Cashier Training Tips To Implement During Onboarding

Cashier Training Tips To Implement During Onboarding
The benefits of well-trained cashiers include more accuracy and less fraud, a balanced cash drawer at the end of the shift, shorter lines, and happier customers. Here are the top cashier training tips
by Square Sep 04, 2018 — 5 min read
Cashier Training Tips To Implement During Onboarding

Good cashier training is critical to your business running smoothly. The benefits of well-trained cashiers include more accuracy and less fraud, a balanced cash drawer at the end of the shift, shorter lines, and happier customers.

So it’s important to provide comprehensive cash register training for any employee who might use a point of sale or process payments. The cash register training tips below will help you train cashiers for better efficiency, smoother onboarding, fraud reduction, and handling angry customers effectively.

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Cashier training tips for efficiency

Well-trained cashiers not only process payments quickly and correctly, but they also provide a friendly face for your brand. The following cash register training tips help streamline the checkout process, which is good for customers and your business’s bottom line.

Cash register training tips to improve onboarding

A well-thought-out cashier training helps your new cashiers operate the register with confidence, giving them the tools they need to take customers’ payments and reduce their reliance on other staff.

Cash register training tips to reduce fraud

To protect your business, your cashier training should include money-handling best practices and tips to reduce fraud.

Cashier training tips for handling angry customers

Despite your staff’s best efforts, sometimes things go wrong with your POS or cash register and customers get angry. Have a clear, approved way of handling upset customers.

Take cues from Nonviolent Communication, a communication technique that focuses on active listening and empathy. During cash register training, discuss the process and role play — first with the new hire as the angry customer and the experienced cashier demonstrating how to defuse the situation. Then switch roles. Offer constructive feedback afterwards.

These tips will help your staff handle angry customers:

Now that you’re armed with these cash register training tips, you should be able to organize a comprehensive cashier training and get your new hire quickly up to speed and ready to accept payments.

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