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Get Support at Square

We can all use an extra hand when it comes to building our business. That’s why Square offers multiple support channels to find answers to your questions — meeting you when and where you need support.

  • Start by searching our Support Centre for easy to follow product guides, help articles, and troubleshooting tips.

  • Explore our Seller Community to learn how other business owners are using Square to run and grow their business.

  • Square even has quick support resources built into our Point of Sale app and Square Terminal.

For account issues that require additional assistance from Square, our Square Customer Success team can assist you with your Square account.

Our number is 1800 90 48 46. We’re available by phone from Monday to Friday, 9:00 AM to 5:00 PM.

There may be a wait when you call, so feel free to use our callback option if you can’t wait on the line.

Support Centre

Square Support Centre gives you instant access to search Square’s most up-to-date support resources. Search our Support Centre by question, keyword, or topic. Browse our resources, find inspiration by exploring support resources by Product or Topic, and see What’s Trending with other Square sellers.

Our Support Centre has a robust library of resources, get-started guides, and video tutorials to help you start, manage and grow your business with Square. Need to set up Square Online? No problem. Need to get started with Team Management? Get it here. Want to start selling eGift cards? We can help.

Provide Support Centre feedback

Your feedback helps us grow together. We invite you to provide feedback on our support resources – which you can do from the form at the end of every support article.

Seller Community

Square Seller Community is a space to collaborate and learn with other Square sellers. Join the Seller Community to find out how other businesses are using Square, connect with businesses facing similar challenges, and pose questions to our online community when you need help or advice.

Start a new conversation about running a business in Ireland in General Discussion, learn about Square Online or subscribe to Product Update Release Notes.

Access the Square Seller Community

  1. Go to sellercommunity.com and click Sign In.
  2. Use the email address and password associated with your Square account. If this is your first time using the Seller Community, you’ll need to create a public username.

In-App Support

Get help, view tutorials, and order Square hardware all within the Square Point of Sale app or Square Terminal. Our in-app support includes linked action items that will navigate you closer to your desired solution.

Get in-app support

  1. Tap ≡ More from the navigation bar at the bottom of your screen.
  2. Tap Support > Get Help.
  3. Tap How can we help you? to search Square’s support resources by question, keyword or topic.

View in-app tutorials

  1. Tap ≡ More from the navigation bar at the bottom of your screen.
  2. Tap Support > Tutorials and Tours to select a topic you want to learn more about.

Order new hardware in-app

  1. Tap ≡ More from the navigation bar at the bottom of your screen.
  2. Tap Support > Reader Orders.
  3. Tap Order Reader to browse Square hardware.

Square Customer Success

We are aware Square sellers may need more than our online resources to help manage, understand, and grow their businesses. Square has a dedicated Irish Customer Success team that can provide account specific assistance on transactions and transfers while offering expert knowledge of Square’s products and services. You can contact our Customer Success team through phone or social media.

Phone

You can call Square on 1800 90 48 46. We’re available from Monday through Friday, 9:00 AM to 5:00 PM.

There may be a wait when you call, so feel free to use our callback option if you can’t wait on the line.

Feedback

Your experience and feedback are important to us. You may receive an email a few days after contacting Square Customer Success for feedback about your support experience.