Get Support at Square
Overview
We can all use an extra hand when it comes to building our business. That’s why Square offers multiple support channels to find answers to your questions — meeting you when and where you need support.
Start by searching our Support Center for easy to follow product guides, help articles, and troubleshooting tips. Navigate to our Seller Community to learn how other business owners are using Square to run and grow their business. Square even has quick support resources built into our Point Of Sale app, Terminal and Register.
For account issues that require additional assistance from Square, we have a team of Customer Success agents who can help assist you with your Square account.
Support Center
The Square Support Center gives you instant access to search Square’s most up to date support resources. Search our Support Center by question, keyword, or topic. Browse our resources, and find inspiration exploring support resources by Product or Topic, and see What’s Trending with other Square sellers.
Our Support Center has a robust library of resources, get-started guides, and video tutorials to help you start, manage and grow your business with Square. Need to Set Up Your Square Online Store? No problem. Need to Get Started with Team Management? Get it here. Want to tell your customers about your new eGift cards? Enter Square Marketing.
Go to squareup.com/help
In-App Support
Get help, view tutorials, and order a new Square Reader all within the Square App, Terminal or Register. Our in-app support includes linked action items that will navigate you closer to your desired solution. You also have the option to Contact Support over message, phone, or via our Seller Community.
- Tap the three horizontal lines in the top left corner of the Square Terminal or Square Point of Sale app. For the Square Register, tap the down arrow.
- Tap Support
- Tap the three horizontal lines in the top left corner of the Square Terminal or Square Point of Sale app. For the Square Register, tap the down arrow.
- Tap Support > Get Help
- Tap How can we help you? to search Square’s support resources by question, keyword, or topic.
- Tap the three horizontal lines in the top left corner of the Square Terminal or Square Point of Sale app. For the Square Register, tap the down arrow.
- Tap Support > Tutorial and Tours
Select a topic you want to learn more about.
Seller Community
The Square Seller Community is a space to collaborate and learn with other Square sellers. Join the Seller Community to find out how other businesses are using Square, connect with businesses facing similar challenges, and pose questions to our online community when you need help or advice.
Feel free to introduce yourself in our New to Square Board, join your Square Local Community or subscribe to Product Update Release Notes.
- Go to squareup.com/community
- Click Sign In in the top right corner.
- Use the email address and password associated with your Square account. If this is your first time using the seller community, you’ll need to create a public username for the Seller community.
Note: You can also access the Seller Community from the Home page of your Square Dashboard
Video Support
Square’s Youtube channel has everything from guided help for Managing Online Orders with Square to an online series about Scarr’s Pizza, which is regularly ranked as one of the best slices in NYC.
Our videos can even make learning about tax season better:
We are constantly updating our channel; subscribe and turn on alerts to be notified when we upload new content. We also invite you to like and comment on all of our videos.
- Go to youtube.com/square.
- Select Videos to view available content.
Square Customer Success
We are aware Square Sellers may need more than our online resources to help manage, understand, and grow their businesses. Square has a dedicated Customer Success team who can provide account specific assistance on transactions and transfers, while offering expert knowledge on Square’s products and services. You can contact our Customer Success team through chat, phone, or email.
Messaging
Often the fastest way to contact Square Customer Success, messaging is the preferred support method of many Square sellers. Start your chat by providing our support team information about your business’s needs. Once you’ve reached out, Square will pair you with the first available customer success agent for support.
Phone
The Square Customer Success Team is available to support your businesses needs by phone. There may be a short wait when you call, feel free to use our call back option if you can’t wait on the line.
The Square Customer Success Team is available to support your businesses needs over email. Our Customer Success team replies to all emails on a first come, first served basis. Keep in mind that it may take up to two days for an email response.
From your Square App, Terminal or Register
- Tap the three horizontal lines in the top left corner of the Square Terminal or Square Point of Sale app. For Square Register, tap the down arrow.
- Tap Support > Get Help
- Tap the chat icon in the top right corner to begin a chat.
Note: You can navigate back to your chat session by tapping the chat icon from your in-app support menu at any time.
From your computer
- Visit squareup.com/help.
- Click Contact in the top right corner of your screen.
Note: You can also start a chat by clicking the ? icon in the top right corner of your Square Dashboard.
- Sign In to your Square account.
- Click Contact in top right corner and ask to speak to a representative.
- Sign In to your Square account.
- Click Contact in top right corner and ask to speak to a representative.
Contact Experience Feedback
Your experience and feedback are important to us. You may receive an email a few days after contacting Square Customer Success for feedback about your support experience.