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Home>Sending & Receiving

Why Hasn't My Hardware Arrived?

If you have ordered hardware from the Square Shop, your hardware will arrive anywhere between 5 to 7 working days.

Keep in mind: If you've ordered multiple items from the Square Shop, it may arrive in multiple packages.

Hardware Orders

Check Your Hardware Order

If your account is set up correctly, you’ll next need to check your order via the Square Shop.

  1. From the Square Shop, click Sign In.

  2. In the top right hand corner, click My Account > Order Status.

  3. Click on your order to view your details.

If your order has been fully processed, you can track your order by selecting Track Order on your hardware order – your order may still be in transit.

Note: You can also follow along via the shipment email from our tracking partner Narvar. You should receive a confirmation email and shipping confirmation email from Narvar once your order has been processed and shipped.

While You are Waiting for Your Hardware

While you’re waiting for your order to arrive, you can manually enter payments from the Square app, send Square Invoices Plus , or process payments using the Virtual Terminal in your online Square Dashboard.