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Get Support at Square

We can all use an extra hand when it comes to building our business. That’s why Square offers multiple support channels to find answers to your questions — meeting you when and where you need support.

Start by searching our Support Centre or automated Square Support Assistant for easy to follow product guides, help articles, and troubleshooting tips. Explore our Seller Community or Square's YouTube channel to learn how other business owners are using Square to run and grow their business. Square even has quick support resources built into our Point of Sale app, Square Terminal, and and Square Register.

For account issues that require additional assistance, our Square Support team can help via live chat, phone, or email from Monday to Friday, 9am to 5pm AEST (Melbourne time).

Support Centre

The Square Support Centre gives you instant access to search Square’s most up to date support resources. Search our Support Centre by question, keyword, or topic. Browse our resources, and find inspiration exploring support resources by Product or Topic, and see What’s Trending with other Square sellers.

Our Support Centre has a robust library of resources, get-started guides, and video tutorials to help you start, manage and grow your business with Square. Need to set up Square Online? No problem. Need to get started with Team Management? Get it here. Want to start selling eGift cards? We can help.

Provide Support Centre Feedback

Your feedback helps us grow together. We invite you to provide feedback on our support resources – which you can do from the form at the end of every support article:

Support Centre - Feedback - Article - AU/GB/CA

Square Support Assistant

Access our automated support assistant to find answers to your questions 24/7. Use a compatible web browser such as Google Chrome, Firefox, Edge, or Safari to browse through common topics or search key words.

  1. Visit squareup.com/help.

  2. Scroll to the bottom of the page and click Ask our support assistant.

  3. Enter a few keywords or short phrases for the best results.

In-App Support

Get help, view tutorials, and order a new Square Reader all within the Square Point of Sale app, Square Terminal or Square Register. Our in-app support includes linked action items that will navigate you closer to your desired solution. You also have the option to Contact Support over live chat, phone, email, or via our Seller Community.

Get in-app support

  1. Tap the three horizontal lines in Square Terminal or Square Point of Sale app. For the Square Register, tap the down arrow.
  2. Tap Support > Help.
  3. Tap How can we help you? to search Square’s support resources by question, keyword, or topic.

View in-app tutorials

  1. Tap the three horizontal lines in Square Terminal or Square Point of Sale app. For the Square Register, tap the down arrow.
  2. Tap Support > Tours and Tutorials to select a topic you want to learn more about.

Order a new Square hardware in the app

  1. Tap the three horizontal lines to open the menu.
  2. Tap Support & Reader Orders.
  3. Tap Order Reader to browse Square hardware.

Seller Community

The Square Seller Community is a space to collaborate and learn with other Square sellers. Join the Seller Community to find out how other businesses are using Square, connect with businesses facing similar challenges, and pose questions to our online community when you need help or advice.

Access the Square Seller Community

  1. Go to sellercommunity.com and click Sign In.
  2. Use the email address and password associated with your Square account. If this is your first time using the Seller Community, you’ll need to create a public username.

Feel free to introduce yourself in our New to Square Board, join a Square Local Community or subscribe to Product Update Release Notes.

Video Support

If you prefer to watch a video tutorial, Square's YouTube channel has a library full of resources to help you get the most out of your Square account.

Learn how you can use Square for your business:

We are constantly updating our YouTube channel—subscribe and turn on alerts to be notified when we upload new content.

Square Customer Success

We are aware Square Sellers may need more than our online resources to help manage, understand, and grow their businesses. Square has a dedicated Australian Customer Success team who can provide account specific assistance on transactions and transfers, while offering expert knowledge on Square’s products and services. You can contact our Square Support team through live chat, phone, or email. We’re available from Monday to Friday, 9 a.m. – 5 p.m. Melbourne time.

Messaging

Often the fastest way to contact Square Support, messaging is the preferred support method of many Square sellers. Start your chat by providing our team with information about your business’s needs. You will be paired with the first available team member.

  1. Sign In to your Square account.
  2. On Square Support Centre, click Resources > Contact and select the topic that matches your inquiry.
  3. If you have an issue that isn’t listed, click Other.
  4. If you can’t find your solution, select I Still Need Help.
  5. Select Message Us to begin a chat.

Note: You can also start a chat by clicking the ? icon on your Square Dashboard.

Phone

The Square Support team is available to support your business needs by phone from Monday to Friday, 9am to 5pm AEDT (Melbourne Time). There may be a wait when you call, so feel free to use our callback option if you can’t wait on the line.

To get phone support:

  1. Sign in and visit squareup.com/help.
  2. Click Resources** > Contact and ask our support assistant to speak to a representative.

Email

Our team is available to support your business needs over email. Emails are replied to on a first-come, first-serve basis and may take up to two business days for a response.

To get email support:

  1. Sign in and visit squareup.com/help.
  2. Click Resources > Contact and ask our support assistant to speak to a representative.

Social

Tweet our local support team @SqSupportAU for fast responses to simple questions, or check out current discussions on Facebook.

Feedback

Your experience and feedback are important to us. You may receive an email survey a few days after contacting Square Support for feedback about your support experience.

Learn more about: Square

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