Get Support at Square
We can all use an extra hand when it comes to building our business. That’s why Square offers multiple support channels to find answers to your questions – meeting you when and where you need support.
Start by searching our Support Centre or automated Square Support Assistant for easy to follow product guides, help articles and troubleshooting tips.
You can contact Square Customer Success through live chat, phone or email — our number is 1800 760 137. We’re available from Monday to Friday, 9am to 5pm, Melbourne time.
There may be a wait when you call, so feel free to use our callback option if you can’t wait on the line.
The Square Support Centre gives you instant access to search Square’s most up-to-date support resources. Search our Support Centre by question, keyword or topic. Browse our resources, and find inspiration exploring support resources by Product or Topic, and see What’s Trending with other Square sellers.
Our Support Centre has a robust library of resources, get-started guides, and video tutorials to help you start, manage and grow your business with Square. Need to set up Square Online? No problem. Need to get started with Team Management? Get it here. Want to start selling eGift cards? We can help.
Square Support Assistant
Access our automated support assistant to find answers to your questions 24/7. Use a compatible web browser such as Google Chrome, Firefox, Edge or Safari to browse through common topics or search keywords.
Scroll to the bottom of the page and click Ask our support assistant.
Enter a few keywords or short phrases for the best results.
Get help, view tutorials and order a new Square Reader all within the Square Point of Sale app, Square Terminal or Square Register. Our in-app support includes linked action items that will navigate you closer to your desired solution.
Square Seller Community is a space to collaborate and learn with other Square sellers. Join the Seller Community to find out how other businesses are using Square, connect with businesses facing similar challenges and pose questions to our online community when you need help or advice.
If you prefer to watch a video tutorial, Square's YouTube channel has a library full of videos or webinars to help you get the most out of your Square account.
Learn how you can use Square for your business:
We are constantly updating our YouTube channel – subscribe and turn on alerts to be notified when we upload new content.
We are aware Square sellers may need more than our online resources to help manage, understand and grow their businesses. Square has a dedicated Square Support team that can provide account specific assistance on transactions and transfers while offering expert knowledge of Square’s products and services.
Your experience and feedback are important to us. You may receive an email survey a few days after contacting Square Support for feedback about your support experience.