Hardware Policies and Warranty
Last updated: 7 November 2018
Square Shop Sales and Return Policy
Thank you for shopping at Square. This Sales and Return Policy applies to your purchase of Square hardware (‘Square Hardware’) and third party hardware and accessories (‘Third Party Hardware’ and collectively with Square Hardware, ‘Products’) from Square.
We will ship Products using a carrier selected by us. Your order checkout page shows your shipping method, estimated time and any shipping fees. While we will try to meet your dispatch and delivery dates, we may be unable to do so in the event of low Product inventory. In addition, many events beyond our control can affect the delivery of your Products after we provide them to the carrier. Therefore, we are not liable for late shipment or delivery or any loss, damage or penalty you incur from any delay in shipment or delivery.
If you are not fully satisfied with your purchase, you may return your Products within thirty (30) days of delivery so long as they are in their original condition and packaging and you enclose the original packing slip. We will refund your purchase price in full and cover the cost of return shipping. You must return all Products, cords, cables, parts and documentation that were included with the original package. Refunds will be applied to the original purchase method. Only Products purchased directly from Square can be returned to Square. Products you purchase through our authorised retail partners must be returned in accordance with their respective return policies. This right to return goods applies in addition to the right you may have to ask for repair, replacement or refund under the consumer guarantees provisions of the Australian Consumer Law.
The Products offered from Square consist of Square Hardware as well as Third Party Hardware purchased and resold by Square. From time to time, we may be unable to manufacture or obtain a sufficient supply of Products. In addition, there may be occasions when we confirm your order but subsequently learn that we are unable to supply your Products. Therefore, we reserve the right at any time to limit or change quantities available for purchase or to cancel your order. If we cancel your order, we will refund your purchase price in full.
End User Customers
We sell and ship Products only to customers located in Australia for their own use. You may not purchase Products for resale and we reserve the right to refuse or cancel your order if we believe you will do so. Your use of the Products is governed by the Terms of Service and related agreements and policies available at https://squareup.com/au/legal.
Warranty against Defects
Square warrants your Square Hardware against defects in materials and workmanship under normal use for a period of one (1) year from the shipping date. If such defect appears within one (1) year from the shipping date, Square will replace such defective Square Hardware at no cost to you. This warranty is in addition to other rights and remedies you may have under the consumer guarantees provisions of the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You can find more information about the Australian Consumer Law by visiting accc.gov.au.
To claim under the warranty, contact Square Support. You will be asked to:
- Return the defective Square Hardware to Square at the designated address below and in the designated box, with all accessories, cords, cables, parts and documentation included, within fourteen (14) days of receiving your replacement Square Hardware.
- Provide a payment card number to Square when you initiate a warranty-based return. In the event you fail to return your defective Square Hardware pursuant to the process and time frame specified by Square, Square will charge the full cost of the replacement Square Hardware to the payment card you provided when you initiated your warranty-based return, or to your Square Account (if there is a balance).
Square’s address for warranty-based returns is as follows:
Square AU Pty Ltd \ Attn: Square Warranty \ GPO Box 1640 \ Melbourne VIC 3001 \ Australia
To contact Square, please visit Square Support.
This warranty is only available to you as the original purchaser of the Square Hardware. Your coverage under this warranty terminates if you sell or transfer your Square Hardware. No Square reseller, agent, or employee is authorised to make any modification, extension or addition to this warranty.
This warranty does not apply to:
- Square Hardware if it has been subject to alteration, repair, tampering, accident, abuse, misuse, fire, acts of god (including, without limitation, earthquake, flood, hurricane, lightning or tornado) or other external causes; or
- Any Third Party Hardware, any consumable parts, including batteries or any software, even if resold or included with the Square Hardware. All Third Party Hardware resold or included by Square is provided solely according to the warranty and other terms specified by the manufacturer, who is solely responsible for service and support for its Product. For service, support or warranty assistance, you should contact the manufacturer of the Third Party Hardware directly.