Booking apps and business directory listings are an important element of your digital presence. They should be consistent with your overall branding and optimized for customers to take action. These listings may be the first time consumers encounter your business, so it is important to make a strong impression with a limited amount of content.
An online business directory can include global sites such as Google My Business, Craigslist, Facebook, or Yelp, as well as thousands of localized directories that may list businesses in specific geographic areas or in specific niches. businesses that are categorized by location, niche, or other attributes, making it easier for consumers to find the products and services they need and to compare them against each other. Ensure that your business listings include up-to-date information and link to your website as a best practice for local SEO, which is how your business appears in high-intent, near-me search results. Learn more in the Square SEO Guide for Businesses.
Closely related to directories, and sometimes linked to them, are online booking and reservation platforms that allow consumers to schedule services such as haircuts, doctor visits, or other needs. Square Go allows clients to discover, book and rebook with Square Appointments sellers easily, and it’s free to use. The app saves time by eliminating the traditional scheduling back and forth over the phone. It also sends booking reminders that have helped lead to a 23% increase in rebooking.
As a business operator, it’s important to optimize your directory or booking platform listing with the right content and presentation, including images, keywords, basic information, and social media links. This will help you stand out in a crowded marketplace and help customers easily recognize your brand.
Here are some tips to drive sales with directory and booking listings:
- Photography — Eye-catching photos of your business and/or products are key to the success of your online directory or booking platform listing. Consider shots of your staff, the interior, your products and your services to help convey your brand image, as well as an exterior photo to help customers recognize your physical location. The photos should reflect the personality of your business and offer accurate depictions of your products and services. Here is a guide to directory listing photography.
- Search engine optimization (SEO) — Optimizing your directory or booking platform listing for SEO helps your business gain more visibility, and requires careful planning and the selection of the right keywords. Your business’s name, physical address, website, phone number, and email address should always be presented exactly the same way to optimize search engine results, and they should be listed in text form rather than within a photo, according to Hubspot. Conduct research to determine some of the most common keywords that your customers might use to look for your products or services, and include them strategically in your content.
- Basic information — Don’t forget to include information your customers need to know, such as a brief description of the full range of services offered, hours of operation, pricing, etc. Here’s some advice about what to include. If possible, consider adding staff bios, an About Us section or link and perhaps a map that pinpoints your physical location. Other information that potential customers might be interested in includes the availability of parking near your business and special deals, such as promotions or discounts for senior citizens.
- Social media — Platforms such as Facebook, Instagram, Pinterest, and TikTok have become important tools for conveying information about your business. In fact, reports indicate that young consumers increasingly search TikTok, Instagram, and other social media, rather than traditional search engines, to access information about fashion, beauty & personal care, travel, restaurants, and other interests in ways that could impact where they choose to shop. Include links to your social media accounts in your directory.
In short, your directory or booking platform listing should be a microcosm of your brand, describing your products or services in a way that is easy to digest and that makes your business stand out from the crowd. Although small in terms of the volume of content that it contains, a directory or booking platform listing can make a big impact among potential customers by gaining visibility on a platform clients are already visiting. Square Appointments offers a range of online booking solutions that can help you optimize the presence of your business online and attract more customers.
