A flexible solution for all your booking and payment needs.

Square Appointments is simple yet powerful appointment scheduling software that helps you run and grow your business. Spend less time organising your schedule by managing your calendar, client appointments and new requests all in your Square Appointments dashboard.

Visit Settings to manage your booking preferences, calendar settings and client communications, plus set a custom cancellation policy to eliminate no-shows.

Visit Locations to manage your public profile, business hours and time zone.

Visit Services to customise the duration cost, and time between appointments.

Visit Staff to create staff member profiles, enable staff notifications, set hours and locations, and create custom staff logins. To alter staff permissions, such as calendar and point-of-sale access, you’ll want to view their employee profile.

Visit Online Booking to invite new and existing clients to book appointments directly from your booking site or create custom booking widgets to add to your existing website.

Visit Overview to view your pending and upcoming appointments and accept ones that work for you.

Visit Calendar to keep your business and staff organised.

Visit Clients to enter and then view clients’ contact information, history and appointment notes.

To create staff for booking, go to your Square Appointments dashboard.

1. Click Staff > Add Employee.
2. Choose to either Create New Employee or select an existing employee if you’ve already created their profile.
3. Select a role. You can also create a new role from the Employees tab on your Dashboard.
4. Adjust your staff’s level of access and click Save.

Note: If you are currently using Square Appointments for Individuals, there’s a monthly charge for utilising staff management.

To enable a cancellation policy from your online Square Appointments dashboard:

1. Visit the Settings tab of your Square Appointments dashboard > select Calendar & Booking.
2. Scroll to cut-off time for allowing clients to cancel or reschedule > set cut-off time.
3. Click Save.

Once the cut-off time has been defined, you can set up No-Show Protection:

1. Select the Payments & Cancellations section of the Settings tab.
2. Click Booking with No-Show Protection.
3. Select whether you’d like to charge a flat fee per appointment, or choose to charge an individual fee for each service.
4. Click Save.

To enable a cancellation policy from the Square Appointments app:

1. Tap Settings > Online Booking.
2. Tap Hold Card for No-Show Protection.

If you enable No-Show Protection from the Square Appointments app before setting a cancellation policy using the steps above, the following default settings will be applied:

Cut-off Time: 24 hours prior to the start of the appointment.

Cancellation Fee: 50% of the total service price for services created in-app, $0 for services created online. To update, head to your Services tab.

Once No-Show Protection has been set up for online bookings, you can also enable the setting for appointments booked from your online Square Appointments dashboard by saving your client’s card on file.

After you’ve set up your cancellation policy and clients book with you, Square will attempt to verify their payment card with a $0–$1 charge. If the authorisation is successful, we will immediately void the charge. Your customer will not be charged unless they cancel outside of your specified cut-off time and you choose to enforce your cancellation policy. Your cancellation fees will be recorded in your payment history and transferred to your linked bank account per your transfer schedule.

You can also cancel an open appointment and charge your customer the cancellation fee from the Square Appointments app. To do so, open the app, tap the appointment from your calendar and follow the prompts to cancel the appointment and charge the fee.

Customise your client communication from your Square Appointments dashboard:

1. Log in to your Square Appointments dashboard.
2. Click Settings > Communications.
3. Edit the language of automated messaging, leave the default settings or disable reminders.

Note: You’re only able to customise the messaging for email notifications at this time, not SMS. To read additional FAQs, click here. To contact our Support team, click here.