Square AI Terms of Service

Last Updated: October 27, 2026

These Square AI Terms of Service (“Square AI Terms”) govern your use of products, services, features, or tools that are powered by or offer you access to artificial intelligence (“AI”) technology (such as generative AI, agentic AI, voice AI, machine learning (“ML”), deep learning, large language models, neural networks, and other AI technology (collectively, “AI Products”) that are offered by Block, Inc. (“Square,” “we,” “our,” or “us”) or a third party. If you are a Square seller (“Seller”), by using AI Products, you agree to be bound by the General Terms of Service (“General Terms”), these Square AI Terms, and any other terms, policies and guidelines applicable to the Services (collectively, the “AI Terms”). If there is a conflict between these Square AI Terms and the General Terms, these Square AI Terms control with respect to your use of AI Products and AI Content, and the General Terms control in all other respects, notwithstanding any provision of the General Terms stating that the General Terms prevail over other agreements. If you are an employee, contractor, agent, or authorized user, or are otherwise any other individual that helps Square sellers operate, manage, or support activities for which they use the Services of a Seller (collectively, “Personnel”), you agree to be bound to the Workforce Terms of Service (“Workforce Terms”), these Square AI terms, and any other terms, policies, and guidelines applicable to the Services (collectively, the “AI Terms”). If there is a conflict between these Square AI Terms and the Workforce Terms, these Square AI Terms control with respect to your use of AI Products and AI Content, and the Workforce Terms control in all other respects. “You” or “you”, for purposes of these Terms, applies to both Sellers and Personnel, except to the extent otherwise specified. The licenses granted to us in these Square AI Terms and any other Terms applicable to you are cumulative, and neither expands the scope of the other. If you are using the AI Products on behalf of a business, you represent to us that you have the authority to bind that business or entity to these Terms, and that business, including its Personnel, accepts these AI Terms. Defined terms not otherwise defined herein have the same meaning as in the General Terms.

I. Access and Acceptable Use Policy

AI Products may allow you to interact with them by providing text, audio, images, content, data, or other inputs. Input also includes text, audio, images, content, or data relating to your business or customers that we collect or obtain as authorized under the General Terms, Privacy Notice, and use with the AI Products (collectively, “Input”). In response to your interactions with the Services, AI Products may generate text, audio, images, content, data, or other output (“Output”) (collectively, “AI Content”). You are responsible for all Inputs as well as all Outputs generated in response to your interactions with the AI Products.

AI Products may allow you or your customers to provide Input through your microphone or may respond with audible responses. When using these AI Products, be aware of your surroundings as any commands or other prompts that you speak, or audible responses that you receive from the AI Products, may be heard by others. Any Inputs captured while you are using these AI Products, including those Inputs that you did not intend to transmit, such as the voices of other people near you, will be presumed to be authorized by you.

Some AI Products may be provided in the form of a chatbot, agent, or virtual AI representative. You acknowledge that the AI Products are not human and can make mistakes or provide incorrect, incomplete, inaccurate, unintended, or offensive Outputs. Results may vary based on your specific Inputs, prompts, and instructions. It is your responsibility to always check the accuracy and appropriateness of the Outputs. You should not use the AI Products or their Outputs for legal, financial, tax, medical, employment, or other professional advice or rely on them for significant business decisions.

You should not use any AI Product or Outputs in any way that is harmful, misleading, or violates the rights of any person or entity.

In addition to any limitations covered in other applicable terms, you agree that you will not access or use, or allow, encourage, facilitate, or instruct others to access or use, AI Products or Outputs in a manner that:

• Makes decisions impacting hiring, termination, promotion, demotion, or any other consequential decision impacting someone’s employment;

• Misleads anyone that content generated by AI Products is human-generated;

• Provides medical, psychological, legal, financial, tax, employment, investment, housing, insurance or other specialized advice;

• Generates or disseminates:

