Get support at Square
About Square support
We can all use an extra hand when it comes to building our business. Square offers multiple support channels to find answers to your questions, meeting you when and where you need support. Our self-serve resources are the fastest way to find answers to your questions. If you have any account-specific questions, you can always contact our team directly.
Before you begin
Only account owners or authorised representatives can contact Square. Learn how to add and manage authorised representatives. Have your account information handy. If you contact our support team using the email address or phone number associated with the account, we can pull up your account more efficiently.
Option 1: Visit Support Centre
Square Support Centre gives you instant access to search the most up-to-date Square support resources, support articles, and video tutorials to help you start, manage, and grow your business with Square. We also invite you to provide feedback on our support resources — your feedback helps us grow together.
To access the Square Support Centre:
Visit squareup.com/help.
Search our Support Centre by question, keyword, or topic.
To provide Support Centre article feedback:
Select a Support Centre article.
At the end of an article, find “Was this article helpful?”.
Select Yes or No.
Option 2: Get in-app support
Get help and view tutorials within the Square Point of Sale app, Square Terminal, or Square Register. Our in-app support includes linked action items to guide you.
To get in-app support:
After signing in to your account, tap ≡ More > Support > Get help.
Tap How can we help you? to search Square support resources by question, keyword, or topic.
To view in-app tutorials:
Tap ≡ More > Support > Tutorials and tours.
Select a topic you want to learn more about.
Option 3: Visit the Seller Community
Square Seller Community is a space to collaborate and learn with other Square sellers. Join the Seller Community to find out how other businesses are using Square, connect with businesses facing similar challenges, and pose questions to our online community when you need help or advice. To access the Seller Community:
Go to the Square Seller Community and click Sign In.
Use the email address and password associated with your Square account. If this is your first time using the Seller Community, create a public username.
Option 4: Watch Square support videos on YouTube
If you prefer to watch a video tutorial, the Square YouTube channel has a library full of resources to help you get the most out of your Square account. To view our videos:
Go to the Square YouTube channel.
Select Videos to view available content.
Option 5: Contact Square Support
We know you may need more than our online resources to help manage, understand, and grow your business. Square has a dedicated Square Support team that can provide account specific assistance on transactions and transfers while offering expert knowledge of Square products and services. You can contact our Square Support team through chat or by phone.
You can call Square Support at 1800 904 846 Monday to Friday, 9 AM to 5 PM. There may be a wait when you call, so feel free to use our callback option if you can’t wait on the line.
If you subscribe to Square Online’s Premium plan, Square for Restaurants Plus, Square for Retail Plus or have questions about your Square Register or Square Terminal, you get access to 24/7 phone support.
Start your chat by providing us with information about your business’s needs. Once you reach out, Square will pair you with the first available Square Support advocate for support.
From your desktop computer:
- Go to the Square Support Centre and select Sign In.
- Enter your account email and password.
- Click Contact us under Still need help?, and click Message Us to start a chat.