Get Support at Square
We can all use an extra hand when it comes to building our business. That’s why Square offers multiple support channels to find answers to your questions — meeting you when and where you need support.
Start by searching our Support Center for easy to follow product guides, help articles, and troubleshooting tips.
Explore our Seller Community to learn how other business owners are using Square to run and grow their businesses.
Square even has quick support resources built into our Point of Sale app, Terminal and Register.
For account issues that require additional assistance from Square, we have a Customer Success team who can help assist you with your Square account.
Support Center
Square Support Center gives you instant access to search Square’s most up-to-date support resources. Search our Support Center by question, keyword, or topic. Browse our resources, find inspiration by exploring support resources by Product or Topic, and see What’s Trending with other Square sellers.
Our Support Center has a robust library of resources, get-started guides, and video tutorials to help you start, manage and grow your business with Square. Need to set up Square Online? No problem. Need to get started with Team Management? Get it here. Want to tell your customers about your new eGift cards? EnterSquare Marketing.
Go to squareup.com/help
In-App Support
Get help, view tutorials, and order a new Square Reader all within the Square App, Terminal or Register. Our in-app support includes linked action items that will navigate you closer to your desired solution.
- Tap More from the navigation bar at the bottom of your screen.
- Tap Support > Help.
- Tap How can we help you? to search Square’s support resources by question, keyword, or topic.
Seller Community
Square Seller Community is a space to collaborate and learn with other Square sellers. Join the Seller Community to find out how other businesses are using Square, connect with businesses facing similar challenges, and pose questions to our online community when you need help or advice.
Feel free to introduce yourself in our New to Square Board, join a Square Local Community or subscribe to Product Update Release Notes.
- Go to squareup.com/community and click Sign In.
- Use the email address and password associated with your Square account. If this is your first time using the Seller Community, you’ll need to create a public username.
Note: You can also access the Seller Community from your online Square Dashboard
Watch our YouTube video to learn more about the Seller Community:
Video Support
If you prefer to watch a video tutorial, Square's YouTube channel has a library full of resources to help you get the most out of your Square account.
Our videos can even make learning about tax season better:
We are constantly updating our channel—subscribe and turn on alerts to be notified when we upload new content.
- Go to youtube.com/square.
- Select Videos to view available content.
Square Customer Success
We are aware Square Sellers may need more than our online resources to help manage, understand, and grow their businesses. Square has a dedicated Customer Success team that can provide account specific assistance on transactions and transfers while offering expert knowledge of Square’s products and services. You can contact our Customer Success team through chat or by phone.
You can call Square Customer Success on 1-855-700-6000. We’re available from Monday to Friday, 6 a.m. to 6 p.m. PT.
For sellers who subscribe to Square Online’s Premium plan, you get access to 24/7 phone support in English.
There may be a wait when you call, so feel free to use our callback option if you can’t wait on the line.
Often the fastest way to contact Square Customer Success, messaging is the preferred support method of many Square sellers. Start your chat by providing our support team with information about your business’s needs. Once you’ve reached out, Square will pair you with the first available Customer Success advocate for support.
From your Square App:
- Tap ≡ More.
- Tap Support > Get help.
- Tap the chat icon to begin a chat.
Note: You can navigate back to your chat session by tapping the chat icon from your in-app support menu at any time.
To get messaging support from your computer:
- Sign in and visit squareup.com/help.
- Click Contact in the top right.
- Select an option or type “contact” at any time to speak with a live agent.
Contact Experience Feedback
Your experience and feedback are important to us. You may receive an email a few days after contacting Square Customer Success for feedback about your support experience.