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Get Support at Square

We can all use an extra hand when it comes to building our business. That’s why Square offers multiple support channels to find answers to your questions — meeting you when and where you need support.

For account issues that require additional assistance from Square, our Square Customer Success team can assist you with your Square account.

You can contact Square Customer Success through live chat, phone or email — our number is 0800 098 8008. We’re available by phone from Monday to Friday, 9:00 to 17:00 GMT.

There may be a wait when you call, so feel free to use our callback option if you can’t wait on the line.

Support Centre

Square Support Centre gives you instant access to search Square’s most up-to-date support resources. Search our Support Centre by question, keyword, or topic. Browse our resources, find inspiration by exploring support resources by Product or Topic, and see What’s Trending with other Square sellers.

Our Support Centre has a robust library of resources, get-started guides, and video tutorials to help you start, manage and grow your business with Square. Need to Set Up Square Online? No problem. Need to Get Started with Team Management? Get it here. Want to start selling eGift cards? We can help.

Support Centre Feedback

Your feedback helps us grow together. We invite you to provide feedback on our support resources, which you can do from the form at the end of every support article:

Support Centre - Feedback - Article - AU/GB/CA

In-App Support

Get help, view tutorials, and order new Square hardware all within the Square Point of Sale app, Square Terminal or Square Register. Our in-app support includes linked action items that will navigate you closer to your desired solution. You also have the option to Contact Support over message, phone, or via our Seller Community.

Get in-app support

  1. Tap ≡ More from the navigation bar at the bottom of your screen.
  2. Tap Support > Get Help.
  3. Select one of the topics or tap How can we help you? to search Square’s support resources by question, keyword, or topic.

View in-app tutorials

  1. Tap ≡ More from the navigation bar at the bottom of your screen.
  2. Tap Support > Tutorials and Tours to select a topic you want to learn more about.

Order Reader in-app

  1. Tap ≡ More from the navigation bar at the bottom of your screen.
  2. Tap Support > Reader Orders.
  3. Tap Order Reader to browse Square hardware.

Seller Community

Square Seller Community is a space to collaborate and learn with other Square sellers. Join the Seller Community to find out how other businesses are using Square, connect with businesses facing similar challenges, and pose questions to our online community when you need help or advice.

Feel free to introduce yourself in our New to Square Board, join the discussion about Square Online or subscribe to Product Update Release Notes.

Access the Square Seller Community

  1. Go to sellercommunity.com
  2. Click Sign In in the top right corner.
  3. Use the email address and password associated with your Square account. If this is your first time using the seller community, you’ll need to create a public username for the Seller community.

Square Customer Success

We are aware Square sellers may need more than our online resources to help manage, understand, and grow their businesses. Square has a dedicated United Kingdom Customer Success team that can provide account specific assistance on transactions and transfers while offering expert knowledge of Square’s products and services. You can contact our Customer Success team through live chat, phone, or email.

Phone

You can call Square Customer Success on 0800 098 8008. We’re available from Monday through Friday, 9:00 to 17:00 GMT.

There may be a wait when you call, so feel free to use our callback option if you can’t wait on the line.

Email

The Square Customer Success Team is available to support your businesses needs over email. Our team replies to all emails on a first come, first served basis. Keep in mind that it may take up to two days for an email response.

  1. Sign In to your Square account.
  2. On Square Support Centre, click Resources > Contact and select the topic that matches your inquiry.
  3. If you have an issue that isn’t listed, click Other.
  4. If you can’t find your solution, select I Still Need Help.
  5. Select Email Us to begin an email message to our local support team.

Social

Tweet our local support team @SqSupportUK for fast responses to simple questions, or check out current discussions on Facebook!

Feedback

Your experience and feedback are important to us. You may receive an email a few days after contacting Square Customer Success for feedback about your support experience.

Learn more about: Square

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