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Get Support at Square

We can all use an extra hand when it comes to building our business. That’s why Square offers multiple support channels to find answers to your questions – meeting you when and where you need support.

Start by searching our Support Centre for easy-to-follow product guides, help articles and troubleshooting tips. Explore our Seller Community to learn how other business owners are using Square to run and grow their businesses. Square even has quick support resources built into our Point of Sale app.

For account issues that require additional assistance from Square, we have a team of Customer Success agents who can help assist you with your Square account.

Support Centre

The Square Support Centre gives you instant access to search Square’s most up-to-date support resources. Search our Support Centre by question, keyword or topic. Browse our resources, and find inspiration exploring support resources by Product or Topic, and see What’s Trending with other Square sellers.

Our Support Centre has a robust library of resources, get-started guides and video tutorials to help you start, manage and grow your business with Square. Need to set up Square Online? No problem. Need to get started with Team Management? Get it here. Want to start selling eGift cards? We can help.

Provide Support Centre Feedback

Your feedback helps us grow together. We invite you to provide feedback on our support resources – which you can do from the form at the end of every support article:

Support Centre - Feedback - Article - AU/GB/CA

In-App Support

Get help, view tutorials and order a new Square Reader all within the Square Point of Sale app. Our in-app support includes linked action items that will navigate you closer to your desired solution. You also have the option to Contact Support over message, phone or via our Seller Community.

Get in-app support

  1. Tap the three horizontal lines in Square Point of Sale.
  2. Tap Support > Help.
  3. Tap How can we help you? to search Square’s support resources by question, keyword or topic.

View in-app tutorials

  1. Tap the three horizontal lines in Square Point of Sale.
  2. Tap Support > Tours and Tutorials to select a topic you want to learn more about.

Order new Square hardware in the app

  1. Tap the three horizontal lines to open the menu.
  2. Tap Support > Reader Orders.
  3. Tap Order Reader to browse Square hardware.

Seller Community

The Square Seller Community is a space to collaborate and learn with other Square sellers. Join the Seller Community to find out how other businesses are using Square, connect with businesses facing similar challenges, and pose questions to our online community when you need help or advice.

Feel free to introduce yourself in our New to Square Board, join the discussion about Square Online or subscribe to Product Update Release Notes.

Access the Square Seller Community

  1. Go to sellercommunity.com and click Sign In.
  2. Use the email address and password associated with your Square account. If this is your first time using the Seller Community, you’ll need to create a public username.

Square Customer Success

We are aware Square Sellers may need more than our online resources to help manage, understand and grow their businesses. Square has a dedicated Canadian Customer Success team who can provide account-specific assistance on transactions and transfers, while offering expert knowledge on Square’s products and services. You can contact our Customer Success team through messaging, phone or email.

Messaging

Often the fastest way to contact Square Customer Success, messaging is the preferred support method of many Square sellers. Start your chat by providing our support team with information about your business’s needs. Once you’ve reached out, Square will pair you with the first available Customer Success agent for support.

To get messaging support from your Square App, Terminal or Register:

  1. Tap the three horizontal lines in Square Terminal or Square Point of Sale. For Square Register, tap the down arrow.
  2. Tap Support > Help
  3. Tap the chat icon to begin a chat.

Note: You can navigate back to your chat session by tapping the chat icon from your in-app support menu at any time.

To get messaging support from your computer

  1. Visit squareup.com/help.
  2. Click Resources and select Contact.

Note: You can also start a chat by clicking the ? icon on your Square Dashboard.

Phone

The Square Customer Success team is available to support your business needs by phone. There may be a wait when you call, so feel free to use our callback option if you can’t wait on the line.

To get phone support from your computer:

  1. Sign in and visit squareup.com/help.
  2. Click Resources > Contact and ask to speak to a representative.

Email

The Square Customer Success team is available to support your business needs over email. Our Customer Success team replies to all emails on a first-come, first-served basis. Keep in mind that it may take up to two days for an email response.

To get email support from your computer:

  1. Sign in and visit squareup.com/help.
  2. Click Resources > Contact and ask to speak to a representative.

Feedback

Your experience and feedback are important to us. You may receive an email a few days after contacting Square Customer Success for feedback about your support experience.

Learn more about: Square

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