Get support at Square
About Square support
We can all use an extra hand when it comes to building our business. Square offers multiple support channels to find answers to your questions, meeting you when and where you need support. Our self-serve resources are the fastest way to find answers to your questions. If you have any account-specific questions, you can always contact our team directly.
Before you begin
Only account owners or authorized representatives can contact Square. Learn how to add and manage authorized representatives. Have your account information handy. If you contact our support team using the email address or phone number associated with the account, we can pull up your account more efficiently.
Option 1: Visit Support Center
Square Support Center gives you instant access to search the most up-to-date Square support resources, support articles, and video tutorials to help you start, manage, and grow your business with Square. We also invite you to provide feedback on our support resources — your feedback helps us grow together.
To access the Square Support Center:
Visit squareup.com/help.
Search our Support Center by question, keyword, or topic.
To provide Support Center article feedback:
Select a Support Center article.
At the end of an article, find “Was this article helpful?”.
Select Yes or No.
Option 2: Get in-app support
Get help and view tutorials within the Square Point of Sale app, Square Terminal, or Square Register. Our in-app support includes linked action items to guide you.
To get in-app support:
After signing in to your account, tap ≡ More > Support > Get help.
Tap How can we help you? to search Square support resources by question, keyword, or topic.
To view in-app tutorials:
Tap ≡ More > Support > Tutorials and tours.
Select a topic you want to learn more about.
Option 3: Visit the Square Community
Square Community is a space to collaborate and learn with other Square sellers. Join the Square Community to find out how other businesses are using Square, connect with businesses facing similar challenges, and pose questions to our online community when you need help or advice. To access the Square Community:
Go to the Square Community and click Sign In.
Use the email address and password associated with your Square account. If this is your first time using the Square Community, create a public username.
Option 4: Watch Square support videos on YouTube
If you prefer to watch a video tutorial, the Square YouTube channel has a library full of resources to help you get the most out of your Square account. To view our videos:
Go to the Square YouTube channel.
Select Videos to view available content.
Option 5: Contact Square Support
We know you may need more than our online resources to help manage, understand, and grow your business. Square has a dedicated Square Support team that can provide account specific assistance on transactions and transfers while offering expert knowledge of Square products and services. You can contact our Square Support team through chat or by phone.
You can call Square Support at 1-855-700-6000. There may be a wait when you call, so feel free to use our callback option if you can’t wait on the line. Hours and availability may vary depending on your Square subscription.
Start your chat by providing us with information about your business’s needs. Once you reach out, Square will pair you with the first available Square Support advocate for support. Chat support is available Monday through Friday, 4 AM to 6 PM PT.
From your desktop computer:
- Go to the Square Support Center and select Sign In.
- Enter your account email and password.
- Select the floating help button to start a chat.
From your Square Point of Sale app:
- Tap ≡ More > Support > Get help.
- Tap the chat icon to begin a chat.
You can navigate back to your chat session by tapping the chat icon from your in-app support menu at any time.
You can email Square Support and expect a response within 24-48 hours.
- Go to the Square Support Center and select Sign In.
- Enter your account email and password.
- Select the floating help button to start a chat.
- Type “Email” into the chat and select Email us.
- Provide us with details about your question or issue and select Submit.
From your Square Point of Sale app:
- Tap ≡ More > Support > Get help.
- Tap the chat icon to begin a chat.
- Type “Email” into the chat and select Email us.
- Provide us with details about your question or issue and select Submit.
You can also go to our Contact Options page and select Email Us.