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Square Point of Sale

Frequently asked questions

Questions you might have, answered all in one place.

Setting up your POS

How do I start using Square POS?
Download the Square POS app and sign in to open your account. Start accepting payments by entering card numbers without a reader. We’ll ship you a reader, which should arrive within 10 business days, or you can pick one up at a participating retail store.

How long will it take to set up my Point of Sale?
Getting set up to accept credit cards on Square only takes a few minutes. And with a few more minutes, you can set up items and take advantage of our entire suite of products to help you run and grow.

What if I have a question about my Square Point of Sale?
Our highly trained support team is available via phone or email. You can also learn from our Seller Community, or visit the Support Center 24/7 to find useful tips, articles, and thorough video walkthroughs.

How long does it take to get trained?
Square is so intuitive, there’s no training required. Really.

Fees and protection

How much does Square POS cost?
Our Point of Sale app is free and can support all kinds of businesses at any stage or size. The processing rate is 2.6% + 10¢ for every tapped (mobile payments), dipped (chip cards), and swiped (magstripe cards) payment.

Are there any hidden fees I should be aware of?
Nope. There are no long-term contracts, startup fees, authorization fees, statement fees, refund fees, PCI-compliance fees, or business card fees. Just pay when you use it. That’s it.

Do I have to pay for each of my employees to use Square Point of Sale?
No. You have basic POS functionality for any number of employees for free with Team Management, which also offers more advanced employee controls for a per location fee.

What cards can I accept with POS? Does the fee I pay vary by card?
You can accept every major card—Visa, Mastercard, American Express, and Discover—all for the same rate.

What does Square do to help with fraud protection?
Our systems monitor your payments to keep an eye on suspicious transactions. Machine learning and human expertise work hand in hand to adapt our technology to the shifting fraud landscape every day. And our team of fraud experts reaches out to you if we notice anything unusual.

Payments

What methods of payment can my customers use?
You can accept cards, cash, checks, and gift cards.

How do I take a payment with Square?
You can easily accept payments with Square hardware connected to your phone or tablet, through digital invoices, or through your computer.

Can I still take payments without a signal?
Yes, with Offline Mode, you can accept payments even when the internet goes down. They are then automatically sent through when you regain connectivity.

How do I issue refunds?
It’s really simple, but it’s probably easier to show you with our Point of Sale demo.

How quickly can I access my funds?
You can get your money in one to two business days, immediately on a Square business debit card, or directly transferred to your account for a fee.

Compatibility

Does the app work with my iPhone, iPad, or Android device?
Yes, it does.

Can I manage my inventory from my Point of Sale?
Square inventory management lets you keep a clear count of in-stock items in your item library. With inventory enabled, the stock count updates based on sales from the Square app, Square Invoices, and for orders shipped through your online store.

Does Square Point of Sale connect to printers or scales?
Yes, Square now works with multiple printers and scales. For a full list of printers, check out our shop.

Can I sell online with Square POS?
Square Online Store powers your online business with tons of eCommerce features. Square automatically syncs across your online store and POS, so it’s easy to keep track of orders, items, and inventory.

Does Square POS work with my existing business tools and services?
From accounting apps (QuickBooks) and eCommerce solutions (Wix) to inventory and team management (Homebase), Square works with apps for any need. Connect in just a few steps, sync your data, and manage apps right from your Square Dashboard.