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Square Appointments FAQ

Review answers to commonly asked questions about using Square Appointments.

How can I get started with Square Appointments?

You can get started with Appointments by heading to your online Square Dashboard. Create staff, services, and set up your online booking site.

How much does it cost to use Appointments?

Pricing for Square Appointments is based on the number of staff you have associated with your account. If you’re using Square Appointments for Individuals, there is no monthly subscription fee.

When you create staff to manage and book appointments with your account, you’ll be charged a monthly service charge depending on the number of active staff associated with your account.

Square Appointments for Individuals

The processing fees are 1.9% per tap, insert, or swipe on Square Reader, Square Stand, Square Terminal, and Square Register.

There is no monthly subscription fee for Square Appointments for Individuals.

Square Appointments for Teams

The processing fees are 1.6% per tap, insert or swipe on Square Reader, Square Stand, Square Terminal, and Square Register.

The monthly subscription fees for Square Appointments for Teams are:

  • 2 to 5 staff: $39 per month + per transaction fee.
  • 6 - 10 staff: $79 per month + per transaction fee.
  • 11 + staff: Contact our Sales Team to learn about custom pricing that is best suited for your business.

Manually keyed-in or Card on File payments

The processing fee for manually entered transactions 2.2% per transaction.

Note: There is no extra fee for using Appointments with multiple locations.

Can I get a free trial for Square Appointments for Teams?

Yes! When you create a staff member, you’ll begin your free 30-day trial.

Is Square Appointments right for my business?

Square Appointments is built to work with businesses of any size looking for a scheduling and point-of-sale system, including independent hairdressers, barbershops with multiple staff, photographers on the go and other service professionals who book their time. If you use Timely, Kitomba, Shortcuts or Acuity Scheduling, Square Appointments will likely fit more of your needs with our easy-to-use interface.

How can I switch from my current solution?

You can bulk import your customer list and inventory list to quickly get up and running with Square Appointments.

Can I add booking with Appointments to my existing website?

Yes! If you already have a website, you can add the Appointments online booking widget to create a booking button. If you don’t have a website, Appointments offers a free online booking site for your clients to book online.

Can I use passcodes to track my staff’s sales?

While you can use passcodes to track staff hours, it’s not recommended that you use team passcodes to track staff sales. The sale will automatically be associated with the staff member the appointment was booked with.

What if I don’t want to give my staff full access?

You can limit your staff’s access to Appointments by adjusting their individual employee profile.

  • Service Provider: Allows staff member to manage their own calendar.

  • Front Desk: Access to all staff calendars.

  • Manager: Allows access to all calendars and account information. Manager role also allows staff members to sync their personal Google Calendar to Square Appointments.

Note: All of the above pre-set permission groups will automatically have Access Mobile Point of Sale enabled, with limited access. If you create a new group, you’ll need to make sure to manually enable this setting to allow your staff access to the Appointments app.

What hardware or equipment will I need?

You can use Square Appointments on any desktop, tablet or smartphone using a web browser or the Square Appointments app, available in the App Store or Google Play. Square Appointments is also compatible with Square Register, our all-in-one hardware that features two screens for an intuitive, socially distant checkout. For the best customer checkout experience, we recommend using Square Appointments with Square Register or with an iPad and Square Stand. Note: At this time, Square Terminal does not support the Square Appointments app, but we plan to add this capability soon.

Will the Appointments app work on an Android device?

Yes! Learn how to download and set up the Square Appointments App for Android.

Note: There are a few features that are not yet available on the Square Appointments app for Android. In the meantime, you will be able to access them from your Appointments dashboard on your desktop computer or laptop.

  • Viewing an entire week’s calendar of appointments.

  • Creating and managing personal events and recurring appointments.

  • Viewing and scheduling appointments for other staff members.

  • Viewing multiple staff members’ calendars at a time.

Can I use Square Appointments to schedule classes or group bookings?

Not at this time.

Will my Loyalty Program work with the Square Appointments app?

Yes! Clients can earn stars when you check them out from the Appointments app. However, to update your customer’s Loyalty status manually, you’ll need to use the Square Point of Sale app. Read more about using Loyalty with the Point of Sale app.

Note: Square Appointments on Square Register does not feature Square Loyalty at this time. We recommend either using the Square Appointments app to checkout customers or using Square Point of Sale on your Square Register to access your Loyalty Program.

What happens if my client cancels last minute, or doesn’t show up for their appointment?

You can create a custom cancellation policy and set up No-Show Protection to make sure you still receive payment.

Why is my client seeing appointment times in a different time zone?

The time zone on your client’s computer will set the time zone on your booking flow and reminder emails.

Your client can select a different time zone when booking. Learn more about online booking.

How can I cancel my free trial?

There isn’t a way to cancel the free trial with Appointments. At the end of the trial, you’ll be notified that 30-days has passed. You can either discontinue use of Square Appointments or subscribe by choosing your preferred payment method.

Note: To make sure that you’ve successfully discontinued your free trial or subscription, visit the Pricing and Subscriptions page on your Dashboard.

Where can I use Square Appointments?

Square Appointments is only available in Australia, the United States, Canada, and United Kingdom at this time.

We’re looking to bring online scheduling software to other markets, but there’s no specific timeline for international availability.

Learn more about: Appointments

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