Get Support at Square
We can all use an extra hand when it comes to building our business. That’s why Square offers multiple support channels to find answers to your questions – meeting you when and where you need support.
Start by searching our Support Centre for easy-to-follow product guides, help articles and troubleshooting tips.
Explore our Seller Community to learn how other business owners are using Square to run and grow their businesses.
Square even has quick support resources built into our Point of Sale app and Terminal and Register.
For account issues that require additional assistance from Square, we have a Square Support team who can help assist you with your Square account.
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You can contact Square Customer Success through live chat, phone or email — our number is 1-855-809-9000. We’re available from Monday to Friday, 9 a.m. to 9 p.m., EST. There may be a wait when you call, so feel free to use our callback option if you can’t wait on the line. |
Support Centre
Square Support Centre gives you instant access to search Square’s most up-to-date support resources. Search our Support Centre by question, keyword or topic. Browse our resources, find inspiration by exploring support resources by Product or Topic, and see What’s Trending with other Square sellers.
Our Support Centre has a robust library of resources, get-started guides and video tutorials to help you start, manage and grow your business with Square.
Go to squareup.com/help.
In-App Support
Get help, view tutorials and order new hardware all within the Square Point of Sale app, Square Terminal and Square Register. Our in-app support includes linked action items that will navigate you closer to your desired solution.
- Tap ≡ More from the navigation bar at the bottom of your screen.
- Tap Support > Get help.
- Tap How can we help you? to search Square’s support resources by question, keyword or topic.
Seller Community
Square Seller Community is a space to collaborate and learn with other Square sellers. Join the Seller Community to find out how other businesses are using Square, connect with businesses facing similar challenges and pose questions to our online community when you need help or advice.
Feel free to introduce yourself in our New to Square Board, join the discussion about Square Online or subscribe to Product Update Release Notes.
- Go to sellercommunity.com and click Sign In.
- Use the email address and password associated with your Square account. If this is your first time using the Seller Community, you’ll need to create a public username.
Square Support
We are aware that Square sellers may need more than our online resources to help manage, understand and grow their businesses. Square has a dedicated Canadian Support team that can provide account-specific assistance on transactions and transfers while offering expert knowledge of Square’s products and services. You can contact the Square Support team through messaging.
You can call Square Support on 1-855-809-9000. We’re available from Monday to Friday, 9:00 a.m. to 9:00 p.m. EST.
There may be a wait when you call, so feel free to use our callback option if you can’t wait on the line.
If you subscribe to Square Online’s Premium plan, Square for Restaurants Plus, Square for Retail Plus or have questions about your Square Register or Square Terminal, you get access to 24/7 phone support in English.
To find your customer code:
- Sign in to your Square account and visit squareup.com/help.
- Click Ask our support assistant or Contact in the top-right.
- Type “customer code” in the chat and click on the Customer Code link.
- Select your location > Next.
- Your customer code will appear with our contact options.
Often the fastest way to contact Square Support, messaging is the preferred support method of many Square sellers. Start your chat by providing our support team with information about your business’s needs. Once you’ve reached out, Square will pair you with the first available Square Support advocate for support.
From your Square Point of Sale app:
- Tap ≡ More.
- Tap Support > Get help.
- Tap the chat icon to begin a chat.
Note: You can navigate back to your chat session by tapping the chat icon from your in-app support menu at any time.
To get messaging support from your computer:
- Sign in to your Square account and visit squareup.com/help.
- Click Ask our support assistant.
- Select an option or type “contact” in the chat.
- Select Chat > Chat with Square Support.
- Select a location, click Next.
- Click Message Us to chat with someone from our team.
Feedback
Your experience and feedback are important to us. You may receive an email a few days after contacting Square Support for feedback about your support experience.