Frequently asked questions
Questions you might have, answered all in one place.
Setting up your POS
How do I start using Square POS?
Download the Square POS app and sign in to open your account. Start accepting payments by entering card numbers without a reader. We’ll ship you a reader, which should arrive within 10 business days, or you can pick one up at a participating retail store.
How long will it take to set up my Point of Sale?
Getting set up to accept credit cards on Square only takes a few minutes. And with a few more minutes, you can set up items and take advantage of our entire suite of products to help you run and grow.
What if I have a question about my Square Point of Sale system?
Our highly trained support team is available via phone or email. You can also learn from our Seller Community, or visit the Support Center 24/7 to find useful tips, articles, and thorough video walkthroughs.
How long does it take to get trained?
Square is so intuitive, there’s no training required. Really.
Fees and protection
How much does Square POS cost?
Our Point of Sale software is free and can support all kinds of businesses at any stage or size. The processing rate is 2.6% + 10¢ for every tapped (mobile payments), dipped (chip cards), and swiped (magstripe cards) payment.
Are there any hidden fees I should be aware of?
Nope. There are no long-term contracts, startup fees, authorization fees, statement fees, PCI-compliance fees, or business card fees. Just pay when you use it. That’s it.
Do I have to pay for each of my employees to use Square Point of Sale?
No. You have basic POS functionality for any number of employees for free with Team Management, which also offers more advanced employee controls for a per location fee.
What cards can I accept with POS? Does the fee I pay vary by card?
You can accept every major card—Visa, Mastercard, American Express, and Discover—all for the same rate.
What does Square do to help with fraud protection?
Our systems monitor your payments to keep an eye on suspicious transactions. Machine learning and human expertise work hand in hand to adapt our technology to the shifting fraud landscape every day. And our team of fraud experts reaches out to you if we notice anything unusual.
What methods of payment can my customers use?
You can accept cards, cash, checks, and gift cards.
How do I take a payment with Square?
Payment processing is simple with Square hardware connected to your phone or tablet, through digital invoices, or through your computer.
Can I still take payments without a signal?
Yes, with Offline Mode, you can accept payments even when the internet goes down. They are then automatically sent through when you regain connectivity.
How do I issue refunds?
It’s really simple, but it’s probably easier to show you with our Point of Sale demo.
How quickly can I access my funds?
With Square Transfers, you can send your money to an external bank account in one to two business for free or instantly for a fee. With Square Checking, get your money from Square sales instantly for free.
Does the app work with my iPhone, iPad, or Android device?
Yes, it does. Learn more about how Square POS works on iPad.
Can I manage my inventory from my Point of Sale?
Square inventory management lets you keep a clear count of in-stock items in your item library. With inventory enabled, the stock count updates based on sales from the Square app, Square Invoices, and for orders shipped through your online store.
Does Square Point of Sale connect to receipt printers, cash drawers, or scales?
Yes, Square now works with receipt printers, cash drawers, and scales. For a full list of accessories, check out our shop.
Can I sell online with Square POS?
Square Online powers your online business with tons of eCommerce features. Square automatically syncs across your online store and POS, so it’s easy to keep track of orders, items, and inventory.
Does Square POS work with my existing business tools and services?
From accounting apps (QuickBooks) and eCommerce solutions (Wix) to inventory and team management (Homebase), Square works with apps for any need. Connect in just a few steps, sync your data, and manage apps right from your Square Dashboard.
What kind of hardware solutions sync with Square Point of Sale?
Your point of sale seamlessly integrates with any Square hardware solution. Try Square Register or Square Reader for contactless and chip, or connect Square Terminal to your POS to give customers a private, separate screen to check out from a safe distance.
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Set up your POS now and start selling in minutes.