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Square Appointments Pricing

Square Appointments is a point-of-sale for bookings, payments and staff management. Appointments offers three monthly subscription plans, per location: Free, Plus and Premium. Each Plus and Premium plan includes a different set of features and tools and comes with a free 30-day trial, so you can choose the best plan for your business needs. You have the flexibility to upgrade or downgrade at any time. Custom pricing is also available for qualifying businesses. Learn more about which features are included in each plan below.

Subscription Plans

There are three simple plans for Square Appointments:

Appointments Plan Monthly Cost Locations Staff
Free $0 per month for a single location. 1 location only Unlimited
Plus $40 per month, per location. Unlimited Unlimited
Premium $90 per month, per location. Unlimited Unlimited
Custom Pricing* Contact sales Unlimited Unlimited

*Custom pricing and add-on tools

Businesses that process over $250k per year in card sales are eligible for custom pricing. Custom priced plans include all features in Premium, a dedicated account manager and discounted bundling of Square business tools listed below. Contact our Sales Team to add tools to any subscription.

Note: Your subscription pricing is the same across all locations on your account. For example, if one location has a subscription for Appointments Plus, another location for the same account will not have access to the Appointments Free Plan. Learn more about Appointment plans and features.

Processing Rates

With Square Appointments Free, you have the basics you need to manage bookings and payments for your business at no monthly cost for a single location. You will only pay Square’s standard processing rate of:

Payment Type Free Processing Rate Plus Processing Rate Premium Processing Rate
In-person card transactions 1.9% for payments taken with Square Stand or Reader or 1.6% for payments taken with Square Register 1.6% for payments taken with Square Stand, Reader or Register 1.6% for payments taken with Square Stand, Reader or Register
Online payments (prepayments/no- show transaction fee) 2.2% 2.2% 2.2%
Manually keyed-in or Card on File 2.2% 2.2% 2.2%

Note: The rates above are only for card-present transactions processed through the Appointments app. If you use the Square Point of Sale app to process payments with your Appointments account, you will pay the standard processing fees outlined here.

Afterpay and Square Appointments

Overview

With Square Appointments and Afterpay, customers to pay for online or in person transactions in four instalments over six weeks.

  • If you’re eligible, you can accept Afterpay payments in store via your Square Appointments POS app or via your Square Online website.
  • Afterpay is available with Square Appointments Free, Plus and Premium plans.
  • For all transactions, merchants get paid in full – immediately.

Learn more about Afterpay and Square.

Afterpay Pricing

Square sellers using Afterpay get paid the full amount at the time of purchase, minus a processing fee on the total order. Enabling Afterpay with Square is free — there are no monthly fees or startup costs. You only pay when you make a sale for in-person appointments. There are no processing fees charged on the remaining instalments or if your customer makes a late payment.

To help you start using Afterpay with Square for Retail, from now through 10th September 2022, you’ll pay 1.6% (incl. GST) per transaction on all Square hardware. After our promotions, Afterpay processing fees will be 6% + 30¢ (excl. GST).

Note: Afterpay rates are fixed and do not vary by subscription type, hardware, or custom pricing.

Enable or Disable Afterpay

You can go to Payment Methods to enable or disable Afterpay at any time.

Note: The setting for In-person payments with Afterpay is global and applies across all Square products that can also take Afterpay payments in-person. This includes other online platforms such as Square Point of Sale, Square for Retail, Square for Restaurants and Virtual Terminal. There isn’t a way to enable/disable Afterpay only for Square Appointments at this time.

Afterpay Eligibility

To see if you are eligible for Afterpay, visit our In-Person eligibility.

Promotion: Afterpay payments processed in-person will have a discounted processing rate of 1.6% (incl. GST) through 10th Sept 2022.
From 11th Sept 2022, all Afterpay in-person processing rates will be 6% + 30 cents (excl. GST) per transaction .

Important to Note

  • Afterpay rates are fixed and do not vary by subscription type, hardware or custom pricing.

  • Afterpay acceptance is not yet available with Square Appointments Online booking sites.

Compare Square Appointments Free, Plus and Premium

Appointments Plan Monthly Cost Locations Staff
Free $0 per month for a single location 1 location only Unlimited
Plus $40 per month, per location Unlimited Unlimited
Premium $90 per month, per location Unlimited Unlimited
Custom Pricing* Contact sales Unlimited Unlimited
Scheduling Features Free Plus Premium
Mobile app (iOS/Android)
Custom availability
Automated text and email reminders
Block personal events
Recurring appointments
Multiple time zones
Multiple locations
Processing time
Multiple staff appointments
Google Calendar sync
Automated text and email confirmations
No-show protection
Daily appointment limit
Resource management
Online Booking Features Free Plus Premium
Square Online booking website
Sell products in-store or for pickup/delivery
Book Now button
Instagram Integration
Reserve with Google integration
Booking website QR code
SEO tools
Staff Management Features Free Plus Premium
Team Management
Individual staff accounts
One set of permissions
Time tracking
Timecard reporting
Payroll exports
Break tracking
Team Plus
Multiple sets of permissions
Team Sales vs. Labour reporting
Multiple wage rates
Flat-rate staff commissions
Custom-tiered staff commissions
Earned commissions reports
Client Management Features      
Auto-created customer profiles
Customer groups
Customer notes and reminders
Import existing customers
Appointment and sales history
Attach contracts, documents, or other files
Custom contract templates
Automate contract sends to customers
Payments Features Free Plus Premium
Afterpay in-person acceptance
Card on file
Tap, insert, or swipe in person
Manually keyed-in payments
Square Invoices
Data security (PCI) compliance
Item search at checkout
Barcode scanning at checkout
Discounts
Prepayments
eGift cards
Physical gift cards View GC pricing View GC pricing View GC pricing
Operations and reporting      
Unlimited items
Stock counts
Low-stock alerts
Item categories
Total and average sales reports
Export reports

