Payment Solutions for Small Businesses
Buzz Wax Malibu
Buzz Cadenhead runs a hand car wash nestled behind the gates of California country clubs. His crew is outfitted in white uniforms. His business, Buzz Wax Malibu, is humming.
After a decade of work, Cadenhead knows what it takes to scale. Outside of elbow grease and some good wax, here are the tools he trusts to keep cars rolling in.
In the beginning, Buzz Wax Malibu only took cash. But customers kept asking about credit card acceptance. He wanted to find a payment provider that would solve the problem fast. “My business is customer service.”
“Back then, you had to work with a bank. You had to work to get a machine. You had cables. It wasn’t hip,” said Cadenhead. Then Square came out with its first Reader. “It worked out fantastic.” Easy setup and a convenient design allowed the business to process credit cards quickly. That was the starting line.
It worked out fantastic.
In recent years, new product launches have allowed Cadenhead to provide even more convenience to his customers. “They just want to drop off their keys, go play tennis, get in a clean car, and drive away.” To shorten and smooth out a service, Cadenhead uses Square Invoices. By capturing a phone number or an email address at the start, a crewmember can email or text an invoice to the customer and move on with their day. No need to wait for payment.