  1. Content that is misleading, illegal, fraudulent, deceptive, abusive, hateful, inflammatory, or could lead to harm (such as self-harm, discrimination, bullying, humiliation, or other emotional harms);
  2. Content that may violate or infringe upon the rights of others, including privacy or data protection rights, intellectual property rights, and other proprietary rights;
  3. Content that constitutes anticompetitive conduct, such as price-fixing or predatory pricing, coordinating prices, rates, or product availability with competitors, or any other practices prohibited under applicable competition or antitrust laws;
  4. Content that may be libelous, slanderous, or defamatory;
  5. Political content, including for dissemination in electoral campaigns;
  6. Spam, ransomware, keyloggers, viruses or other software;
  7. Content that contains corrupted data or any other harmful, disruptive, or destructive files;
  8. Hateful, harassing, abusive, violent, or highly offensive content that attacks or dehumanizes a group based on race, ethnicity, national origin, religion, serious disease or disability, gender, age, or sexual orientation;
  9. Contains adult content, pornographic material, images of explicit nudity, depictions of graphic violence or gore, or content that otherwise promotes, glorifies, or threatens violence;
  10. Content promoting or generating violent extremism or terrorist content;
  11. Content that encourages committing any type of illegal activity; or
  12. Content related to child exploitation or sexual abuse.

• Generates realistic images, video, or audio depicting an identifiable real person without that person’s consent, or that falsely depicts any person as saying or doing something they did not say or do; or

• Removes, alters, or obscures any watermark, label, metadata, or other provenance information applied to Outputs by Square or its providers; or

• Impersonates any person or entity or falsely states or otherwise misrepresents your affiliation with a person or entity; or

• Violates any applicable laws or regulations or promotes, contributes to, or encourages illegal or unlawful activity or activity that gives rise to civil liability; or

• Overrides safety or privacy filters, controls, or mechanisms.

The AI Products are intended solely for use in connection with your business operations. You may only use the AI Products for legitimate business purposes, such as creating, managing, or supporting business-related content, workflows, communications, websites, applications, or other authorized business activities. You may not use any AI Product as a personal chatbot, personal assistant, general purpose AI companion, or for any non-business purpose.

In addition to Square’s other rights, Square reserves the right to suspend, terminate, or otherwise modify your access to AI Products or other Services as determined in our sole discretion at any time for any reason, including if we identify any misuse or suspected misuse.

II. Your Content

You are responsible for all Input and Output, as defined in Section 1 (Access and Acceptable Use). You are also responsible for ensuring that any AI Content complies with all applicable laws, regulations, and terms before generating, using, transmitting, or sharing it. You represent and warrant that you own, control, or have otherwise lawfully obtained all of the rights, permissions, or consents necessary to grant the rights and licenses to Inputs under the AI Terms, including all rights and consents from any individual depicted in, and any owner of, any image, video, or audio you provide as Input, and including the right for Square and its subsidiaries, affiliates, and successors to use and disclose the Input, and to grant any rights and licenses in Inputs (including by way of license or sublicense), as contemplated under the AI Terms.

You agree you will not enter, upload, or otherwise provide any sensitive personal data of any individual (such as payment card data, biometric data, government-issued identification numbers, protected health information subject to HIPAA, or any data that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or data concerning anyone’s sex life or sexual orientation) asInputs. This restriction applies to data that you or your Personnel provide, and not to data that Square collects or processes under the General Terms. If you provide sensitive data in violation of this section, you agree that Square is not responsible for any claims arising from your submission of that data.

Outputs are not factual or financial, investment, tax, legal, or professional advice, nor a substitute for such advice, and may not be relied upon as such. When using Outputs, you agree to inform viewers of those Outputs that the content is AI-generated, where required by applicable law or Square’s policies.

You understand that AI is an evolving technology that may make mistakes. It is your responsibility to verify the accuracy and suitability of all AI Content and ensure that your use and provision of AI Content complies with all applicable law, regulations, and terms, and does not infringe upon any intellectual property, privacy rights or proprietary rights of others.

If you are a Seller, as between you and Square, to the extent permitted by applicable laws and regulations, you own your AI Content, including AI Content generated by your Personnel, and excluding any portions that are owned or controlled by Square, or its subsidiaries or affiliates, or any of their respective licensors (the “Square Parties”), including Template App Materials (as defined in Section 7). Notwithstanding anything in this Section 2, Template App Materials are not your AI Content, and nothing in this Section 2 limits Square’s rights under Section 7. You will need to make your own determination regarding the rights you have in your AI Content, taking into account, among other things, the rights that third parties may have in the AI Content, how it will be used, the extent to which it was generated by AI, and the laws of the relevant jurisdictions. You grant us and our subsidiaries, affiliates, and successors a worldwide, non-exclusive, royalty-free, fully-paid, transferable, irrevocable, perpetual, and sub-licensable (through multiple tiers) right to use, reproduce, modify, adapt, publish, prepare derivative works of, distribute, publicly perform, and publicly display your AI Content throughout the world in any form or media to provide, promote, incorporate into, train, fine-tune, test, evaluate and develop the AI Products or other products, services and technology, and for Block’s other business purposes. You retain all rights in your AI Content, subject to the rights you granted us in the Square AI Terms.

