Live By The Sword is a New York chain featuring tattoo, piercing, and a full- service beauty salon.
We service the areas of Chelsea, SoHo, and Williamsburg. Currently we have 85 staff members across three locations.
We started using Square Appointments when we opened the salon and we saw how it worked. We adopted Square Appointments into the tattoo shop.
It organizes all of our available slots in a visual way, so our customers can see when the best times to come in are.
It also helps us to have visibility on what our day looks like.
When you’re working as an artist, or a tattooer, or a piercer, they live and die by their appointment book.
It’s a great indicator of what their day is going to be like
when they look at how many available slots they have and how some walk-ins are going to fill in those slots.
It even gives them the ability to know what their potential earning is going to be that month.
Through Square Messages, we’re able to get exactly our client’s visions
and have our practitioners be able to directly communicate with those customers
without having to give up their personal cell phone numbers or their personal emails.
It’s another great channel for our staff and our customers to make these ideas into realities.
We use Square Marketing and it’s a great, easy way to connect with our customers and let them know what’s happening at Live By The Sword.
And, the great thing about it is the visibility that it provides you.
It lets us know how many opens the email got, how many clicks it got, how many sales you got from that particular mailer, and what your gross sales were.
It gives you a way to evaluate your promotions and your messaging to your customers by seeing results and metrics
which wouldn’t be available to you with a lot of other means, especially for a brick-and-mortar business.
Live By The Sword uses Square Payroll as our payroll provider.
Since it’s fully integrated into our point-of-sale system, it allows us to import all of the tips that our employees make and our contractors.
It also gives us commission reporting and sales reporting, so we can quickly figure out what all of our practitioners earned in a given pay period,
as opposed to using multiple platforms to get that information and to make those calculations.
So, everything is within the Square platform, no need for Excels, no need to do anything outside of Square.
Not only do we like Square Loyalty, our customers love Square Loyalty. We call them Sword Rewards.
At Live By The Sword we’re in the transformation business,
whether it be your hair, your piercings, your tattoos, and that is the common thread of the entire Live By The Sword ecosystem.
Square Loyalty gives us an incentive to bring all of those services together
because no matter if you spend your dollars at our salon, or tattoo and piercing shops,
you earn $10 for every hundred dollars you spend at Live By The Sword.
This makes our brand make even more sense. It gives us something that our competitors aren’t able to do,
especially because of the breadth of our products and the ability to earn these points.
Afterpay makes it so that you can get the tattoo or piercing you want now versus having to wait for it later.
Afterpay is the biggest thing that we did in a long time.
The more ways we can give people to pay, and the easier it is for our customers, it’s another win-win.
It’s also part of our inclusive philosophy, too.
Because, sometimes people settle on tattoos and things they don’t want exactly ‘cause it’s more in their price point.
Afterpay makes it so you don’t have to compromise your vision when getting tattooed.
Today we have a 4,000- square- foot location.
Square Tterminal has helped us to empower each one of our staff members,
so they would have all the information that they need in the palm of their hand with one device.
We wanted to be able to utilize them to get as many guests into the seats,
and have the tattoo artists or the piercers check people out on the terminals right at their station, after the tattoo is completed.
Square Team Management helps us to set all of our permissions
to make sure each user is seeing only the portions of Square that we need them to see. So that helps us with security.
But Square Team Management also, since it’s on the same platform as Square Appointments and Square Payroll,
it’s easy to onboard new employees right into the system. And as soon as we add them on, it sends them a welcome email.
They can enter all of their information, and all of the paperwork is done, all digitally, which makes it super easy to use.
We actually don’t have a formal square training for our tattoo artists, piercers, or hairdressers.
We just sort of guide them through and they pick it up very intuitively.
It’s a very easy to use product. Plug and play.
We look at Square like our development house. But we don’t have to ever tell them anything.
They already know exactly what to build for us without us asking for it.
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