Features

Tools designed to fit your schedule.

Scheduling

Simplify your day with our web-based appointment scheduling software and app.

Free online booking website

Let your customers find and book your services online 24/7 with an easy-to-use website that reflects your style. Choose the colours, layout and pages that give the best first impression.

Automated email and text reminders

Send automatic appointment reminders to customers via SMS and/or email.

Class booking

Schedule single sessions or recurring classes in just a few clicks. Set your price, write out your description and define your max capacity, all from your POS.

Google Calendar sync

Sync with your Google Calendar to automatically block personal events and avoid double-bookings.

Cancellation policy and no-show fees

Create an enforceable fee policy for last-minute cancellations and no-shows.

Resource booking

Create resources – like rooms, stations or chairs – and assign them to services that require them so that they get booked when clients make their appointments.

Website integration

Let customers book directly from your website by adding the booking widget, compatible with sites powered by Squarespace, Wix, WordPress and more.

Multiple locations and multiple time zones

Sync your schedules across multiple business locations, even if your customers are in different time zones.

Multi-staff appointments and tip splitting

Let clients book multiple services with different service providers on your booking site and streamline checkout with a single transaction and automatic tip splitting.

Processing time

Use windows of processing time to book additional appointments so you never miss an opportunity.

Waitlist

Create a waitlist for popular services and fill gaps in your schedule due to last-minute cancellations or reschedules.

Instagram integration

Reach customers on social media and allow them to book right from your Instagram page.

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Point of sale

Take secure payments with no hidden fees through Square Point of Sale.

Contactless payments

Accept any kind of payment, including contactless and chip. All your sales are integrated in your POS.

Card on File

Keep a card on file to hold appointments, require prepayment for services, charge cancellation fees or capture and save client cards on file through the online booking website.

Tap to Pay on iPhone and Tap to Pay on Android™

Turn your phone into a payment-taking device. Accept contactless cards, Apple Pay, and other digital wallets in person. No additional hardware needed.

*Available on iPhone XS or above running iOS 15.5 or later and compatible Android™ devices.

Professional invoices

Send professional estimates and invoices with automatic customer reminders. Track those payments in real time.

Next day, same-day and instant transfers

Next-day transfers are free. Access your money the same day or instantly with just a 1.5 % fee per transfer.

Surcharging

Automatically pass on card and weekend/public holiday surcharges.

Afterpay

Allow customers to pay in instalments with Afterpay. When a client makes a purchase, you get paid up front immediately and your client pays four interest-free instalments over six weeks.*

*Late fees may apply. Eligibility criteria apply. See afterpay.com for more details

Plastic gift cards and eGift cards

Introduce your business to new customers through customisable plastic gift cards. Get eGift cards free to make shopping easy for your customers.

Data security (PCI) compliance

Square complies with all required PCI standards. The information that your customers submit is encrypted to our servers.

Key in payments

Key in credit and debit cards directly from an appointment using your phone or computer.

Discounts

Offer discounts for special events or special customers.

Offline payments

Accept payments when your internet goes down or the rare occasion that Square experiences a service outage. Please see this page for more information on do’s, don’ts and compatibility requirements.

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Client management

Make connections that go beyond business as usual.

Customer profiles and notes

Build relationships with customers by keeping profiles on file. Never forget a birthday or a customer’s special preference thanks to easy-to-add notes.

Import existing customers

If you have customers in another database already, easily import them into Square Appointments.

Appointment and sales history

See what services and products your customers have purchased so you can make recommendations for them in the future.

Customer loyalty program

Square Loyalty allows you to create a loyalty program to keep customers coming back. Fees apply.

Attach contracts, documents or other files

Make sure the i’s are dotted with any contracts, waivers, documents or other files that contain important info.

Custom marketing campaigns

Square Marketing lets you send automated marketing campaigns and custom email marketing campaigns to engage your customers. Fees apply.

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Staff management

Empower your employees with team management tools.

Individual employee accounts

Allow your employees to log in to view and manage their calendars themselves.

Unlimited sets of permissions

Assign different sets of permissions to different roles in your business. Allow a manager to issue refunds, for example.

Team permission set

Control what your entire team sees and does with your POS to keep sensitive business information safe.

Unlimited personal passcodes

Implement employee passcodes to make sure that everyone logs in to the POS securely.