IF YOU DO NOT WISH TO GRANT SQUARE A LICENSE TO ANY OF YOUR AI CONTENT, PLEASE DO NOT USE SQUARE’S AI PRODUCTS.

You may modify or remove your Outputs via your Square Account or by terminating your Square Account, but your Outputs may persist in historical, archived or cached copies and versions thereof available on or through the AI Products. Except for portions of AI Content owned or controlled by the Square Parties, and except for Template App Materials, Square agrees not to claim it owns the copyright in your AI content. In the event that any of your AI Content is alleged to be unlawful or otherwise causes your breach of these Square AI Terms, Square may disclose such AI Content to law enforcement or other governmental authorities, or in response to a court order.

Although we have no obligation to monitor any AI Content, we have absolute discretion to remove AI Content at any time and for any reason without notice. We may also monitor such AI Content to detect and prevent fraudulent activity or violations of these or other applicable terms. You understand that by using the AI Products, you may be exposed to content that is inaccurate, incomplete, offensive, indecent, objectionable, or does not meet your expectations. Square does not warrant or guarantee the accuracy, completeness, or reliability of any Output, or that any Output or use of it does not infringe any third-party rights. We take no responsibility and assume no liability for any AI Content, including any omissions, errors, loss or damage to any of the AI Content.

We may impose limits on the number of Outputs you can create with AI Products. You may be notified if you have reached the maximum number of Outputs for your account.

III. Third-Party Rights

You may not use AI Products to create content that violates third-party copyright, trademark, privacy or other rights. This may include, but is not limited to, entering text prompts to generate a third-party brand logo, uploading an Input image, logo, photograph, font, or other content that includes a third party’s copyrighted content, generating images that include any third party’s trademarks, trade dress, or characters, or Square Marks other than as permitted under Square’s brand guidelines, or using a third party’s personal information or likeness in violation of their privacy, publicity, or data protection rights. If you are not sure whether your content violates the rights of a third party, you should consult your own legal advisor.

If you believe that third party material hosted by Square infringes your copyright or trademark, please see our Intellectual Property Removal Policy located here. If you have a contract or other dispute with a third party regarding content you or they have uploaded to our Services, please resolve the issue directly with the third party. We will not moderate contract, employment, or other disputes between our customers and third parties.

IV. No Model Training

When using our AI Products or Outputs, you agree you will not use them to train other AI models or technology.

This means you must not, and must not allow third parties to, use any AI Products or Outputs or other information received or derived from AI Products, to directly or indirectly create, distill, train, test, fine-tune, or otherwise improve any AI software or systems, including any architectures, models, or weights.

V. Third Party Technology Partners

Square may use technology provided by third party service providers (“Third Party Services”) to provide some functionality for AI Products. Square may also offer you access to Third Party Services through the AI Products or enable you to access, interact with, and manage the Services through integrations with third party service providers. You acknowledge that your AI Content, including any personal or sensitive data you choose to include within that AI Content and other data and information you provide, may be shared with such Third Party Services to enable functionality within and provide the AI Products, improve the products and services of such third parties, and enable access to the Services through third party tools.

By using AI Products, you direct and consent to personal data you include in an Input being transferred to these third parties, and you agree that your use of and any submission of Content to, such Third Party Services may be subject to the terms and privacy policies associated with those third parties, where indicated by Square, or as otherwise agreed between you and such third parties. For example, if you access your account with a third-party through the AI Products, your account, and any data and information you provide to such a third party through the AI Products, may be governed by terms between you and such third party, in addition to the AI Terms.

