Direct Debit Request Service Agreement
By electronically agreeing to a Direct Debit Request (“DDR”) as part of the sign-up for a Square Account, Square Services, or by linking your bank account, you authorise us to direct debit any Chargebacks or associated payments due to us under the Terms (or any arrangements which replace, supplement, or incorporate the Terms), from an Australian dollar denominated bank account set up for Square Services and designated by you in the DDR. Defined terms will have the same meaning as those found in the General Terms, unless otherwise specifically defined in this Direct Debit Request Service Agreement.
You must ensure that (a) the financial institution specified in the DDR accepts and acts upon direct debits for the account specified in the DDR (direct debiting through the Bulk Electronic Clearing System may not be available on all accounts, so if you are uncertain, you should check with your financial institution) and (b) the account details specified in the DDR are correct (for example, by comparing them with a recent statement from your financial institution or checking these directly with your financial institution).
If a direct debit is scheduled to be made from the account specified in the DDR on a day other than a business day, that direct debit will be made on the next business day. If you are uncertain about when a direct debit will be processed, you should check with your financial institution. A ‘business day’ is a day on which banks and financial institutions are generally open for business in Melbourne. If you have made any changes to your account and for any other matters related to this direct debit arrangement, including deferment, stops, cancellations or alterations, please contact Square Support. Please allow 7 days for the amendments to take effect. You may also contact your financial institution to stop any direct debit or cancel the DDR. If we or our financial partners make any changes to this direct debit arrangement, we will advise you of such change at least 14 days in advance of such change.
If you believe that there has been an error in debiting your account, you should contact Square Support in the first instance to confirm the details, so that we can investigate the matter and advise you in writing whether your account has been incorrectly or correctly debited. You can also contact your financial institution.
It is your responsibility to ensure you have sufficient cleared funds available in the account to be debited when payments are due.
In the event that you do not have sufficient cleared funds and a debit to your account is returned unpaid, you will be notified that your payment has been returned and we will re-initiate the debit without additional fees.
We will keep your details, the details of the account and any underlying subject matter specified in the DDR (including any “Personal Information” (as defined in the Privacy Act 1988 (Cth))) confidential except where: (a) it is required for the purposes of conducting direct debits (for example. we may need to provide this information to our financial partner in connection with a claim made on the financial partner relating to an alleged incorrect or wrongful debit); or (b) we receive your permission to release those details; or (c) we are required to disclose such details by Law.