Get Support at Square
We can all use an extra hand when it comes to building our business. That’s why Square offers multiple support channels to find answers to your questions – meeting you when and where you need support.
Start by searching our Support Centre for easy to follow product guides, help articles, and troubleshooting tips. Explore our Seller Community to learn how other business owners are using Square to run and grow their business. Square even has quick support resources built into our Point of Sale app and Terminal and Register.
For account issues that require additional assistance from Square, we have a team of Customer Success agents who can help assist you with your Square account.
The Square Support Centre gives you instant access to search Square’s most up-to-date support resources. Search our Support Centre by question, keyword or topic. Browse our resources, and find inspiration exploring support resources by Product or Topic, and see What’s Trending with other Square sellers.
Our Support Centre has a robust library of resources, get-started guides and video tutorials to help you start, manage and grow your business with Square. Need to set up Square Online? No problem. Need to get started with Team Management? Get it here. Want to start selling eGift cards? We can help.
Get help, view tutorials and order a new Square Reader all within the Square Point of Sale app, Terminal and Register. Our in-app support includes linked action items that will navigate you closer to your desired solution. You also have the option to Contact Support over message or phone or via our Seller Community.
The Square Seller Community is a space to collaborate and learn with other Square sellers. Join the Seller Community to find out how other businesses are using Square, connect with businesses facing similar challenges, and pose questions to our online community when you need help or advice.
Square Customer Success
We are aware Square Sellers may need more than our online resources to help manage, understand and grow their businesses. Square has a dedicated Canadian Customer Success team who can provide account-specific assistance on transactions and transfers, while offering expert knowledge on Square’s products and services. You can contact our Customer Success team through messaging, phone or email.
Your experience and feedback are important to us. You may receive an email a few days after contacting Square Customer Success for feedback about your support experience.