How will the future of food and dining change?
Australians love their food, and restaurants are helping them take that passion even further. Restaurant owners are engaging with customers in new ways, from hosting online cooking classes and events, to offering subscriptions and custom loyalty programs. 96% of restaurants surveyed will continue to provide a variety of customer engagement services over the next year and beyond.
In the past, experiencing the joy of eating from a restaurant meant ordering and dining in person. Today restaurants are taking a multi-faceted approach to ensure that, no matter where customers are, they can still experience their favourite cuisines.
The restaurants of the future are providing more options, such as takeaway, order ahead, and prepackaged meal kits, to cater to all lifestyles and preferences.