System updates

We’re experiencing issues that may affect your Square services. We’ll continue to update our status page with more information.


Get Support at Square

We can all use an extra hand when it comes to building our business. That’s why Square offers multiple support channels to find answers to your questions – meeting you when and where you need support.

  • Start by searching our Support Centre for easy-to-follow product guides, help articles and troubleshooting tips.

  • Explore our Seller Community to learn how other business owners are using Square to run and grow their businesses.

  • Square even has quick support resources built into our Point of Sale app and Terminal and Register.

For account issues that require additional assistance from Square, we have a Square Support team who can help assist you with your Square account.

You can contact Square Support through live chat or by phone. Our support number is 1-855-809-9000. We’re available from Monday to Friday, 9 a.m. to 9 p.m. EST.

There may be a wait when you call, so feel free to use our callback option if you can’t wait on the line.

Support Centre

Square Support Centre gives you instant access to search Square’s most up-to-date support resources. Search our Support Centre by question, keyword or topic. Browse our resources, find inspiration by exploring support resources by Product or Topic, and see What’s Trending with other Square sellers.

Our Support Centre has a robust library of resources, get-started guides and video tutorials to help you start, manage and grow your business with Square. Need to set up Square Online? No problem. Need to get started with Team Management? Get it here. Want to start selling eGift cards? We can help.

Provide Support Centre Feedback

Your feedback helps us grow together. We invite you to provide feedback on our support resources – which you can do from the form at the end of every support article:

Support Centre - Feedback - Article - AU/GB/CA

In-App Support

Get help, view tutorials and order new hardware all within the Square Point of Sale app, Square Terminal and Square Register. Our in-app support includes linked action items that will navigate you closer to your desired solution.

Get in-app support

  1. Tap ≡ More from the navigation bar at the bottom of your screen.
  2. Tap Support > Get help.
  3. Tap How can we help you? to search Square’s support resources by question, keyword or topic.

View in-app tutorials

  1. Tap ≡ More from the navigation bar at the bottom of your screen.
  2. Tap Support > Tutorials and tours to select a topic you want to learn more about.

Order a new Square Reader, Stand or Terminal from the Square Point of Sale app

  1. Tap ≡ More from the navigation bar at the bottom of your screen.
  2. Tap Support > Reader Orders.
  3. Tap Order Reader to browse Square hardware.

Seller Community

Square Seller Community is a space to collaborate and learn with other Square sellers. Join the Seller Community to find out how other businesses are using Square, connect with businesses facing similar challenges and pose questions to our online community when you need help or advice.

Feel free to introduce yourself in our New to Square Board, join the discussion about Square Online or subscribe to Product Update Release Notes.

Access the Square Seller Community

  1. Go to and click Sign In.
  2. Use the email address and password associated with your Square account. If this is your first time using the Seller Community, you’ll need to create a public username.

Square Support

We are aware that Square sellers may need more than our online resources to help manage, understand and grow their businesses. Square has a dedicated Canadian Support team that can provide account-specific assistance on transactions and transfers while offering expert knowledge of Square’s products and services. You can contact the Square Support team through messaging.


You can call Square Support at 1-855-809-9000.

If you subscribe to Square Online’s Premium plan, Square for Restaurants Plus, Square for Retail Plus or have questions about your Square Register or Square Terminal, you get access to 24/7 phone support in English.

There may be a wait when you call, so feel free to use our callback option if you can’t wait on the line.


Often the fastest way to contact Square Support, messaging is the preferred support method of many Square sellers. Start your chat by providing our team with information about your business needs. You will be paired with the first available team member.

To get messaging support from your Square App:

  1. Tap ≡ More.
  2. Tap Support > Get Help
  3. Tap the chat icon to begin a chat.

Note: You can navigate back to your chat session by tapping the chat icon from your in-app support menu at any time.

To get messaging support from your computer:

  1. Visit
  2. Click Contact at the top right.
  3. Select an option, or type “contact” at any time to speak with a live agent.


Your experience and feedback are important to us. You may receive an email a few days after contacting Square Support for feedback about your support experience.

Learn more about: Square

Can't find what you need?