Get Support at Square
We can all use an extra hand when it comes to building our business. That’s why Square offers multiple support channels to find answers to your questions – meeting you when and where you need support.
Start by searching our Support Centre for easy to follow product guides, help articles and troubleshooting tips.
Explore our Seller Community to learn how other business owners are using Square to run and grow their business.
Square even has quick support resources built into our Point of Sale app and Square Terminal.
For account issues that require additional assistance from Square, our Square Support team can assist you with your Square account.
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Our number is 1800 90 48 46. We’re available by phone from Monday to Friday, 9:00 AM to 5:00 PM.
There may be a wait when you call, so feel free to use our callback option if you can’t wait on the line. |
Support Centre
Square Support Centre gives you instant access to search Square’s most up-to-date support resources. Search our Support Centre by question, keyword or topic. Browse our resources, find inspiration by exploring support resources by Product or Topic, and see What’s Trending with other Square sellers.
Our Support Centre has a robust library of resources, get-started guides and video tutorials to help you start, manage and grow your business with Square.
Go to squareup.com/help.
Seller Community
Square Seller Community is a space to collaborate and learn with other Square sellers. Join the Seller Community to find out how other businesses are using Square, connect with businesses facing similar challenges and pose questions to our online community when you need help or advice.
Start a new conversation about running a business in Ireland in General Discussion, learn about Square Online or subscribe to Product Update Release Notes.
- Go to sellercommunity.com and click Sign In.
- Use the email address and password associated with your Square account. If this is your first time using the Seller Community, you’ll need to create a public username.
In-App Support
Get help, view tutorials and order Square hardware all within the Square Point of Sale app or Square Terminal. Our in-app support includes linked action items that’ll navigate you closer to your desired solution.
- Tap ≡ More from the navigation bar at the bottom of your screen.
- Tap Support > Get Help.
- Tap How can we help you? to search Square’s support resources by question, keyword or topic.
Square Support
We’re aware Square sellers might need more than our online resources to help manage, understand and grow their businesses. Square has a dedicated Irish Square Support team that can provide account specific assistance on transactions and transfers while offering expert knowledge of Square’s products and services. You can contact our Square Support team through live chat, phone or social media.
You can call Square on 1800 904 846. We’re available from Monday to Friday, 9:00 to 17:00.
There may be a wait when you call, so feel free to use our callback option if you can’t wait on the line.
Often the fastest way to contact Square Support, messaging is the preferred support method of many Square sellers. Start your chat by providing our support team with information about your business’ needs. Once you’ve got in touch, Square will pair you with the first available Square Support advocate for support.
From your Square App:
- tap ≡ More.
- Tap Support > Get Help
- Tap the chat icon to begin a chat.
Note: you can go back to your chat session by tapping the chat icon from your in-app support menu at any time.
To get messaging support from your computer:
- sign in and visit squareup.com/help.
- Click Ask our support assistant.
- Select an option or type ‘contact’ at any time to speak with a live agent.
Feedback
Your experience and feedback are important to us. You might receive an email a few days after contacting Square Support for feedback about your support experience.