Get Support at Square
We can all use an extra hand when it comes to building our business. That’s why Square offers multiple support channels to find answers to your questions – meeting you when and where you need support.
Start by searching our Support Centre for easy to follow product guides, help articles and troubleshooting tips.
Explore our Seller Community to learn how other business owners are using Square to run and grow their businesses.
Square even has quick support resources built into our Point of Sale app and Terminal and Register.
For account issues that require additional assistance from Square, we have a Customer Success team who can help assist you with your Square account.
You can contact Square Customer Success through live chat or by phone. Our support number is 855-809-9000. We’re available from Monday to Friday, 9 a.m. to 6 p.m., EST.
There may be a wait when you call, so feel free to use our callback option if you can’t wait on the line.
Square Support Centre gives you instant access to search Square’s most up-to-date support resources. Search our Support Centre by question, keyword or topic. Browse our resources, find inspiration by exploring support resources by Product or Topic and see What’s Trending with other Square sellers.
Our Support Centre has a robust library of resources, get-started guides and video tutorials to help you start, manage and grow your business with Square. Need to set up Square Online? No problem. Need to get started with Team Management? Get it here. Want to start selling eGift cards? We can help.
Get help, view tutorials, and order new hardware all within the Square Point of Sale app, Square Terminal and Square Register. Our in-app support includes linked action items that will navigate you closer to your desired solution.
Square Seller Community is a space to collaborate and learn with other Square sellers. Join the Seller Community to find out how other businesses are using Square, connect with businesses facing similar challenges and pose questions to our online community when you need help or advice.
Feel free to introduce yourself in our New to Square Board, join the discussion about Square Online or subscribe to Product Update Release Notes.
Square Customer Success
We are aware Square sellers may need more than our online resources to help manage, understand and grow their businesses. Square has a dedicated Canadian Customer Success team that can provide account specific assistance on transactions and transfers while offering expert knowledge of Square’s products and services. You can contact our Customer Success team through messaging.
Your experience and feedback are important to us. You may receive an email a few days after contacting Square Customer Success for feedback about your support experience.