Get Support at Square
We can all use an extra hand when it comes to building our business. That’s why Square offers multiple support channels to find answers to your questions — meeting you when and where you need support.
Start by searching our Support Centre or automated Square Support Assistant for easy to follow product guides, help articles, and troubleshooting tips. Explore our Seller Community or Square's YouTube channel to learn how other business owners are using Square to run and grow their business. Square even has quick support resources built into our Point of Sale app, Square Terminal, and and Square Register.
For account issues that require additional assistance, our Square Support team can help via live chat, phone, or email from Monday to Friday, 9am to 5pm AEST (Melbourne time).
The Square Support Centre gives you instant access to search Square’s most up to date support resources. Search our Support Centre by question, keyword, or topic. Browse our resources, and find inspiration exploring support resources by Product or Topic, and see What’s Trending with other Square sellers.
Our Support Centre has a robust library of resources, get-started guides, and video tutorials to help you start, manage and grow your business with Square. Need to set up Square Online? No problem. Need to get started with Team Management? Get it here. Want to start selling eGift cards? We can help.
Square Support Assistant
Access our automated support assistant to find answers to your questions 24/7. Use a compatible web browser such as Google Chrome, Firefox, Edge, or Safari to browse through common topics or search key words.
Scroll to the bottom of the page and click Ask our support assistant.
Enter a few keywords or short phrases for the best results.
Get help, view tutorials, and order a new Square Reader all within the Square Point of Sale app, Square Terminal or Square Register. Our in-app support includes linked action items that will navigate you closer to your desired solution. You also have the option to Contact Support over live chat, phone, email, or via our Seller Community.
The Square Seller Community is a space to collaborate and learn with other Square sellers. Join the Seller Community to find out how other businesses are using Square, connect with businesses facing similar challenges, and pose questions to our online community when you need help or advice.
If you prefer to watch a video tutorial, Square's YouTube channel has a library full of resources to help you get the most out of your Square account.
Learn how you can use Square for your business:
We are constantly updating our YouTube channel—subscribe and turn on alerts to be notified when we upload new content.
Square Customer Success
We are aware Square Sellers may need more than our online resources to help manage, understand, and grow their businesses. Square has a dedicated Australian Customer Success team who can provide account specific assistance on transactions and transfers, while offering expert knowledge on Square’s products and services. You can contact our Square Support team through live chat, phone, or email. We’re available from Monday to Friday, 9 a.m. – 5 p.m. Melbourne time.
Your experience and feedback are important to us. You may receive an email survey a few days after contacting Square Support for feedback about your support experience.