Timecard reporting

Team members clock in and out at the POS so you can track their time through timecards.

Multiple wage rates

Pay different wage rates to staff members with different responsibilities or seniority.

Labour vs sales reporting

Use labour vs sales reports to optimise labour costs and adjust your scheduling.

Commission tiers

Assign flat-rate or tiered commissions to each staff member based on items sold or services provided.

Team performance reports

See real-time performance metrics for client retention, prebooking, and scheduling utilisation for yourself or team member(s).

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Retail and inventory

Sell products to complement your services.

Combined service and item checkout

Ring up a service and a product in the same transaction for easy checkout.

Square Online

Create a free, shoppable website in minutes with our intuitive website builder. Let customers shop entirely online or order online and pick up in-store.

Stock as many items as you want. Then quickly pull a product up on your screen at checkout with an item search tool.

Barcode scanning

Ring up sales quickly when you scan barcodes with your iPad camera or barcode scanner.

Multilocation stock management

Transfer your stock across locations in real time. Tag changes with preselected reasons to track why recounts occurred.

Low-stock alerts

Set low-stock thresholds for any SKU, view what’s running low from your Dashboard and receive email alerts.

Sales reports

Know how much inventory you’re moving and how much money you’re making in minutes. View reports and manage inventory right from your POS.

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Easy integrations

Integrate with other Square products and popular third-party apps like Wix, Xero and JotForm to meet your customers’ needs.

Xero

Mailchimp

Wix

JotForm

Want to see additional partners we work with? See our Integrations page here

That was why I was really keen to get on board with Square – because I knew that they could manage everything for me.

– Phoebe Simmonds, THE BLOW

Learn how The BLOW uses Square

The BLOW

Awarded Canstar’s Most Satisfied Customers, Merchant Services, 2021 - 2023

See what others have to say

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Visit these additional Square resources for more information or get in touch with any questions.

Frequently Asked Questions

  • Does Square offer custom pricing for large businesses?

    Yes. Businesses that process over AUD 250,000 per year in card payments may be eligible for custom processing rates and discounts on Square software and add-ons. To find out if your business qualifies, contact the Square Sales team.

  • Is Square Point of Sale really free?

    Yes. Square Point of Sale software has a free plan available with no setup fees or monthly software fees. You only pay a processing fee when you accept a payment. The free plan also includes a range of useful tools such as inventory management, staff management, customer relationship management and sales reporting to help you run your business efficiently and smoothly.

  • Where can I buy Square hardware in Australia?

    You can purchase Square hardware from major retailers across Australia, including JB Hi-Fi, Officeworks, Costco and Harvey Norman. Buying in-store lets you get started with Square straight away without waiting for delivery or lengthy approval processes that are common with traditional EFTPOS providers. You can find a full list of retailers and online purchase options here.

  • How fast can I set up Square?

    Square is designed for fast and easy setup. You can create an account and start accepting payments within minutes — with no complex onboarding required. Simply download the Square app and connect your hardware or use Tap to Pay to start selling with just your iPhone or Android device.

  • Does Square work without an internet connection?

    Yes. Square includes an offline mode that lets you continue taking card payments for up to 24 hours when your internet connection or Wi-Fi is unavailable. As long as you enable offline mode before losing connection, transactions made offline are stored securely and processed automatically once you reconnect. This means you can keep accepting payments anywhere and never miss a sale even if the network goes down temporarily.*

    *You can process transactions through offline payments for up to 24 hours in a single offline session. Your offline payments will be declined if you do not reconnect to the internet within 24 hours of the start of your offline payment session. By enabling offline payments, you are responsible for any expired, declined or disputed payments accepted while offline. Square is unable to provide customer contact information for payments declined while offline. eftpos-only cards, Square Gift Cards and Afterpay transactions do not work with offline payments. Offline payments are not supported on older versions of Square Reader (1st generation – v1 and v2). Learn more on identifying your contactless reader or how to enable and use offline payments.

  • Can Square scale with my growing business?

    Yes. Square is designed to be flexible and grow with your business, whether you’re adding new locations, staff, products, or managing a loyal customer group. You can manage everything in one place with centralised management tools, synced inventory and unified reporting across all sides of your business.

    Square also supports multi-location management, custom staff permissions and integrations with leading apps for accounting, marketing, reservations, eCommerce and fulfillment. This flexibility helps your business stay connected and efficient as it expands.