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Square for Retail and Square Online FAQ

Review answers to frequently asked questions with Square for Retail Free or Plus and Square Online.

Will customers who place an order through my Square Online site be added to my customer directory?


Will Square Gift Cards work on my Square Online site?

Yes. If a customer has a Square Gift Card associated with your business, they’ll be able to apply their balance during the checkout flow.

Why didn’t I receive notification when my customer placed an order?

Depending on your email provider, notifications will sometimes be filtered to your spam folder. Double check your spam folder and add the email address to your contacts.

Will customers receive my customized digital receipts for online purchases?

When a customer places an order through Square Online, they’ll receive a receipt from the Square Online site only. These can be customized in the Store Email section of your Square Online Overview page. You can also send a customer a digital receipt with Square at any time from your app or Square Dashboard.

Can I manually set up categories in Square Online?

Yes. From your Square Online Overview page, go to Items > Categories, and select Add Category. Give your new category a name, and add any items you want to include with the Choose Items button.

Why are my customers only seeing the option to have an item shipped?

By default, each item fulfillment is set to shipping. To allow for pickup, you’ll need to update the fulfillment type for each item, individually.

Can I view pickup orders from the Retail app?

Yes. You can manage your Square Online orders directly from the Square for Retail app.

Learn more about the Square Online.

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