27 Cash Register Training Tips All Effective Businesses Know

27 Cash Register Training Tips All Effective Businesses Know
The benefits of well-trained cashiers include shorter queues and happier customers, more accuracy and less fraud and a balanced cash drawer at the end of the shift.
by Square Sep 05, 2018 — 4 min read
27 Cash Register Training Tips All Effective Businesses Know

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Good cashier training is critical to your business running smoothly. The benefits of well-trained cashiers include shorter queues and happier customers, more accuracy and less fraud and a balanced cash drawer at the end of the shift.

So it’s important to provide comprehensive customer service training for any employee who might process payments. The cash till training tips below can help you train cashiers for better efficiency, smoother onboarding, fraud reduction and handling angry customers effectively.

Cashier training tips for efficiency

Well-trained cashiers not only process payments quickly and correctly, but they also provide a friendly face for your brand. The following training tips help streamline the checkout process, which is good for customers and your business’ bottom line.

Till training tips to improve onboarding

A well-thought-out cashier training procedure helps your new cashiers operate the till with confidence, giving them the tools they need to take customers’ payments and reduce their reliance on other staff.

Cash till training tips to reduce fraud

To protect your business, your cashier training should include money-handling best practices and tips to reduce fraud.

Cashier training tips for handling angry customers

Despite your staff’s best efforts, sometimes things go wrong and customers get angry. Have a clear, approved way of handling upset customers.

Take cues from Nonviolent Communication, a communication technique that focuses on active listening and empathy. During cash till training, discuss the process and role play — first with the new hire as the angry customer and the experienced cashier demonstrating how to defuse the situation. Then switch roles. Offer constructive feedback afterwards.

These tips can help your staff handle angry customers:

Now that you’re armed with these cash till training tips, you should be able to organise a comprehensive cashier training procedure and get your new hire quickly up to speed and ready to accept payments.

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