Square Multi-Account Suite Terms of Service

These terms apply if you signed up for Square Multi-Account Suite on or after 27 August 2026 and will become effective and apply to all Square Sellers using Multi-Account Suite on 6 October 2026. For terms that apply until then, see here.

Last Updated: 27 August 2026

These Square Multi-Account Suite Terms of Service (“Multi-Account Terms”) are a legal agreement between you and Square AU Pty Ltd (ABN 38 167 106 176) (“Square,” “we”, “our” or “us”) and govern your use of the Square Multi-Account Suite and related multi-account capabilities (collectively, the “Multi-Account Services”).

The Multi-Account Services provide multi-account organisation tools for eligible customers of Square services (“you” or “your”) whose business operations span multiple Square Accounts under a single organisation, or groups of affiliated merchants that share common branding, ownership, or operational control. The Multi-Account Services, for example, can be used for franchise groups in Australia. In such cases, the franchisor is the Multi-Account Owner and each participating franchisee is a Multi-Account Member.

The Multi-Account Services include both paid-for services (“Paid Services”) and free services, for which no additional fees are charged (“Free Services”). Free Services may include, as made available by Square, organisation-level reporting and certain services provided by third-party service providers. Paid Services may include, as made available by Square, organisation-level reporting, menu or catalogue management, gift card functionality and reconciliation, royalty reporting and related organisation-management features.

By using the Multi-Account Services, you agree to be bound by these Multi-Account Terms, the General Terms, the Additional Point of Sale Terms of Service and the Privacy Notice for Square Sellers and Website Visitors. If you are using the Multi-Account Services on behalf of a business, you represent that you have the authority to bind that business or entity to these terms. Defined terms have the same meaning as in the General Terms unless otherwise defined in these Multi-Account Terms.

1. Creation of a Multi-Account Organisation

To use the Multi-Account Services, you each must create and maintain a Square Account. If you are a Multi-Account Owner, you must initiate or approve the linkage of participating Member Accounts to the Multi-Account Owner’s Square Account and manage access to the Member Accounts to form the Multi-Account Organisation. The Multi-Account Owner is responsible for ensuring that all Multi-Account Members are authorised to participate in the Multi-Account Organisation and have agreed to these Multi-Account Terms and agree to pay any Fees owed to Square for the Services. Unless otherwise agreed in writing with Square, the Multi-Account Owner is responsible for Fees charged by Square for the Multi-Account Services at the Multi-Account Organisation level, and each Multi-Account Member remains responsible for Fees, Taxes, and other amounts owed for its own Square Account, Square subscription plan, third party services, and other Services it uses.

Each Multi-Account Member’s right to access and use the Multi-Account Services is subject to the Multi-Account Owner’s ongoing provisioning of access to the Multi-Account Organisation on the Multi-Account Member’s behalf and to the Multi-Account Member’s continued eligibility for the applicable Square Services.

Square may require participating Multi-Account Members to maintain a Subscription Service, as defined in the General Terms, as a condition of using some or all Multi-Account Services features. For example, where a Multi-Account Services feature is available only under a particular Square subscription plan, each Multi-Account Member may need to maintain that plan in order for the feature to operate across the Multi-Account Organisation.

We reserve the right to decline to provide the Multi-Account Services to any Seller where we determine it is reasonably necessary to protect our legitimate interests.

