Square Appointments FAQ
Review answers to commonly asked questions about using Square Appointments.
How much does it cost to use Appointments?
Pricing for Square Appointments is based on the number of staff you have associated with your account. If you’re using Square Appointments for Individuals, there is no monthly subscription fee.
When you create staff to manage and book appointments with your account, you’ll be charged a monthly service charge depending on the number of active staff associated with your account.
For Square Appointments for Individuals, the processing fees are 1.9% per tap, insert, or swipe on Square Reader, Square Stand, Square Terminal, and Square Register.
For Square Appointments for Teams, the processing fees are 1.6% per tap, insert or swipe on Square Reader, Square Stand, Square Terminal, and Square Register.
For manually keyed-in or Card on File payments, the processing fee is 2.2% per transaction.
Appointments for Individuals: Free
2 to 5 staff: $39 per month + per transaction fee
6 - 10 staff: $79 per month + per transaction fee
11 + staff: Please contact us
Note: There is no extra fee for using Appointments with multiple locations.
When you create a staff member, you’ll begin your free 30-day trial.
How can I get started with Square Appointments?
Can I add booking with Appointments to my existing website?
Yes! If you already have a website, you can add the Appointments online booking widget to create a booking button. If you don’t have a website, Appointments offers a free online booking site for your clients to book online.
Can I use passcodes to track my staff’s sales?
While you can use passcodes to track staff hours, it’s not recommended that you use team passcodes to track staff sales. The sale will automatically be associated with the staff member the appointment was booked with.
What if I don’t want to give my staff full access?
You can limit your staff’s access to Appointments by adjusting their individual employee profile.
Service Provider: Allows staff member to manage their own calendar.
Front Desk: Access to all staff calendars.
Manager: Allows access to all calendars and account information. Manager role also allows staff members to sync their personal Google Calendar to Square Appointments.
Note: All of the above pre-set permission groups will automatically have Access Mobile Point of Sale enabled, with limited access. If you create a new group, you’ll need to make sure to manually enable this setting to allow your staff access to the Appointments app.
Will the Appointments app work on an Android device?
Not at this time.
Can I use Square Appointments to book classes or groups?
Not at this time.
Will my Loyalty Program work with the Square Appointments app?
Yes! Clients can earn stars when you check them out from the Appointments app. However, to update your customer’s Loyalty status manually, you’ll need to use the Square Point of Sale app. Read more about using Loyalty with the Point of Sale app.
Note: Square Appointments on Square Register does not feature Square Loyalty at this time. We recommend either using the Square Appointments app to checkout customers or using Square Point of Sale on your Square Register to access your Loyalty Program.
What happens if my client cancels last minute, or doesn’t show up for their appointment?
Why is my client seeing appointment times in a different time zone?
The time zone on your client’s computer will set the time zone on your booking flow and reminder emails.
Your client can select a different time zone when booking. Learn more about online booking.
How can I cancel my free trial?
There isn’t a way to cancel the free trial with Appointments. At the end of the trial, you’ll be notified that 30-days has passed. You can either discontinue use of Square Appointments or subscribe by choosing your preferred payment method.
Note: To make sure that you’ve successfully discontinued your free trial or subscription, visit the Pricing and Subscriptions page on your Dashboard.