Timely resources for sellers
Square Appointments

A flexible solution for all your booking and payment needs.

Free for individuals. Affordable for teams.

Square Appointments

Powerful appointment scheduling software.

Free customer booking website

All your services are instantly bookable by customers on your free online booking website or booking links on Google and Instagram.

Integrated payments

Collect payment at checkout, require prepayment when customers book or send professional invoices.

Automated text and email reminders

Send automated reminders of upcoming appointments and change notifications via email or text.

No-show protection

Protect your time and your business by requiring full prepayment, or charge a cancellation fee to reduce no-shows.

A scheduling app that’s easy for you, and your customers.

Customers can book 24/7. You can accept or decline from anywhere and keep track of multiple staff or locations, all in one account.

Scheduling that helps you grow.

Reach more potential clients with a free online booking site that automatically displays your services and availability. Use features like processing time to let clients book during downtimes of existing appointments.

Integrate Instagram and Google

Let customers instantly book an appointment without ever leaving the Instagram app or, with a few clicks, find your business and book an appointment right from Google—at no additional cost.

Feel secure with our best-in-class payments.

Accept every payment
Accept every kind of payment quickly, right in the booking app. You can also get paid over the phone by keying in payments.

Save cards on file
Clients can add and manage cards through their customer account, making it easier for them to book and for you to get paid.

Our powerful point of sale is built right in.

Checkout is easy (and fast)
Accept card payments directly from an appointment—just a tap or a dip and they’re all set.

Sell products? No problem.
Sell items and services directly from an appointment, too. Track inventory in real time and get email alerts when items run low.

Advanced reporting
View real-time sales reports by item, tender type and discounts, right in your booking app. Compare sales by hour, week and year.

Customer receipts
Send receipts via email or text message, or print them out. Collect customer feedback from digital receipts.


As you grow, we grow with you.

Employee and location management

You can adjust schedules, give employees different levels of access, and manage every location from one account.

Individual employee calendars

Employees can view their schedule on any synced device. Appointment confirmations are sent to them directly.

Track all the schedules

View all your employees’ schedules together so you can see at a glance who’s available and who’s swamped.

Pricing

30-day free trial for plans with multiple employees.

Individual

Free

1.9%

Per tap or dip

2-5 Employees

$39

Per month

1.9%

Per tap or dip

6-10 Employees

$79

Per month

1.9%

Per tap or dip

Have more than 10 employees? Contact Sales >

Learn more about pricing.

Start booking appointments.

Sign up free

No credit card required. No long-term commitments.


FAQs

  • How can I get started with Square Appointments?

    Square Appointments is simple yet powerful appointment scheduling software that helps you run and grow your business. Spend less time organising your schedule by managing your calendar, client appointments and new requests all in your Square Appointments dashboard.

    Visit Settings to manage your booking preferences, calendar settings and client communications, plus set a custom cancellation policy to eliminate no-shows.

    Visit Locations to manage your public profile, business hours and time zone.

    Visit Services to customise the duration cost, and time between appointments.

    Visit Staff to create staff member profiles, enable staff notifications, set hours and locations, and create custom staff logins. To alter staff permissions, such as calendar and point-of-sale access, you’ll want to view their employee profile.

    Visit Online Booking to invite new and existing clients to book appointments directly from your booking site or create custom booking widgets to add to your existing website.

    Visit Overview to view your pending and upcoming appointments and accept ones that work for you.

    Visit Calendar to keep your business and staff organised.

    Visit Clients to enter and then view clients’ contact information, history and appointment notes.

  • How can I create and manage staff?

    To create staff for booking, go to your Square Appointments dashboard.

    1. Click Staff > Add Employee.
    2. Choose to either Create New Employee or select an existing employee if you’ve already created their profile.
    3. Select a role. You can also create a new role from the Employees tab on your Dashboard.
    4. Adjust your staff’s level of access and click Save.

    Note: If you are currently using Square Appointments for Individuals, there’s a monthly charge for utilising staff management.

  • How do I set up a cancellation policy?

    To enable a cancellation policy from your online Square Appointments dashboard:

    1. Visit the Settings tab of your Square Appointments dashboard > select Calendar & Booking.
    2. Scroll to cut-off time for allowing clients to cancel or reschedule > set cut-off time.
    3. Click Save.

    Once the cut-off time has been defined, you can set up No-Show Protection:

    1. Select the Payments & Cancellations section of the Settings tab.
    2. Click Booking with No-Show Protection.
    3. Select whether you’d like to charge a flat fee per appointment, or choose to charge an individual fee for each service.
    4. Click Save.

    To enable a cancellation policy from the Square Appointments app:

    1. Tap Settings > Online Booking.
    2. Tap Hold Card for No-Show Protection.

    If you enable No-Show Protection from the Square Appointments app before setting a cancellation policy using the steps above, the following default settings will be applied:

    Cut-off Time: 24 hours prior to the start of the appointment.

    Cancellation Fee: 50% of the total service price for services created in-app, $0 for services created online. To update, head to your Services tab.

    Once No-Show Protection has been set up for online bookings, you can also enable the setting for appointments booked from your online Square Appointments dashboard by saving your client’s card on file.

    After you’ve set up your cancellation policy and clients book with you, Square will attempt to verify their payment card with a $0–$1 charge. If the authorisation is successful, we will immediately void the charge. Your customer will not be charged unless they cancel outside of your specified cut-off time and you choose to enforce your cancellation policy. Your cancellation fees will be recorded in your payment history and transferred to your linked bank account per your transfer schedule.

    You can also cancel an open appointment and charge your customer the cancellation fee from the Square Appointments app. To do so, open the app, tap the appointment from your calendar and follow the prompts to cancel the appointment and charge the fee.

  • How can I customise my client notifications?

    Customise your client communication from your Square Appointments dashboard:

    1. Log in to your Square Appointments dashboard.
    2. Click Settings > Communications.
    3. Edit the language of automated messaging, leave the default settings or disable reminders.

    Note: You’re only able to customise the messaging for email notifications at this time, not SMS. To read additional FAQs, click here. To contact our Support team, click here.

More ways to help you grow.

Invoices

Get paid more easily with professional invoices, and encourage more business with easy-to-send estimates.

Loyalty

Reward your best clients while increasing repeat visits with a loyalty program integrated into Appointments.

eCommerce

Create an eCommerce website, list your products, set up Square for payments, and you’re ready for online sales.


Square Appointments is not yet available on Terminal.