Law Enforcement and Other Government Agency Requests

Information for Law Enforcement and Other Government Agencies

These guidelines are for law enforcement and other government agencies seeking records from Square AU Pty. Ltd. (“Square”).

Requests For User Information

In accordance with our Privacy Policy and Terms of Service, non-public information about Square users is not released except as lawfully required by appropriate legal process such as a subpoena, search warrant, court order, or other valid legal process. Upon receipt of appropriate legal process, we will search for and disclose data and information that is specified and which we are reasonably able to locate and retrieve. We are unable to process overly broad or vague requests. Please include as much specific information as possible that would identify the relevant Square accounts and transactions. Learn more about the Square Reader or Square’s Information Collection Policies.

Contact Information For Law Enforcement

Law enforcement and other government agencies may submit requests by using this request form.(Recommended Browsers: Chrome, Firefox, Safari). Please note that acceptance of legal process by any of these means is for convenience and does not waive any objections, including, but not limited to, lack of jurisdiction or proper service. Effective August 1, 2021, Square AU Pty. Ltd. will not accept service via email. You may email us for status updates only.


Important note: Square will not respond to correspondence sent by non-law enforcement/ government agencies to the addresses above.