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Square Appointments Pricing

Subscription Plans

There are three simple plans for Square Appointments:

Appointments Plan Monthly Cost Locations Staff
Free £0 per month for a single location. One location only Unlimited
Plus £29 per month, per location. Unlimited Unlimited
Premium £69 per month, per location. Unlimited Unlimited
Custom Pricing* Contact sales Unlimited Unlimited

Note: If you wish to use Appointments with Plus or Premium across multiple locations, you will be charged per location.

*Custom pricing and add-on tools

Businesses that process over £200k per year in card sales are eligible for custom pricing. Custom-priced plans include all features in Premium, a dedicated account manager and discounted bundling of Square business tools listed below. Contact our Sales Team to add tools to any subscription.

Note: Your subscription pricing is the same across all locations on your account. For example, if one location has a subscription for Appointments Plus, then another location for the same account will not have access to the Appointments Free Plan. Learn more about Square Appointments plans and features.

Processing Rates

When you sign up to Square Appointments Free, you have the basics you need to manage bookings and payments for your business at no monthly cost for a single location. You’ll only pay Square’s standard processing rate of:

Payment Type Free Processing Rate Plus Processing Rate Premium Processing Rate
In-person card transactions 1.75% 1.6% 1.6%
Online payments (prepayments/no-show transaction fee) 1.4% + 25p for UK cards or 2.5% + 25p for non-UK cards 1.4% + 25p for UK cards or 2.5% + 25p for non-UK cards 1.4% + 25p for UK cards or 2.5% + 25p for non-UK cards
Manually keyed in or Card on File 2.5% 2.5% 2.5%

Note: The rate of 1.6% for card-present transactions is only for payments processed through the Appointments app. If you use the Square Point of Sale app to process payments with your Appointments account, you’ll pay the standard processing fee of 1.75% for card-present transactions.

Clearpay Pricing

Square sellers using Clearpay get paid the full amount at the time of purchase, minus a processing fee on the total order. Enabling Clearpay with Square is free – there are no monthly fees or startup costs. You only pay when you make a sale for in-person appointments. There are no processing fees charged on the remaining instalments or if your customer makes a late payment.

The Clearpay processing fee is 6% + £0.30 per transaction.

Important to note:

  • Clearpay rates are fixed and do not vary by subscription type, hardware or custom pricing.

  • Clearpay acceptance is not yet available with Square Appointments Online booking sites.

Compare Square Appointments Free, Plus and Premium

To learn more about each plan, please review our Appointments Pricing Comprehensive List.

Note: Square Appointments Free, Plus and Premium plans are all supported on Square Reader, Square Stand and Square Register. All subscriptions include access to Square Support, Seller Community, and Support Centre. All subscriptions can integrate with relevant third-party integrations found in App Marketplace.

Subscribe to Square Appointments

To subscribe to either the Square Appointments Plus or Premium plans:

  1. Go to visit Account & Settings on your online Square Dashboard.

  2. Click Business information > Pricing & Subscriptions.

  3. Under ‘Subscription Pricing’, click Manage next to your Appointments plan.

  4. From here, you can choose to upgrade to the Plus or Premium plan. If you do not have a payment method on file, you can also add this through the subscription flow.

Note: You can Manage Your Square Appointments Subscription from your online Square Dashboard at any time. You can also pause your subscription for up to three months – you won‘t be charged during this time. Resume your subscription at any time and pick up where you left off.

Appointments Subscription FAQs

Why are you making this change?

Over the years, Appointments has added dozens of features to help you manage and grow your business. With this new pricing structure, you now have the option to choose a plan with the features that are most essential to run your business, so you only pay for what you need.

Why can’t I access certain features that I once had access to?

The new Appointments plans went into full effect on April 26, 2022. If you did not subscribe to a plan before this date, we may have placed on a new plan based on your previous Appointments subscription, number of staff, and/or number of locations.

If you were previously on Appointments for free, you may have lost access to top features such as Google calendar sync, client confirmation texts/emails, multiple staff appointments, no-show protection and more. To regain access to these features, we recommend you subscribe to Appointments Plus.

If you were previously on Appointments for Teams, you may have lost access to top features such as resource management, automatic contract sends, commissions and unlimited permission sets for your team. To regain access to these features, we recommend you subscribe to Appointments Premium.

What will happen to my staff permissions if I subscribe to Appointments Free or Plus and lose access to the custom permissions I’ve set up?

If you’ve created staff accounts and they are assigned to a custom permission set (e.g. Manager, Service Provider, Front Desk), you are utilising Team Plus features. Team Plus, which is now included with Appointments Premium, allows you to define unlimited permission sets, set up commissions for your team, pull labour and sales reports, and more.
If you subscribe to Free or Plus, you’ll only be able to create one set of permissions for your team under Team Permissions. To change a staff member’s permission set:

  1. Visit the Staff page of your Square Appointments Dashboard.
  2. Click the staff member that requires a changed permission set.
  3. Under Staff Member Permissions, select the Team Permissions permission set.
  4. If you see a message that this permission set does not have Appointments access enabled, click Enable team permissions for Appointments and follow the prompts to enable the proper permissions for this permission set to access Appointments.
  5. Click Save.

You can always edit permissions by editing the Team Permissions set in the Employee Permissions settings on your Square Dashboard.

If you’d like to keep access to create and assign unlimited custom permission sets, you will need to subscribe to either Appointments Premium or separately subscribe to Team Plus.

Can I subscribe through the Square Appointments app?

You may see information of the new pricing plans and features in your Appointments mobile app, but subscribing to an Appointments plan can only be done through your online Square Dashboard.

Will there still be a free option?

Yes! Appointments will still be available at no monthly cost under the Free plan, which enables you to manage bookings and payments for a single location. However, some features will only be available to paying subscribers. You only pay for processing fees.

Do you offer custom pricing for Appointments plans?

Yes! Custom pricing is available to businesses who process more than 100k€ in card sales per year. With the custom pricing plans, you get access to all the features for free, and are eligible for subscription discounts on additional Square business tools. To find out if you’re eligible for custom pricing, please Contact Sales.

When I select a plan, when will I be charged?

Any changes to your plan will be reflected in your next billing cycle (the first of the next month).

If you upgrade to the Plus or Premium plan, you will get access to those features immediately and your next bill will be prorated based on your activation date.

If you downgrade to the Plus or Free plan, you’ll get access to those features immediately, but we will not be able to provide a refund for any unused time under the paid subscription.

Can I pause my plan at any time?

You can pause your subscription for up to three months – you won‘t be charged during this time. Resume your subscription at any time and pick up where you left off. To learn more about pausing subscriptions, visit our Pause Subscription FAQs.

I have multiple locations today but want to stay on Free. What will happen to my other locations?

You can select which location you would like the Free plan to be applied to. The data for your other locations will always be stored there, should you upgrade to a plan that manages multiple locations.

I need help choosing a plan that’s best suited for my business. Who can I talk to?

Please feel free to contact Square Support with any questions you may have. You can speak to our team via live chat, phone or email.

Learn more about: Appointments

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