Automated appointment reminders and confirmations
Make your life easier with automated reminders and confirmations.
Specify when and how your customers receive reminder and confirmation messages regarding their appointments. You can automatically send your customers a text and/or email to confirm and remind them of their appointment ahead of time, avoiding no-shows.
Unlimited text reminders
Never worry about limits on the number of texts you can send each month. All Square Appointments plans include unlimited text reminders.
Set up automatic appointment reminders and confirmations for every booking to keep your customers from missing their appointments.
Customise email and text messages
Customise your email messages to include the information that’s most important for your business.
“Square Appointments is so easy to use and a lot more affordable than the system I was previously using. My clients love the paperless receipts, as well as the online booking process and SMS reminders.”
Owner of Los Pastel, Perth, WA
Send your customers an appointment reminder between one hour or three days prior to their appointment to reduce no-shows. Automated email and text reminders are included as part of all Square Appointments plans.
Specify when and how your customers receive confirmation requests regarding their appointments. You can automatically send your customers a text and/or email to confirm their appointment ahead of time. In your Appointments calendar, confirmed appointments will show a tick next to the appointment and unconfirmed appointments will show a question mark.
Email and text confirmations are included as part of Square Appointments Plus and Premium plans and can be sent between two hours and one week prior to an appointment.
We understand that every client interaction is a direct extension of your brand, so you should be able to customise your messages in a way that fits your personality. Email customisation is included as part of all Square Appointments plans.
Start using our booking system today!
Scheduling that puts time in your hands.
Setting up reminders and confirmations is easy.
Manage reminders and confirmations from your Appointments dashboard, on the Square Appointments app or from your Square device.
Choose how you want to send reminders and confirmations – via email and/or text.
Customise your messages to reflect your brand and style.
Choose the delivery time for your messages.
Square Appointments is more than just a scheduling app.
Free online booking website
Let your customers find and book your services online 24/7 with an easy-to-use website that reflects your style. Choose the colours, layout and pages that give the best first impression.
Google Calendar sync
Sync with your Google Calendar to automatically block personal events and avoid double-bookings.
Multiple location management
Sync your schedules across multiple business locations and easily transfer stock in real time.
Cancellation policy and no-show fees
Create an enforceable fee policy for last-minute cancellations and no-shows.
Allow customers to pay in instalments with Afterpay. When a client makes a purchase, you get paid up front immediately and your client pays four interest-free instalments over six weeks.
Late fees may apply. Eligibility criteria apply. See afterpay.com for more details
Empower your employees with team management tools, including individual employee accounts and tiered commissions.
Pick the plan for you.
No hidden fees. Change or cancel any time.
Custom pricing and discounts are available for qualifying businesses in Australia.
The basics to run your own business while staying ahead of schedule.
for a single location.
In-person processing fee for Square Stand or Reader
In-person processing fee for Square Register
Top Free Features:
- Unlimited staff accounts
- Custom booking website and social media integrations
- Integrated payments
- Automatic text and email reminders
- Automated contracts
More advanced features for growing teams that offer top-notch service.
In-person processing fee for Square Stand, Reader or Register
Top Plus Features:
- Everything in Free
- Customer confirmation texts and emails
- Book with multiple staff
- No-show protection
- Processing time
A complete plan that meets complex booking and staff management needs.
In-person processing fee for Square Stand, Reader or Register
Contact sales for custom pricing
If your business processes over $250K in card sales per year, you may be eligible for custom pricing packages. This would include everything in Premium, a dedicated Account Manager in Australia and discounts on optional business tools, such as Square Online, Square Loyalty and more. Contact sales
For payments taken online, by invoice or keyed in manually, see card-not-present processing rates.
Make the most of Square.
Square brings all your business needs together with an all-in-one solution.
- What is an appointment reminder?
An appointment reminder is a message that gets sent to your customers to remind them of their appointment details. You can send reminders to your customers as an email and/or text message from three days up to one hour before their scheduled appointment. Appointment reminders are a great way to reduce no-shows.
- What is an appointment confirmation?
An appointment confirmation is a message that gets sent to your customers to confirm they will be attending their appointment with you. They can be sent from one week up to two hours before a scheduled appointment.
From the Appointments Details page, you will be able to see the appointment confirmation details. If an appointment has not yet been confirmed by your client, you can either resend a confirmation request or mark the appointment as confirmed.
You can also view the confirmation status of all your clients directly from your Appointments Calendar on your Appointments Dashboard. Confirmed appointments will show a tick next to the appointment and unconfirmed appointments will show a question mark.
- Is there a limit to the number of text messages I can send each month?
No, you can send as many messages as you want or need. Appointment reminders are included in all packages and include an unlimited number of texts each month. Appointment confirmations are included as part of our Plus and Premium plans, which also include an unlimited number of texts each month.
- Are fees incurred on text messages sent?
No, the only fee you have to pay is the monthly subscription fee for whichever plan you choose. There are no hidden fees for appointment reminders or confirmation texts. Appointment reminders are included as part of all plans, while appointment confirmations are included as part of our Plus and Premium plans.
- How do I send appointment reminders and confirmations to clients?
It’s easy to start sending appointment reminders and confirmations to your customers.
From the Appointments Dashboard
- Navigate to the Settings tab of your Appointments Dashboard.
- Select Communications > click the toggle to turn the feature on or off.
- Select the delivery method (email and/or text message reminder) and when you’d like them to be sent out.
- Click Save to apply your changes.
From the Appointments App
- Open your Square Appointments app on your mobile device > tap on the three horizontal lines and navigate to Settings.
- Under Customer Notifications, select the delivery method (email and/or text message) and when you’d like them to be sent. You can also click the toggle to turn the feature on or off.
From Square Register
- Make sure you are signed into Square Appointments on your Square Register and tap on the down arrow to navigate to Settings.
- Within Customer Communication, toggle on Send Confirmation Request.
- Select the delivery method (SMS and/or email) and when you’d like them to be sent.
- Can I customise the appointment reminders and confirmations?
You can customise appointment reminders and confirmation messages sent as emails. At this time, you can’t customise appointment reminders and confirmation messages sent via SMS.
- Can I send both SMS and email reminders at the same time?
Yes, you decide how you want to send your appointment reminders and confirmation messages. You can set them to email only, text only or both and set different delivery timeframes.