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Over the years, Appointments has added dozens of features to help you manage and grow your business. With this new pricing structure, you now have the option to choose a plan with the features that are most essential to run your business, so you only pay for what you need.

The new Appointments plans went into full effect on April 26, 2022. If you did not subscribe to a plan before this date, we may have placed on a new plan based on your previous Appointments subscription, number of staff, and/or number of locations.

If you were previously on Appointments for free, you may have lost access to top features such as Google calendar sync, client confirmation texts/emails, multiple staff appointments, no-show protection, and more. To regain access to these features, we recommend you subscribe to Appointments Plus.

If you were previously on Appointments for Teams, you may have lost access to top features such as resource management, automatic contract sends, commissions, and unlimited permission sets for your team. To regain access to these features, we recommend you subscribe to Appointments Premium.

If you have created staff accounts and they are assigned to a custom permission set (e.g. Manager, Service Provider, Front Desk), you are utilizing Team Plus features. Team Plus, which is now included with Appointments Premium, allows you to define unlimited permission sets, set up commissions for your team, pull labor and sales reports, and more.
:If you subscribe to Free or Plus, you will only be able to create one set of permissions for your team under Team Permissions. To change a staff member’s permission set:

1. Visit the Staff page of your Square Appointments Dashboard.
2. Click the staff member that requires a changed permission set.
3. Under Staff Member Permissions, select the Team Permissions permission set.
4. If you see a message that this permission set does not have Appointments access enabled, click Enable team permissions for Appointments and follow the prompts to enable the proper permissions for this permission set to access Appointments.
5. Click Save.

You can always edit permissions by editing the Team Permissions set in the Employee Permissions settings on your Square Dashboard.

If you would like to keep access to create and assign unlimited custom permission sets, you will need to subscribe to either Appointments Premium or separately subscribe to Team Plus.

You may see information of the new pricing plans and features in your Appointments mobile app, but subscribing to an Appointments plan can only be done through your online Square Dashboard.

Yes! Appointments will still be available at no monthly cost under the Free plan, which enables you to manage bookings and payments for a single location. However, some features will only be available to paying subscribers. You only pay for processing fees.

Yes! Custom pricing is available to businesses who process more than $250k in card sales per year. With the custom pricing plans, you get access to all the features for free, and are eligible for subscription discounts on additional Square business tools. To find out if you’re eligible for custom pricing, please Contact Sales.

Any changes to your plan will be reflected in your next billing cycle (the first of the next month).

If you upgrade to the Plus or Premium plan, you will get access to those features immediately and your next bill will be prorated based on your activation date.

If you downgrade to the Plus or Free plan, you will get access to those features immediately, but we will not be able to provide a refund for any unused time under the paid subscription.

You can pause your subscription for up to three months — you won‘t be charged during this time. Resume your subscription at any time and pick up where you left off. To learn more about pausing subscriptions, visit our Pause Subscription FAQ.

You can select which location you would like the Free plan to be applied to. The data for your other locations will always be stored there, should you upgrade to a plan that manages multiple locations.

Please feel free to contact Square Support with any questions you may have. You can speak to our team via live chat, phone, or email.