To our Square community:
We’re all facing unique challenges right now, and for business owners, the stakes are particularly high. We want to offer support and help in the ways we can. Bookmark this page for the latest information and tools to support you and your business.
Our latest update about the Paycheck Protection Program
We’re rolling out PPP loan applications. Take a look at this application guide to help you prepare and gather information and documents you’ll need to apply. If you’ve already applied elsewhere but have not received funding, you can still apply through Square Capital if you receive an invite.
Be on the lookout for an email or update in your Square Dashboard for an invitation to apply. If you don’t use Square currently, sign up for a Square account to begin the application process. Remember, demand for PPP loans remains high and funding may run out quickly. To improve your chances, submit your application as soon as you possibly can.
Steps you can take:
Sell and accept orders online
In some parts of the country, cities have strongly encouraged social distancing or have restricted their citizens’ movements. One way to still provide goods to your customers is to sell online. You can ship items or take online orders for pickup or local delivery. Scroll down to learn how to take online orders and setup curbside pickup or local delivery.
Promote digital gift cards
Electronic gift cards can help increase cash flow while your business is closed or affected by social distancing. We’ve seen a lot of sellers ask their regular customers to purchase gift cards as a show of support. Scroll down to learn how to set up eGift Cards free.
Use touch-free and remote payments
As customers look to avoid touching surfaces, encourage them to use their mobile devices or contactless cards, disable the signature screen, and skip the receipt screen. We’re offering 20% off all contactless hardware through June 1 so you can set up your business for touch-free payments. If you aren’t seeing customers in person, consider remote payment options like invoices; scroll down to learn more.
Communicate with your customers
Use email and social media to keep your customers up to date. Let them know how they can support your business, what your new hours are, or if you’re closing for a period of time. If you use Square, we have free email marketing templates specifically for this purpose.
Support your team
This time is as unpredictable for your staff as it is for you. To ensure your staff stays healthy, make sure they stay home if they are sick, frequently wash their hands, and keep contact with one another and customers to a minimum. Make sure your paid time off and sick leave policies are compliant with local labor laws as laws may have changed in response to the virus. Stay up to date with regulatory updates in your state that could affect the way you pay your team. Additionally, you can update your payroll settings to accommodate your current operations.
Get set up
No matter what kind of business you run, you can create an online ordering page with Square Online Store that allows you to provide curbside pickup or local delivery. The online ordering page automatically integrates with all Square POS apps, Order Manager, and Customer Directory. We are waiving delivery fees through June 30, 2020 and there is no monthly fee for curbside pickup.
If you only have a product to sell or don’t need a whole online store, you can use Square Online Checkout to create shareable links. Give whatever you’re selling a name and price, create the link, and then add it to your website, blog, email, texts, or social posts.
Even without an online store, you can take payments remotely. You can use invoices to request and collect online payments for goods and services — no matter where you are. Customers can pay invoices from their mobile phone or computer with their debit or credit cards.
Another option for collecting payments and making sales online is a virtual terminal, which turns your computer into a point-of-sale and allows you to key-in and charge credit and debit cards from your web browser. You can also use a virtual terminal to schedule recurring quick-charge or itemized sales for repeat customers.
You can set up a free ordering page to sell digital gift cards. The page allows customers to purchase eGift Cards online and send them to a recipient of their choice (or themselves) via email. eGift Cards can be redeemed in-store and on Square Online Store.
We’ve launched a new online directory, Give and Get Local, which will allow customers to search for your business and purchase eGift Cards directly from your site. All eGift Cards sellers will be featured in the directory. To opt out of the Give and Get Local directory, contact us.