Set up delivery options for your online store
About delivery for online store orders
You can sell prepared food and beverage items online, and offer nearby customers a way to have their orders delivered―either by your own delivery staff, or by a courier from a reliable local delivery service provider like DoorDash.
Before you begin
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Before you can set up delivery options for online orders, you need a way to accept orders online. Learn how to set up different options to take online orders:
Be sure to visit your Square Item Library to assign Local delivery to the items you want to be fulfilled via delivery. Learn how to Set up items for your online store for details.
There are two delivery options you can set up with Square: in-house delivery and on-demand delivery. You can switch between them at any time.
Alcohol delivery is only available with on-demand delivery via DoorDash. On-demand delivery doesn't currently support age verification for tobacco and CBD products. For any issues with your on-demand delivery driver, please contact the delivery service provider.
Option 1: Set up in-house delivery
Sign in to Square Dashboard and go to Account & Settings > Fulfillment methods > Online pickup & delivery.
Click Set up location by the location you want to enable delivery for.
Indicate that you want to offer delivery by selecting Yes.
Choose the My own couriers option.
Decide if you’ll calculate and assign delivery times automatically. By selecting No, you can manually share the delivery details with your customer so you can manage order scheduling in a way that works best for your business. By selecting Yes, we’ll calculate the delivery times automatically to enable customers to choose a delivery date and time based on your business hours, prep time, and estimated delivery time.
Select Continue to check which sites your location should be available on.
Select Continue to review your settings so far, then select Edit to set up additional settings.
Set up delivery-related settings, including a delivery region (either by postal code or radius), estimated delivery time (added to the prep time), delivery and service fees, minimum order amount, and no-contact delivery (won't be applicable to orders containing alcoholic items).
Choose if you want your orders delivered at specific times or any time during your delivery hours.
Toggle the ability to mark orders as Ready before marking as Complete, and choose when you want your order tickets to print.
Set the hours and days of the week customers can have their orders delivered.
Adjust any remaining Location details and Site visibility settings.
Select Save when finished.
Option 2: Set up on-demand delivery
Sign in to Square Dashboard and go to Account & Settings > Fulfillment methods > Online pickup & delivery.
Toggle on Delivery by the location you want to enable delivery for, then click Edit > Delivery.
Indicate that you want to offer delivery by selecting Yes.
Click On-demand Delivery.
Confirm or change your default service provider. Best available is recommended.
Set up delivery related settings, including delivery and service fees, minimum order amount, and no-contact delivery (won't be applicable to orders containing alcoholic items).
Choose if you want your orders delivered at specific times or any time during your delivery hours, and your order preparation requirements.
Choose if you want to allow customers to schedule deliveries ahead of time and if you want Square Online to limit the number of orders that can be picked up or delivered at the same time.
Select when you want your order tickets to print.
Set the hours and days of the week customers can have their orders delivered, including any restricted delivery dates.
Click Save when finished.
Adjust advanced settings (optional)
After your main setup is complete, you can also configure other advanced settings that will apply to every location you've enabled for delivery.
Sign in to your Square Dashboard and click Settings > Account & Settings > Fulfillment > Pickup & Delivery.
Click Advanced settings.
Toggle on Set a quantity limit for pickup and delivery orders. Enter a quantity limit to prevent unexpected large delivery orders, and include an optional custom message explaining how to place orders that are over the quantity limit.
Toggle on Allow customers to reply HERE via text to announce they've arrived so customers can text instead of call. Texts will go to your POS app.
Click Save.
Stop accepting delivery orders
Sign in to Square Dashboard and go to Account & Settings > Fulfillment methods > Online pickup & delivery.
Toggle OFF Delivery by your chosen location.