2. Relationship between Multi-Account Owner and Multi-Account Members

Unless otherwise agreed between Multi-Account Owner and Multi-Account Member, by joining a Multi-Account Organisation, you acknowledge and agree that the Multi-Account Owner has access to and control over (including the right to manage and delete) all data in the Multi-Account Organisation, including customer, sales, transaction, gift card, menu, catalogue, pricing, and inventory data, and other data associated with and stored in any Multi-Account Member’s Square Account. When Multi-Account Services are enabled by the Multi-Account Owner, the Multi-Account Owner has the ability to:

• access and process all data and information associated with any Multi-Account Member’s Square Account, including, but not limited to, the Multi-Account Member’s contact information, menu, transaction history, sales monitoring, account balances, and reports;

• calculate royalty fees using royalty rates input by Multi-Account Owners and sales or other Multi-Account Owner-selected data from Member Accounts. If enabled, Multi-Account Owners are solely responsible for determining the applicable formulas, confirming the accuracy of any calculations, and complying with any agreements or laws governing royalties or other payments between Multi-Account Owner and Multi-Account Members;

• manage item catalogues, including menus, discounts, pricing and taxes, across the Multi-Account Organisation;

• enable the acceptance of gift cards across the Multi-Account Organisation, control their settings, monitor their sales, redemption, and reconciliation;

• configure permissions, restrictions, location groups, organisation-management settings, or other controls made available by Square for the Member Accounts; and

• use any other Multi-Account Services offered by Square from time to time, on behalf of any Multi-Account Member, including any new feature that forms part of the Multi-Account Services from time to time and notified to you in accordance with the General Terms.

The capabilities described above are available only to the extent Square makes them available for the Free Services or Paid Services you use. Multi-Account Owners using Free Services have access to a limited set of these capabilities.

3. Third-Party Ordering, Loyalty, Marketing, and Other Partner Services

Some functionality, such as online ordering, mobile application, loyalty, marketing, or related services, may be provided by third party service providers rather than Square (“Third-Party Partner Services”). Third-Party Partner Services are provided by the applicable Third-Party Partner and are subject to that Third-Party Partner’s terms, privacy notices, fees, support processes, and other requirements. Square is not responsible or liable for any Third-Party Partner Services, including their availability, functionality, performance, security, support, compliance, fees, customer communications, fulfilment, loyalty program administration, or handling of data, except to the extent arising from, or contributed to by, the fraud, negligence or wilful misconduct of Square.

If you, as a Multi-Account Owner, enable or use a Third-Party Partner Service in connection with the Multi-Account Services, you authorise Square to share your Multi-Account Organisation data with and receive data from the applicable Third-Party Partner as necessary to enable the integration, or as otherwise directed by the Multi-Account Owner or an authorised user. You are responsible for ensuring that you have all rights, notices, consents, authorisations, and agreements necessary for Square and the Third-Party Partner to process and exchange such data, including any customer data, order data, loyalty data, gift card data, menu or catalogue data, and transaction data.

4. Privacy and data sharing

You acknowledge and agree that Square is acting as a “service provider” or “processor” (as defined by applicable data privacy laws) on your behalf when providing the Multi-Account Services, and is processing personal information on your behalf and at your direction, which may include: (i) sharing all data and information associated with Multi-Account Members’ Square Accounts, including sharing Members’ contact information, sales, transaction and inventory reporting metrics, with the Multi-Account Owner; (ii) centralising menu, catalogue, inventory, pricing, and tax management across the Multi-Account Organisation; (iii) facilitating gift card programs to be used at any Multi-Account Member location; (iv) enabling integrations and sharing of your data with Third-Party Partner Services at your direction, as described in Section 3; and (v) providing other Multi-Account Services offered by Square from time to time. The personal information we process comprises the categories of data described in our Privacy Notice and our Privacy Notice for Buyers and Users.

Square does not determine the rights and obligations pursuant to applicable data privacy laws among the Multi-Account Owner, Multi-Account Members, and any Third-Party Partner Services with respect to personal data. You acknowledge that you are solely responsible for ensuring that your use of the Multi-Account Services adheres to applicable data privacy laws, and for entering into any agreements governing the transfer and processing of personal information required with other Sellers or Third-Party Partners.

