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Get Support at Square

Overview

We can all use an extra hand when it comes to building our business. That’s why Square offers multiple support channels to find answers to your questions – meeting you when and where you need support.

Start by searching our Support Centre for easy to follow product guides, help articles, and troubleshooting tips. Navigate to our Seller Community to learn how other business owners are using Square to run and grow their business. Square even has quick support resources built into our Point Of Sale app and Terminal.

For account issues that require additional assistance from Square, we have a team of Customer Success agents who can help assist you with your Square account.

Support Centre

The Square Support Centre gives you instant access to search Square’s most up to date support resources. Search our Support Centre by question, keyword or topic. Browse our resources, and find inspiration exploring support resources by Product or Topic, and see What’s Trending with other Square sellers.

Our Support Centre has a robust library of resources, get-started guides and video tutorials to help you start, manage and grow your business with Square. Need to Set Up Square Online? No problem. Need to Get Started with Team Management? Get it here. Want to start selling eGift cards? We can help.

Support Centre Feedback

Your feedback helps us grow together. We invite you to provide feedback on our support resources, which you can do so from the form at the end of every support article:

Support Centre - Feedback - Article - AU/GB/CA

In-App Support

Get help, view tutorials and order a new Square Reader all within the Square app or Terminal. Our in-app support includes linked action items that will navigate you closer to your desired solution. You also have the option to Contact Support over message, phone or via our Seller Community.

Access support from the Square app or Terminal

  1. Tap the three horizontal lines in the top left corner of the Square Terminal or Square Point of Sale app.
  2. Tap Support

Get help changing your account settings, troubleshooting your reader or refunding a sale

  1. Tap the three horizontal lines in the top left corner of the Square Terminal or Square Point of Sale app.
  2. Tap Support > Get Help
  3. Tap How can we help you? to search Square’s support resources by question, keyword, or topic.

View tutorials on how to set up your account, take a payment or fees

  1. Tap the three horizontal lines in the top left corner of the Square Terminal or Square Point of Sale app.
  2. Tap Support > Tutorial and Tours
    Select a topic you want to learn more about.

Order a new Square Reader, Stand or Terminal from the Square Point of Sale app

  1. Tap the three horizontal lines in the top left corner.
  2. Tap Support > Reader Orders
  3. Tap Order Reader to browse Square hardware.

Seller Community

The Square Seller Community is a space to collaborate and learn with other Square sellers. Join the Seller Community to find out how other businesses are using Square, connect with businesses facing similar challenges and pose questions to our online community when you need help or advice.

Feel free to introduce yourself in our New to Square Board, join your Square Local Community or subscribe to Product Update Release Notes.

Access the Square Seller Community

  1. Go to sellercommunity.com
  2. Click Sign In in the top right corner.
  3. Use the email address and password associated with your Square account. If this is your first time using the seller community, you’ll need to create a public username for the Seller community.

Note: You can also access the Seller Community from the Home page of your Square Dashboard

Square Customer Success

We are aware Square Sellers may need more than our online resources to help manage, understand and grow their businesses. Square has a dedicated Australian Customer Success team who can provide account specific assistance on transactions and transfers, while offering expert knowledge on Square’s products and services. You can contact our Customer Success team through chat, phone or email.

Phone

The Square Customer Success Team is available to support your businesses needs by phone. There may be a short wait when you call, feel free to use our call back option if you can’t wait on the line.

Messaging

Often the fastest way to contact Square Customer Success, chat is the preferred support method of many Square sellers. Start your chat by providing our support team information about your business’s needs. Once you’ve reached out, Square will pair you with the first available customer success agent for support.

Email

The Square Customer Success Team is available to support your businesses needs over email. Our Customer Success team replies to all emails on a first come, first served basis. Keep in mind that it may take up to two days for an email response.

Phone

  1. Sign In to your Square account.
  2. Click Contact Us and select the topic that matches your inquiry.
  3. If you have an issue that isn’t listed, click Other.
  4. If you can’t find your solution, select I Still Need Help.
  5. Select Call Us to receive our phone number.

We’re available by phone from Monday to Friday, 9 a.m. – 5 p.m. Melbourne time.

Messaging

  1. Sign In to your Square account.
  2. Click Contact Us and select the topic that matches your inquiry.
  3. If you have an issue that isn’t listed, click Other.
  4. If you can’t find your solution, select I Still Need Help.
  5. Select Message Us to begin a chat.

Email

  1. Sign In to your Square account.
  2. Click Contact Us and select the topic that matches your inquiry.
  3. If you have an issue that isn’t listed, click Other.
  4. If you can’t find your solution, select I Still Need Help.
  5. Select Email Us to begin an email message to our local support team

Social

Tweet our local support team @SqSupportAU for fast responses to simple questions, or check out current discussions on Facebook!

Feedback

Your experience and feedback are important to us. You may receive an email a few days after contacting Square Customer Success for feedback about your support experience.

Learn more about: Square

Still need help? Learn from our Seller Community

Visit the Seller Community