaction History

From the online Square Dashboard

  1. Sign in to the Sales section of your online Square Dashboard > Transactions.

  2. Search for the eGift Card sale by:

    • Filtering the transaction search by item > enter eGift Card.

    • Searching the receipt number from the eGift Card’s purchase.

    • Searching using the last 4 digits of the eGift Card.

  3. Once you’ve located the transaction, select it and click on the blue eGift Card number in the transaction details.

  4. To view the receipts for each gift card transaction, click on the receipt number under the Receipts column.

From the Square App

  1. From the Checkout section, tap Gift Cards > Check Balance.

  2. Enter the 16-digit eGift Card number > Continue.

Note: Tapping Clear Balance will clear any remaining balance on the gift card.