Square Feedback

Collect customer feedback from digital receipts—free.

Get started
Send a receipt

With Square Register, customers choose how they’d like receipts—email, text message, or printed.

Collect feedback

Customers leave feedback directly from their email or text message receipt.

Resolve issues

Receive alerts in your inbox and reply directly to customers to resolve any issues.

Get more

Gain insights into your customers for just $10 a month. See what they’re buying, how often they visit, and more.

Features

Open a new line of communication.

Complete transactions on a smartphone or tablet with the free Square Register app. View feedback and respond to customers from your free Square Dashboard at square.com.

Comments welcome

Digital receipts make it easy for customers to leave feedback any time. Customers can provide details and choose to receive a response from you.

Conversations, not reviews.

Connect directly with customers that leave feedback. Alerts tell you when a customer leaves a comment—reach out to better understand the issue and resolve it.

Get the full breakdown

Specific categories like customer service and product quality help ensure every piece of feedback is valuable.

Manage feedback anywhere.

Review feedback in your Square Dashboard—the same place you view sales reports. Sign in at square.com from any computer to manage feedback from wherever you are.

See where you’re succeeding

Filter feedback by date and category to track the success of menu changes, staff hirings, and more. See where you’ve improved over time and where you can do better.

Upgrade

Get customer insights for $10 a month.

Pay one flat monthly rate to learn even more about your customers—like favorite items, visit frequency, purchase history, and more. Tailor your response based on what you know about the customer.

Put their input to work

Learn more about your business through customer behavior—and start making their preferences part of your business decisions.

Testimonials

Customers can now connect with Square businesses after every transaction.

I love that Feedback enables me to have an open dialogue with my customers. It’s even better that it integrates into my Square Dashboard.

Liz Hawrylo, Owner of Loving Cup

Pricing

Free

w/ Register

See how Square works for your business type.