To our Square community:
We’re all facing unique challenges right now, and for business owners, the stakes are particularly high. We want to offer support and help in the ways we can.
Bookmark this page for the latest information and tools to support you and your business.
Steps you can take:
Sell and accept orders online
In some parts of the country, cities have strongly encouraged social distancing or have restricted their citizens’ movements. One way to still provide goods to your customers is to sell online. You can ship items or take online orders for pickup or local delivery. Scroll down to learn how to take online orders and setup curbside pickup or local delivery.
Promote digital gift cards
Electronic gift cards can help increase cash flow while your business is closed, affected by social distancing, or impacted in other ways. We’ve seen a lot of sellers ask their regular customers to purchase gift cards as a show of support. Scroll down to learn how to set up eGift Cards free.
Use touch-free and remote payments
As customers look to avoid touching surfaces, encourage them to use their mobile devices or contactless cards, disable the signature screen, and skip the receipt screen during checkout. You can also send payment links or have them scan digital QR codes through your point-of-sale and allow customers to pay from their phones. If you aren’t seeing customers in person, consider remote payment options like invoices; scroll down to learn more.
Communicate with your customers
Use email and social media to keep your customers up to date. Let them know how they can support your business or if you’re closed or have different operating hours. If you use Square, we have free email marketing templates specifically for this purpose.
Support your team
This time is as unpredictable for your staff as it is for you. To ensure your staff stays healthy, make sure they stay home if they are sick, frequently wash their hands, and keep contact with one another and customers to a minimum. Make sure your paid time off and sick leave policies are compliant with local labor laws as laws may have changed in response to the virus. Stay up to date with regulatory updates in your state that could affect the way you pay your team. Additionally, you can update your payroll settings to accommodate your current operations.
Get set up
Whatever kind of business you run, you can create an online ordering page with Square Online and offer curbside pickup and delivery by your in-house staff or a third-party courier. The online ordering page automatically integrates with all Square POS apps, Order Manager, and Customer Directory. There is no monthly fee for click & collect.
If you only have a single product to sell or don’t need a whole online store, you can use Square Online Checkout to create shareable purchase links. Give whatever you’re selling a name and price, create the link, and then add it to your website, blog, email, texts, or social posts.
You can also use Square Online Checkout with your Square Point of Sale to offer more touch-free checkout options. When the customer is ready to pay, you can send them a payment link or have them scan a digital QR code so they can complete payment on their own device.
Even without an online store, you can take payments remotely. You can use invoices to request and collect online payments for goods and services — no matter where you are. Customers can pay invoices from their mobile phone or computer with their debit or credit cards.
Another option for collecting payments and making sales online is a virtual terminal, which turns your computer into a point-of-sale and allows you to key-in and charge credit and debit cards from your web browser. You can also use a virtual terminal to schedule recurring quick-charge or itemized sales for repeat customers.
You can set up a free ordering page to sell digital gift cards. The page allows customers to purchase eGift Cards online and send them to a recipient of their choice (or themselves) via email. eGift Cards can be redeemed in-store and on Square Online Store.
We’ve launched a new online directory, Give and Get Local, which will allow customers to search for your business and purchase eGift Cards directly from your site. All eGift Cards sellers will be featured in the directory. To opt out of the Give and Get Local directory, contact us.
Paycheck Protection Program Loans
As our bank partner is no longer participating in PPP, we are no longer accepting applications. We’re working on an easy loan forgiveness application and will notify you when it’s ready. No action is needed from you right now for loan forgiveness. Keep checking our Support Center article for updates.
To help make managing your subscriptions easier, we’ve introduced the ability to pause a subscription as well. When you pause a subscription you will not be billed. You can unpause at any time and your account will be ready for you.