Square Virtual Terminal allows you to quick charge or build itemized carts—all from a web browser on your laptop or desktop computer. Virtual Terminal is ideal for remote billing or taking card payments over the phone. You can also connect Square Terminal with Virtual Terminal to create a seamless and wireless in-person checkout experience.
Note: We recommend using Virtual Terminal on compatible web browsers such as Google Chrome, Safari, Firefox or Microsoft Edge.
*There is no fee to accept other tender types. When you accept other tender types, Square doesn’t process any funds and functions only as an organisational tool. Money for these transactions is exchanged directly between you and your customer and will not be transferred by Square.
Note: No Square hardware is required to manually enter payments or accept card on file payments for once-off or recurring transactions using Virtual Terminal. A Square Terminal is required for in-person payments through Virtual Terminal.
Under “Transaction details,” enter a custom amount, search your item library, create new items, or scan a barcode.
If applicable, add any relevant discounts, service charges or tips.
Optional: You can also add a note for your customer. There is a 500-character limit.
Under “Payment details,” choose your payment method. You can also Split payment across multiple payment methods.
Optional: You can also add a customer to the sale.
Review the transaction details, then click Charge.
After you see “Payment Recorded,” you can send a digital receipt to your customer via email or SMS. You can also print the receipt on a connected printer or via the Square Terminal printer if your Terminal is connected.
Plug your Square Reader for Magstripe into the headphone jack of an Apple or Chromebook computer using Safari or Google Chrome.
Under “Transaction details,” enter a custom amount, search your item library, create new items or scan a barcode—all from one place. Just start typing.
Follow the checkout flow.
Under “Payment details,” select Swipe Card.
Swipe the card or click Charge, then swipe.
Once you see Payment Successful, you’re all set and can print or send a digital receipt to your customer via email or SMS. You can review and confirm this payment was successful from Transactions in your online Square Dashboard.
Watch our YouTube Video to learn how to set up Square Reader on Virtual Terminal.
You also have the option to edit the split or cancel a completed payment should you need to change the amount or payment method. If you cancel one of the payment methods, ensure you complete the sale otherwise, it will be voided entirely. To cancel, click Reset split.
If the payment failed, you can review the payment details to try again.
Continue processing the split payment amounts until the entire sale has been completed. You can send the customer a digital receipt via email or text message for the completed sale.
Note: Split payments do not currently support tips. To include a tip in a split payment, add it to your cart as a custom amount before selecting the “split payment” option. Split payments are not supported with Afterpay transactions.
Streamline and automate your recurring payments right from your computer with Virtual Terminal. Save time, get paid on time, improve your cash flow and enhance customer relationships by easily scheduling recurring custom amounts or itemized sales for your repeat customers.
To accept recurring payments using Virtual Terminal, add a customer with a valid email and Card on File. The processing fee for card on file payments for 3.5% + 15¢ per transaction.
Note: The first charge in the recurring series will occur immediately in Virtual Terminal. All subsequent charges will occur via recurring invoices which you can manage from the Invoices section on your online Square Dashboard. Your customer will receive a digital receipt for this and all subsequent recurring charges.
You can customize the payment method types you accept and arrange them in the order you’d like them to be displayed. The payment types you enable and disable will be reflected on the payment details in Virtual Terminal.
You can also choose to Collect Tips, and add your default tip amounts. Toggle Smart Tip Amounts so that charges under $10 add whole number tip amounts to the tipping flow, and charges over $10 add percentage tip amounts to the tipping flow.
When done changing your settings for Virtual Terminal, select Save.
When a customer makes a purchase from a Square seller, the transaction will show on their billing statement with an identification descriptor. By default, these descriptors begin with SQ followed by your BUSINESS_NAME.
Virtual Terminal has a customizable Statement Identification field to personalize this descriptor per order. Simply enter in your 20-character descriptor during checkout to help your customer easily identify a past transaction at your business.
Click Business information > Service charges and click Create service charge to enter the service charge information:
Enter the name for your service charge (e.g. packing fee)
Enter the percentage or amount
Choose whether or not the service charges will be taxable
Choose the location(s) where this service charge will apply, click Save and select Add.
To add the service charge you created to the sale:
From your online Square Dashboard, select Virtual Terminal > Take a payment. If you don’t see Virtual Terminal, select Payments > Virtual Terminal > Take a payment.
Choose if you want to charge an Itemized sale or process a Quick Charge. Under “Transaction details”, choose the purchased items, or manually enter the amount to be charged. Note: You can edit taxes to be charged for each item by clicking on the item name.
Select Add service charge.
Choose the service charge you created, or Create service charge.
Important: Make sure to let your customer know about any service charges before you proceed.
Click Add to add the service charge to the sale, then enter Payment details, customer information and choose payment method. Note: You can select Add additional service charge to add more than one service charge to the sale and repeat the process.
Click Charge to charge the total amount, including applicable taxes and service charges. The service charge will show as a line item in your customer’s invoice and receipt and in your report details.
Disclaimer: This guidance is general in nature and does not constitute legal, tax or any other type of professional advice. If you are unsure about your legal obligations or where to find the relevant information, we suggest that you consult with a professional.
Select the permission set the team member is assigned to.
Check Use Virtual Terminal. If applicable, check Add and Remove Customer Cards on File and View, Edit, Create and Delete Customer Directory Data to allow this team member to save and charge cards on file using Virtual Terminal.
Click Continue > Select the access points that the team member can use their permissions at.
After you grant Virtual Terminal access to your team member, they’ll receive an email with instructions for setting up their account. Team members will be able to see only the account elements to which you have granted access.