Your use of these Third Party Services may enable interoperability between a Third Party Service and your Content or Square’s Services. Such Third Party Services are not provided, operated, or controlled by Square, and their availability, reliability, security, and data handling practices may vary. As between you and Square, you are responsible for the security and accuracy of any Content you elect to transmit or make available to a Third Party Service, including any unauthorized access. You expressly acknowledge and accept all risks associated with integrating with a Third Party Service, including risks related to data security, prompt injection, model hallucination, errors, omissions, and unintended actions. You acknowledge and agree that any data shared with a Third Party Service is directed by you, that you are responsible for determining which data, if any, is appropriate to share with Third Party Services, and for managing any permissions and access levels associated with any third party integration.

You can update your Third Party Service settings or disconnect a Third Party Service at any time. See the General Terms for more information about third-party products and services offered through the Services.

VI. Agentic Features

The AI Products include agentic features (“Agentic Features”) such as Managerbot, which may perform autonomous actions associated with your Square account (or if you are Personnel, your Employer’s Square account), Third Party Services, or third party websites on your behalf. This includes, for example, reading and fetching data, creating, modifying, processing, or deleting data, sending communications, accessing and navigating third party websites, posting content, calling tools, and executing code (“Agentic Actions”). If you are a Seller, you authorize and take responsibility for Agentic Actions that are requested, prompted, configured, allowed, or approved by you or your Personnel, including Agentic Actions that are initiated or operate autonomously within the scope of the access, permissions, and authority granted by you or your Personnel. You are responsible for configuring appropriate permissions, approval requirements, and other settings associated with your and your Personnel’s use of such Agentic Actions. You are further responsible for all prompts, instructions, and information you or your Personnel provide to the AI Products and the corresponding Agentic Actions the AI Products, including Managerbot, take, direct, or suggest in furtherance of those prompts, instructions, and information.

The AI Products are provided for your convenience only, and approval and automated review controls, where available, are provided as settings that support your use of AI Products, which may not identify or prevent unintended, unauthorized, incorrect, irreversible, or harmful actions.

You agree that you will apply human review for any actions, including those involving material employment, financial, or business decisions, material transactions, external communications, permission changes, legal agreements, or any actions that have an impact on you, your employees, your customers, or other third parties.

Square is not responsible for actions, omissions, communications, transmissions, data sharing, account changes, deletions, or other Agentic Actions authorized or initiated by you or your Personnel. You and your Personnel may not use Agentic Features to violate these Terms, the Access and Acceptable Use Policy, or applicable law, to circumvent rate limits, authentication, security or moderation controls, to scrape or harvest data without authorization, or to perform unauthorized, deceptive, or harmful actions.

VII. Managerbot Apps

As part of the AI Products, Square provides Managerbot Apps, which enable you to create, deploy, and operate web applications (“Apps”) hosted by Square on subdomains of squareup.com that can interact with your Square Account or a connected Third Party Service. “Managerbot Apps” means any App created, configured, modified, deployed, or operated through or in connection with Managerbot, including through Managerbot conversations, the Square CLI, any other Developer Tool, any AI System, or any Third Party Service, if the App is hosted by Square. Using Managerbot Apps, you have the option to create an App using a Managerbot prebuilt template (“Template App”) or a custom App (“Custom App”) that does not rely on a template or other materials we provide. Any App that incorporates any Template App Materials is a Template App. An App from which all Template App Materials have been removed or replaced is treated as a Custom App, and its materials are your AI Content, subject to the qualifications and exclusions in Section 2 (Your Content) and the license granted to Square under Section 2.