Without limitation, you agree that your use of the Multi-Account Services and any resulting processing of personal information, including processing described in Section 2, and any disclosure of personal information to other Square Sellers or third parties that results from your use of the Multi-Account Services, will comply with applicable data privacy laws. If required, you will:

• enter into a separate agreement with any relevant Multi-Account Member, Multi-Account Owner, and/or Third-Party Partner to allocate your rights and responsibilities under applicable data privacy laws and to ensure a lawful transfer mechanism;

• provide data subjects with a privacy notice that satisfies the transparency requirements of such data privacy laws to ensure that personal data may be processed via the Multi-Account Services fairly, lawfully, and in a transparent manner;

• ensure you have all necessary rights, consents and authorisations, including any necessary consents to international transfers or concerning your receipt, sharing, marketing to, or other processing of personal information through the Multi-Account Services, including by ensuring that all personal information provided in connection with the Multi-Account Services has been collected in compliance with the Australian Privacy Principles and such consent or authorisation discloses the sharing of personal information with Square, within the Multi-Account Organisation and Third-Party Partners;

• allow data subjects to exercise their rights under applicable privacy laws (including their rights to access, correct, or delete their personal information, and any lawful instructions that you receive about the data subject’s exercise of their rights). With respect to data processed by Square, you may submit such privacy requests at privacy.block.xyz. You are responsible for coordinating with other participating Multi-Account Members and/or Third-Party Partners to respond to data subject requests when personal data is shared, synchronised, or otherwise made available to them by you or at your direction;

• implement, monitor, and maintain physical, operational, technical, administrative and organisational safeguards and other security measures to (i) ensure a level of security appropriate to the risks related to the processing of personal information in your possession, custody, or control; (ii) restrict the dissemination of access credentials to authorised users with a reasonable business need; and (iii) protect against any actual or reasonably suspected unauthorised, accidental or unlawful acquisition, destruction, loss, alteration, copying, disclosure, access, use or other processing of personal information;

• notify Square in writing within 72 hours of becoming aware of any actual or suspected eligible data breach (as defined in the Privacy Act 1988 (Cth)) involving personal information processed in connection with the Multi-Account Services, including the nature of the breach and remedial steps taken; and

• co-operate with Square in connection with any investigation or inquiry by the OAIC relating to personal information processed in connection with the Multi-Account Services.

5. Restrictions

In addition to the restrictions in Section 4 of the General Terms, you may not, nor may you permit any third party, directly or indirectly, to:

• link a Square Account of a Seller who does not share common affiliation and branding, ownership or operational control with the other participating Multi-Account Members;

• link a Square Account of a Seller who is not located in the same country as you; and

• use the Multi-Account Services outside Australia. Use of the Multi-Account Services may be available in other jurisdictions, subject to those jurisdictions’ specific Enterprise Services terms.

6. Disclaimers

The Multi-Account Services provide the ability to connect Square Accounts to facilitate certain functionality that may be useful for a franchise network or a similarly structured group of affiliated merchants. The Multi-Account Services do not work for all business models and may not allow you to operate your business in a legally or contractually compliant manner. Square offers no guarantee that the Multi-Account Services are compatible with the rights and responsibilities of the Multi-Account Member and the Multi-Account Owner, whether defined by applicable law or any agreement between Multi-Account Member and Multi-Account Owner. You acknowledge and agree that you are not relying on the Multi-Account Services to satisfy any of your obligations under applicable Commonwealth, State or Territory laws, including but not limited to disclosure, registration, termination, transfer, non-renewal, or privacy requirements. The Multi-Account Services do not create any business relationship between or among Sellers within the Multi-Account Organisation. Your legal relationship to participating Multi-Account Members is not governed by these Multi-Account Terms.

You are responsible for ensuring that, as between the Multi-Account Owner and Multi-Account Members, your arrangements to use the Multi-Account Services are in accordance with applicable law, including, if applicable to you, the Franchising Code of Conduct made under the Competition and Consumer Act 2010 (Cth).