Note: Square Appointments Free, Plus and Premium plans are all supported on Square Reader, Square Stand and Square Register. All subscriptions include access to Square Support, Seller Community and Support Centre. All subscriptions can integrate with relevant third-party integrations found in App Marketplace.

Subscribe to Square Appointments

To subscribe to either the Square Appointments Plus or Premium plans:

  1. Go to Account & Settings from your online Square Dashboard.

  2. Click Business information > Pricing & Subscriptions.

  3. Under ‘Subscription Pricing’, click Manage next to your Appointments plan.

  4. Choose to upgrade to the Plus or Premium plan. If you do not have a payment method on file, you can also add this through the subscription flow.

Note: You can manage your Square Appointments subscriptions from your online Square Dashboard at any time. You can also pause your subscription for up to three months – you won‘t be charged during this time. Resume your subscription at any time and pick up where you left off.

Appointments Subscription FAQs

Why can’t I access certain features that I once had access to?

The new Square Appointments plans went into full effect on April 26 2022. If you did not subscribe to a plan before this date, we may have placed on a new plan based on your previous Appointments subscription, number of staff and/or number of locations.

If you were previously on Appointments for free, you may have lost access to top features such as Google calendar sync, client confirmation texts/emails, multiple staff appointments, no-show protection and more. To regain access to these features, we recommend you subscribe to Appointments Plus.

If you were previously on Appointments for Teams, you may have lost access to top features such as resource management, automatic contract sends, commissions and unlimited permission sets for your team. To regain access to these features, we recommend you subscribe to Appointments Premium.

Why are you making this change?

Over the years, Appointments has added dozens of features to help you manage and grow your business. With this new pricing structure, you now have the option to choose a plan with the features that are most essential to run your business, so you only pay for what you need.

What will happen to my staff permissions if I subscribe to Appointments Free or Plus and lose access to the custom permissions I’ve set up?

If you’ve created staff accounts and they are assigned to a custom permission set (e.g. Manager, Service Provider, Front Desk), you are utilising Team Plus features. Team Plus, which is now included with Appointments Premium, allows you to define unlimited permission sets, set up commissions for your team, pull labour and sales reports, and more.
If you subscribe to Free or Plus, you’ll only be able to create one set of permissions for your team under Team Permissions. To change a staff member’s permission set:

  1. Go to the Staff tab on your Square Appointments Dashboard.
  2. Click the staff member that requires a changed permission set.
  3. Under Staff Member Permissions, select the Team Permissions permission set.
  4. If you see a message that this permission set does not have Appointments access enabled, click Enable team permissions for Appointments and follow the prompts to enable the proper permissions for this permission set to access Appointments.
  5. Click Save.

You can always edit permissions by editing the Team Permissions set in the Team Permissions settings on your Square Dashboard.

If you’d like to keep access to create and assign unlimited custom permission sets, you will need to subscribe to either Appointments Premium or separately subscribe to Team Plus.

Can I subscribe through the Square Appointments app?

You may see information of the new pricing plans and features in your Appointments mobile app, but subscribing to an Appointments plan can only be done through your online Square Dashboard.

Will there still be a free option?

Yes! Appointments will still be available at no monthly cost under the Free plan, which enables you to manage bookings and payments for a single location. However, some features will only be available to paying subscribers. You only pay for processing fees.

Do you offer custom pricing for Appointments plans?

Yes, custom pricing is available to businesses who process more than $250k in card sales per year. With the custom pricing plans, you get access to all the features for free, and are eligible for subscription discounts on additional Square business tools. To find out if you’re eligible for custom pricing, please Contact Sales.

When I select a plan, when will I be charged?

Any changes to your plan will be reflected in your next billing cycle (the first of the next month).

If you upgrade to the Plus or Premium plan, you will get access to those features immediately and your next bill will be prorated based on your activation date.

If you downgrade to the Plus or Free plan, you’ll get access to those features immediately, but we will not be able to provide a refund for any unused time under the paid subscription.

Can I pause my plan at any time?

You can pause your subscription for up to three months – you won‘t be charged during this time. Resume your subscription at any time and pick up where you left off. To learn more about pausing subscriptions, visit our Pause Subscription FAQ.

I have multiple locations today but want to stay on Free. What will happen to my other locations?

You can select which location you would like the Free plan to be applied to. The data for your other locations will always be stored there, should you upgrade to a plan that manages multiple locations.

I need help choosing a plan that’s best suited for my business. Who can I talk to?

Please feel free to contact Square Support with any questions you may have. You can speak to our team via live chat, phone or email.

Learn more about: Appointments

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