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Get Support at Square

We can all use an extra hand when it comes to building our business. That’s why Square offers multiple support channels to find answers to your questions – meeting you when and where you need support.

  • Start by searching our Support Centre for easy to follow product guides, help articles and troubleshooting tips.

  • Explore our Seller Community to learn how other business owners are using Square to run and grow their businesses.

  • Square even has quick support resources built into our Point of Sale app and Terminal and Register.

For account issues that require additional assistance from Square, we have a Customer Success team who can help assist you with your Square account.


You can contact Square Customer Success through live chat or by phone. Our support number is 855-809-9000. We’re available from Monday to Friday, 9 a.m. to 6 p.m., EST.

There may be a wait when you call, so feel free to use our callback option if you can’t wait on the line.

Support Centre

Square Support Centre gives you instant access to search Square’s most up-to-date support resources. Search our Support Centre by question, keyword or topic. Browse our resources, find inspiration by exploring support resources by Product or Topic and see What’s Trending with other Square sellers.

Our Support Centre has a robust library of resources, get-started guides and video tutorials to help you start, manage and grow your business with Square. Need to set up Square Online? No problem. Need to get started with Team Management? Get it here. Want to start selling eGift cards? We can help.

Provide Support Centre Feedback

Your feedback helps us grow together. We invite you to provide feedback on our support resources – which you can do from the form at the end of every support article:

Support Centre - Feedback - Article - AU/GB/CA

In-App Support

Get help, view tutorials, and order new hardware all within the Square Point of Sale app, Square Terminal and Square Register. Our in-app support includes linked action items that will navigate you closer to your desired solution.

Get in-app support

  1. Tap More from the navigation bar at the bottom of your screen.
  2. Tap Support > Help.
  3. Tap How can we help you? to search Square’s support resources by question, keyword or topic.

View in-app tutorials

  1. Tap More from the navigation bar at the bottom of your screen.
  2. Tap Support > Tours and Tutorials to select a topic you want to learn more about.

Order a new Square Reader, Stand or Terminal from the Square Point of Sale app.

  1. Tap More from the navigation bar at the bottom of your screen.
  2. Tap Support > Reader Orders.
  3. Tap Order Reader to browse Square hardware.

Seller Community

Square Seller Community is a space to collaborate and learn with other Square sellers. Join the Seller Community to find out how other businesses are using Square, connect with businesses facing similar challenges and pose questions to our online community when you need help or advice.

Feel free to introduce yourself in our New to Square Board, join the discussion about Square Online or subscribe to Product Update Release Notes.

Access the Square Seller Community

  1. Go to sellercommunity.com and click Sign In.
  2. Use the email address and password associated with your Square account. If this is your first time using the Seller Community, you’ll need to create a public username.

Square Customer Success

We are aware Square sellers may need more than our online resources to help manage, understand and grow their businesses. Square has a dedicated Canadian Customer Success team that can provide account specific assistance on transactions and transfers while offering expert knowledge of Square’s products and services. You can contact our Customer Success team through messaging.

Phone

You can call Square Customer Success on 416-204-0032.

There may be a wait when you call, so feel free to use our callback option if you can’t wait on the line.

Messaging

Often the fastest way to contact Square Support, messaging is the preferred support method of many Square sellers. Start your chat by providing our team with information about your business needs. You will be paired with the first available team member.

To get messaging support from your Square App:

  1. Tap ≡ More.
  2. Tap Support > Get Help
  3. Tap the chat icon to begin a chat.

Note: You can navigate back to your chat session by tapping the chat icon from your in-app support menu at any time.

To get messaging support from your computer:

  1. Visit squareup.com/help.
  2. Click Contact in the top right.
  3. Select an option or type “contact” at any time to speak with a live agent.

Feedback

Your experience and feedback are important to us. You may receive an email a few days after contacting Square Customer Success for feedback about your support experience.

Learn more about: Square

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