Square Appointments FAQs

Review answers to commonly asked questions about using Square Appointments.

How much does it cost to use Appointments?

Pricing for Square Appointments is based on the number of staff you have associated with your account. If you’re using Square Appointments for Individuals, there is no monthly subscription fee.

When you create staff to manage and book appointments with your account, you’ll be charged a monthly service charge depending on the number of active staff associated with your account. You will also see a difference in your per transaction fee for processing your client’s card: 2.5% + $0.10, instead of the standard 2.75%.

  • Appointments for Individuals: Free
  • 2 to 5 staff: $50 per month and 2.5% + $0.10 processing fee
  • 6 - 11 staff: $90 per month and 2.5% + $0.10 processing fee
  • 11 + staff: Please contact us

Note: There is no extra fee for using Appointments with multiple locations.

When you create a staff member, you’ll begin your free 30 day trial.

How can I get started with Square Appointments?

You can get started with Appointments by heading to your online Square Dashboard. Create staff, services, and set up your online booking site.

Can I add booking with Appointments to my existing website?

Yes! If you already have a website, you can add the Appointments online booking widget to create a booking button. If you don’t have a website, Appointments offers a free online booking site for your clients to book online.

Will my Loyalty Program work with the Square Appointments app?

Yes! Clients can earn stars when you check them out from the Appointments app. However, to update your customer’s Loyalty status manually, you’ll need to use the Point of Sale app.

Read more about using Loyalty with the Point of Sale app.

Can I use passcodes to track my staff’s sales?

While you can use passcodes to track staff hours, it’s not recommended that you use employee passcodes to track staff sales. The sale will automatically be associated with the staff member the appointment was booked with.

What if I don’t want to give my staff full access?

You can limit your staff’s access to Appointments by adjusting their individual employee profile.

  • Service Provider: Allows staff member to manage their own calendar.
  • Front Desk: Access to all staff calendars.
  • Manager: Allows access to all calendars and account information. Manager role also allows staff members to sync their personal Google Calendar to Square Appointments.

Note: All of the above pre-set permission groups will automatically have Access Mobile Point of Sale enabled, with limited access. If you create a new group, you’ll need to make sure to manually enable this setting to allow your staff access to the Appointments app.

Will the Appointments app work on an Android device?

Not at this time. The Appointments app only works on Apple iPads and iPhones, but we’re working on bringing this app to Android.

Can I use Square Appointments to book classes or groups?

Not at this time.

What happens if my client cancels last minute, or doesn’t show up for their appointment?

You can create a custom cancellation policy and set up No-Show Protection to make sure you still receive payment.

Why is my client seeing appointment times in a different time zone?

The time zone on your client’s computer will set the timezone on your booking flow and reminder emails.

Your client can select a different time zone when booking. Learn more about online booking.

How can I cancel my free trial?

There isn’t a way to cancel the free trial with Appointments. At the end of the trial, you’ll be notified that 30-days has passed. You can either discontinue use of Square Appointments or subscribe by choosing your preferred payment method.

Note: To make sure that you’ve successfully discontinued your free trial or subscription, visit the Pricing and Subscriptions page on your Dashboard.

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