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As hospitality businesses juggle rising costs, changing guest expectations and the pressure to do more with less, the right tools can make all the difference. This season’s updates from Square are designed to help you move faster, simplify service and stay profitable — whether you’re running a neighbourhood café, a high-end restaurant, a food truck or anything in between.
Cut commission fees with online delivery on-demand (coming soon)
Managing delivery in-house can be complicated — and relying on third-party apps often means handing over a big chunk of your profits. That’s why Square Online delivery on-demand lets your customers order directly from your Square-powered website, without needing your own fleet of delivery drivers/riders or paying high commissions.*
By connecting you to local couriers through our partner Nash — an aggregator of delivery providers — you can offer delivery across Australian metro areas with no commission fees. It’s a simple, cost-effective way to streamline fulfilment and keep more margin in your pocket.
How delivery on-demand works
- Customers place delivery orders directly through your Square Online site.
- Orders are sent to Nash, and a local courier is automatically assigned to pick up and deliver it.
- Real-time tracking is available for both you and your customer via Square.
- No commission fees — you just pay the standard Square Online processing fee and a flat delivery fee.
- You can choose to pass the delivery fee on to your customer, fully or partially.
- The delivery fee may vary for each order, and is based on distance, driver/rider availability and delivery speed.
- You can set your own delivery parameters, including region, minimum order value and fee limits.
Grow average order value with combos (coming soon)
Selling more doesn’t always mean working harder. With the new combos functionality on Square, you can now easily create flexible item bundles — like a burger, fries and drink for a set price — that encourage customers to add more items to their order without second-guessing.
Combos can be set up in just a few clicks and they automatically apply across your in-person and online menus, helping you drive more revenue at every interaction.
Take service anywhere with Square Handheld
Great service doesn’t stay behind the counter. Whether you’re taking orders and payments at the table, working the bar or serving from a market stall, our new Square Handheld is built to move with you. It’s compact (just 315 grams) and fits in your apron pocket. The battery lasts all day with quick USB-C charging and it’s packed with tools like a barcode scanner, 16MP camera and water-resistant screen. Accept tap, chip or mobile payments on the spot, all from a device preloaded with Square Point of Sale.
A POS that works the way your team does
Every venue runs differently — and now your POS can too. The new Square Point of Sale app is designed to adapt to your workflows, not the other way around. Whether you’re managing multiple menus, running split bills or juggling table service and takeaway at once, the upgraded app helps you do it all with ease.
Square for Restaurants is now built into the main Square POS, so you no longer need separate apps. You get personalised layouts, smarter workflows and intuitive tools that reflect how your team actually operates. And with features like GST built-in, automatic surcharges for weekends and public holidays and tap-to-pay on mobile, you can save time, stay compliant without the manual work and deliver a smoother experience for every guest.
Keep queues moving with upgraded Square Kiosk
When things get busy, Square Kiosk is there to help speed things up. The latest upgrades now support over 150 menu items without slowing down the app, making it easier for guests to browse and order quickly. You can also choose how orders are called out — by name or table number — to streamline pickup and keep service flowing smoothly.
Save hours on menu updates with multichannel menu management (coming soon)
Tired of making the same menu updates in multiple places? With multichannel menu management, you can now create, edit and deploy your menus across all your locations and online channels from one dashboard — saving hours of admin time and reducing errors. Whether you’re tweaking pricing, adding a seasonal special or updating a sold-out item, you change it once and it goes live instantly and everywhere.
Stay on top of margins with cost tracking
Running a profitable venue starts with knowing your costs. With Cost Tracking, you can now add unit costs to your inventory items and monitor your COGS (cost of goods sold) directly in your Dashboard — no messy spreadsheets needed. For example, if the cost of limes suddenly spikes, you’ll see the impact on your cocktail margins right away — and can adjust your menu or sourcing before it eats into your profits.
It’s a simple way to track margins, spot trends and make smarter decisions about pricing and sourcing.
Offset extra wage costs with automatic surcharges for weekends and public holidays
Public holidays and weekends often mean higher wage bills — and now you can handle it seamlessly. The new automatic surcharges feature lets you set surcharges for weekends and public holidays, applying them automatically to both in-person and online orders (coming soon).
Ready to future-proof your venue?
These product improvements are designed to meet the realities of hospitality — with tools that work the way you do. Whether you’re serving brunch in a rush, running the floor on a packed Friday night or juggling menus across locations, these updates are here to make your day-to-day smoother and more efficient.
* Some features may require additional subscription plans. On-demand delivery courier availability may vary by location. If couriers aren’t available in your area, you’ll be notified when trying to set up on-demand delivery.