(a) Your Managerbot App Content. Square owns and retains all rights in any Template App, and all Square-provided templates, code, runtimes, designs, configurations, layouts, images, icons, illustrations, fonts, and other visual assets, and related materials, including any modifications, enhancements, updates, or derivative works of any of the foregoing, whether made by or for Square, by you or your Personnel, or by any AI Product at your or their direction (“Template App Materials”) associated with Managerbot Apps. Third-party assets included in Template App Materials may be subject to additional license restrictions, and you may use them only within your App. You hereby assign, and agree to assign, to Square all right, title, and interest in any Template App Materials that you, your Personnel, or any AI Product at your or their direction create. To the extent any such rights cannot be assigned, you grant Square an exclusive, perpetual, irrevocable, worldwide, royalty-free, fully-paid, transferable, and sublicensable license to exercise them, and you waive (and will cause your Personnel to waive) any moral rights in them. We grant you a limited, non-exclusive, non-transferrable, revocable license to use, copy, and modify such Template App Materials solely for the development, deployment, and maintenance of your App for your own business on subdomains of squareup.com. Except as expressly permitted in this Section 7(a) or by applicable law, you may not copy, modify, distribute, sublicense, reverse engineer, decompile, or disassemble Template App Materials, or use them off a squareup.com subdomain . Any code, designs, configurations, layouts, and related materials, including any modifications, enhancements, updates, or derivative works that you create, develop, or publish to create a Custom App (“Custom App Materials”), excluding any Template App Materials, are your AI Content, subject to the qualifications and exclusions in Section 2 (Your Content) and the license granted to Square under Section 2. Ownership and licensing of Managerbot Apps and their materials are governed by this Section 7, regardless of the tool or service used to create or modify an App. All rights and obligations associated with your AI Content and your use of the AI Products in these AI Terms apply equally to your use of Managerbot Apps.

(b)Subdomains. When you deploy or publish an App, it will be hosted on a subdomain of squareup.com (for example, [your-app-name].apps.managerbot.squareup.com). You acknowledge and agree that:

• Square retains all ownership rights in the squareup.com domain and all subdomains. You have no proprietary or other rights to any squareup.com subdomain.
• Square may, in its sole discretion, reclaim, reassign, suspend or terminate any subdomain at any time for any reason;
• Square will, by default, auto-generate a unique subdomain URL associated with your App. If you choose to create a custom subdomain URL, it must comply with the Acceptable Use Policy in these AI Terms and will not contain any sensitive personal information of any person;
• Square does not guarantee and you will not rely on the availability or usability of any particular subdomain.

(c) Apps Support. Template and Custom Apps are provided “as is”, “as available”, and without any commitment of support, maintenance, service levels, error correction, updates, enhancements, documentation, training, or ongoing availability, except for any support Square elects to provide in its sole discretion. We do not represent or warrant that any Managerbot App will continue to operate, remain compatible with the Services, be supported in future versions, or meet your current or future requirements. You agree that any Managerbot App you create, develop, or publish, including an App based on a Template App, is not affiliated with Square’s brand or endorsed by Square in any way, notwithstanding that it is hosted on a squareup.com subdomain.

(d) Our Right to Terminate or Suspend. We may (but have no obligation to) review, reject, modify, suspend, discontinue, replace, restrict, or remove any Managerbot App for any reason at any time without notice, including (but not limited to) if we determine the App creates security, legal, compliance, product, technical, business, or other risk. You agree that if your Square Account is disabled, frozen, or deactivated for any reason, you and any Personnel with access will no longer be able to access or update existing Apps or create new Apps. Upon suspension, restriction, or removal, you acknowledge and agree that Square has no obligation to maintain or persist any data associated with your App or to facilitate the transfer of data to you or any third party, except as required by law.

(e) No third party application use. All Managerbot Apps are intended and built to operate exclusively on subdomains of squareup.com, and are not validated or warranted for compatibility or operability on any other platform. Template App Materials may not be used or repurposed except as permitted under Section 7(a), and in no event off a squareup.com subdomain.

(f) Third Party Services. If you create or modify an App using a Third Party Service,the Square CLI, any other Developer Tool, an AI System, or a combination of them, and the App is hosted by Square, the App is still a Managerbot App governed by Section 7. The Developer Terms govern only your use of the applicable Developer Tools themselves, and any terms of a Third Party Service govern only your relationship with that third party. As between you and Square, this Section 7 governs ownership, licensing, and use of the App and App materials, regardless of the tool or service used to create or modify the App.

(g) No Sharing or Marketplace. Except as Square expressly authorizes in writing or through features it makes available, and subject to any additional terms Square requires, you may not: (i) share, publish, distribute, sell, license, or otherwise make available any Template App Materials, or any App to the extent it contains Template App Materials; (ii) permit any other Square account to install, copy, or operate any App; or (iii) use Managerbot Apps to operate a marketplace or to create, sell, or distribute app templates. This Section does not restrict access to and use of your Custom Apps by you, your Personnel, or users your Custom App is designed to serve, and does not limit your rights in Custom App Materials outside the Square platform, except as provided in Section 7(e).