Any reports, calculations, reconciliation tools, royalty reports, gift card reports, or similar information made available through the Multi-Account Services are provided for operational convenience only. You are responsible for:

• reviewing and verifying the accuracy and completeness of such information, and providing us with feedback within a reasonable period of time if you determine that there is an inaccuracy or lack of completeness of such information; and

• determining and satisfying any payment, tax, accounting, escheatment, or contractual obligations between or among Multi-Account Members or to any third party.

7. Australian Consumer Guarantees

Nothing in these Multi-Account Terms is intended to exclude, restrict or modify the rights which you may have under Schedule 2 to the Competition and Consumer Act 2010 (Cth) or any equivalent State or Territory legislation (the “Australian Consumer Law”). If you are a consumer, as defined under the Australian Consumer Law (“Consumer”), Square acknowledges that the statutory consumer guarantees of the Australian Consumer Law will apply to our supply of goods or services (or both) to you under these Multi-Account Terms, including in relation to any express warranty we provide. Square’s liability for breach of a Consumer Guarantee is governed by Section 19 of the General Terms.

8. Term and Termination

You may terminate your participation in a Multi-Account Organisation at any time. We may terminate your participation in a Multi-Account Organisation upon providing at least thirty (30) days’ advance notice to you. We may also at any time, acting reasonably, terminate your participation in a Multi-Account Organisation:

• in the circumstances specified in Section 9;

• if you have materially breached these Multi-Account Terms, the Terms or any other agreement you have with Square and: (i) the relevant breach cannot be remedied; or (ii) you have failed to remedy the relevant breach within a reasonable period of time, as set out in our notice to you; or

• if you engage in fraudulent or illegal conduct or any other conduct which is in breach of applicable Laws.

We will notify you reasonably promptly of such a termination, unless our legal obligations or legitimate interests reasonably prevent us from doing so.

Subject to any arrangements as between the Multi-Account Owner and the Multi-Account Members, the Multi-Account Owner may terminate a Multi-Account Member’s participation in the Multi-Account Organisation at any time, upon which the removed Multi-Account Member will no longer have access to the Multi-Account Organisation, including any Multi-Account Organisation data, and Multi-Account Services features. Upon termination of your participation in the Multi-Account Organisation for any reason (including by you, by Square, or by the Multi-Account Owner), or upon your ceasing to be eligible for the Multi-Account Services, any custom, negotiated, or preferential pricing associated with your participation in the Multi-Account Organisation immediately terminates and your Square Account will revert to Square’s then-current standard published rates in our Fee Schedule (subject to the notice requirements set out in the General Terms).

Upon termination of any Seller’s participation in a Multi-Account Organisation, all data shared across the Multi-Account Organisation may remain accessible to the Multi-Account Owner and/or Third-Party Partners, subject to applicable law, applicable Terms, and any separate written agreement with Square.

9. Disputes

Any disputes between you and any other member of your Multi-Account Organisation must be resolved directly by you without Square’s involvement. Square may, acting reasonably, take action to resolve a dispute, including, but not limited to, terminating a Multi-Account Member, Multi-Account Owner, or Multi-Account Organisation.

10. Definitions

“Member Account” means the Square Account of a Multi-Account Member.

"Multi-Account Member" means a Seller whose Square Account is linked to the Multi-Account Owner's Square Account through the Multi-Account Services. For the avoidance of doubt, a Multi-Account Owner is not a Multi-Account Member.

“Multi-Account Owner” means the person in the Multi-Account Organisation who operates the corporate Square Account.

“Multi-Account Organisation” means each grouping of one or more linked Member Accounts that are administered, and linked to the Square Account of the Multi-Account Owner, through the Multi-Account Services. For the avoidance of doubt, a Multi-Account Organisation consists of the Square Account of the Multi-Account Owner together with the linked Member Account of each participating Multi-Account Member.

“Seller” means any person or entity that signs up for, or is authorised to use, the Services. “Third-Party Partner” means a third party that provides Third-Party Partner Services.